Grand Kingsgate Waterfront By Millennium Hotels

Well, it was quiet valuable experience if I would say. Starting from check in , room service experience , shisha lounge, breakfast buffet with more options which is more memorable, staff and facilities also cleanliness is in extra level. Truly recommend and will be coming back soon.thank you.

Dear Hotel Management, I am writing to formally raise a complaint regarding the room service I received during my stay at your hotel on 11/07/2025 to 13/07/2025. Unfortunately, the service did not meet the standards I expected. Specifically: Optional: Mention how long you waited, any inconvenience it caused, or any prior attempts to resolve the issue. I chose your hotel based on its reputation for quality service, so this experience was quite disappointing. I kindly request that you look into this matter and take appropriate steps to ensure it does not happen again. I would appreciate a response or resolution to this complaint. You may contact me at

very good and convenient and the staffs were so friendly , though the room was quiet okay but the service by staffs are excellent . rooms bit untidy but whenever you call the people are there to help you very good and convenient and the staffs were so friendly , though the room was quiet okay but the service by staffs are excellent . rooms bit untidy but whenever you call the people are there to help you

Location was good. Breakfast also good & services also nice. Always do booking first for hotel & food otherwise too costly.

Good

Very difficult to check in and check out, no respect from housekeeping boys, car parking not enough for guests

Good service and good room clean and well maintained room hotel management facilities are good quality and good service

It's a four star hotel, and there were no toiletries

The rooms were clean. Service was excellent, we enjoyed the stay.

The rooms were ok. The service was decent. But parking was a nightmare.

The room was very small. And the price are too high for the size of room no proper lights. No inside room slippers and toothbrushes.

very friendly staff and perfect room

Not enough car parking slots. hotel very poor facilities, not worth for money

Parking slots is very less

I will share reviews about stay since i book hotel for 3 person they have offered 3 bed facility since they are charging 3 person cost. But for that i need to fight to get 3rd bed even i pay for it

Stay was good. But nothing special which makes it 4 star. Just an ordinary decent hotel. Rooms are small.

Terrible attitude of the reception staff, not welcoming at all. No parking facilities, at the time of checkout we had to wait half an hour just for the person to check the room. Check out staff was rude as well

best service with good clean rooms

*Booking and Stay ExperienceA Disappointing Encounter* I recently booked a stay at *Grand Kingsgate Waterfront By Millennium Hotels, Dubai* for two nights. The stay was scheduled for *September 28th, 29th, and 30th, 2024. During the booking process, I specifically chose and paid for a package that *included breakfast. The transaction went smoothly, and I received confirmation that everything was in order. However, upon arriving at the hotel and checking in, I was informed by the hotel receptionist that *breakfast was not included* in my stay. This was incredibly frustrating since my booking confirmation clearly stated that breakfast was part of the package, and I had already paid for it upfront. Things got worse when I tried to resolve the issue. Instead of receiving immediate help, I was told that it would take *48 hours to investigate and resolve my complaint. This timeline made absolutely no sense, as my stay was only for two nights. By the time, my stay would be over, and I would have already checked out. In the meantime, I had no choice but to arrange breakfast from outside at my own expense, which was both inconvenient and costly. It felt as though I was being penalized for their mistake. When I asked about a refund for the breakfast I had paid for but did not receive, response was even more disappointing. They informed me that *they couldn’t refund my payment. This response was unacceptable, given that the mistake was on their end, and they made no real effort to offer compensation or a quick resolution. This whole experience has left me incredibly dissatisfied.

One of the worst hotel i have stayed in my entire life. I should have checked the reviews before booking thats the mistake i have done. Staffs are rude especially the receptionist and rooms where small and felt cheap. Changed the rooms 2 times because of bad smell and the check out process also took a long time as the hotel staff were checking the rooms for long, they might think that we have stolen something or broke something at room. The parking is the other issue, no proper space and someone has banged on our car in the parking and hotel staffs doesn’t know how it happened. Please never book this hotel location: terrible service:horrible room: no space/felt cheap staffs: rude price: expensive compared to other hotels