Jannah Burj Al Sarab

Location was good. Rooms were spacious and clean. View from window was amazing. I just loved the property. Staff were helpful. Ease of getting taxis.

The hotel was quite convenient and amazing located .. staff was very helpful and the food options were also great

Great Experience ! Very neat and clean ! Staff very courteous , Delicious breakfast with well laid options! Centrally located

Very polite and helpful team and staff. Amazing hospitality 24*7. Will highly recommend. Will stay again at the this hotel when in Abu Dhabi again. Located in the prime location. Easy commute to anywhere around Abu Dhabi.

Nice Value for money hotel, centrally located with all amenities. Rooms are big in size with nice windows and views.

City center location with nice rooms and Service. The staff is very pleasant and the rooms are very spacious. buffet breakfast had a good spread

great experience with tasty food and clean environment also provide good service I am happy with behavior

Helpful and friendly staff, excellent location

Average for the 5 star hotel. Room was good, f&b staff was extremely friendly and professional during b’fast time, while the receptionist at the time of check in was not so welcoming. Booked a room with bf however when received a confirmation it mentioned a twin bed. As i was traveling with my wife and 2 year old baby i immediately called the hotel directly and requested if we could have a king bed. The lady on the other side of the phone informed that she will leave remarks and will provide a king size bed if available at the time of arrival. Upon our arrival the fa insisted that the travel agent requested to provide a twin bed, we explained that after creating the reservation we called the property directly and requested for a king size bed. We were provided the requested room eventually. As a person with a hospitality background i believe that the front office agents are the face of the company and first expression does matter to the guests. Though i appreciate the agent who checked us out for making it prompt

Lovely room, lovely experience, friendly staff! junior suite was nothing short of amazing!

I really like the stay, they upgraded me with the suit room but the view is not as expected. Rooms are very well maintained, quick and good service. Our breakfast was not really impressive for what i paid. Staff is very friendly and helpful

The service was great and the location is awesome which is centrally located at the downtown of Abu Dhabi

Good location of the hotel, smooth check-in. The room was ok. However, the housekeeping seems to be in a rush while cleaning up the room. The bathroom wasn't cleaned properly and not stocked up. The breakfast buffet was decent.

Hotel doesn't really have the standards of a 5 stars. Some floors are smoking floors, and we initially got assigned a room in a smoking floor while we have a baby! we had to insist so they switch us. The restaurant is tiny and congested every morning and food variety is small. Finally the rooms are a bit old and the furniture is below the standards of a 5* hotel. Also, the mandatory valet service is annoying, guests can't have access to the parking

The service was exceptional, with prompt responses from the staff. The staff demonstrated excellent time management skills. Muneer and um-air provided outstanding service, reflecting jannah's commitment to exceptional hospitality and customer service.

Terrible service! we honestly had a family emergency and was willing to provide evidence but they did not consider our request to cancel or even to give us credit for future use

we had a pleasant stay there really enjoyed the stay the food was awesome the staffs are very polite and friendly. gym pool jacuzzi are properly maintained overall it was an awesome stay😍. hello

I recently stayed at jannah hotel and had a wonderful experience. The standout moment was the exceptional room service. Room was clean and comfortable, and the overall service was top-notch. Cristine’s dedication truly enhanced my stay. Highly recommend jannah and will definitely return!

Amazing experience, hustle free checkin. Karla, she is really amazing, very helpful. We request for early check-in and she did it wonderfully. Please look for her when you going here for smooth experience. Food very good, breakfast menu very delicious, healthy one.

Band initial impression when checked in - long queue, originally booked king bed and i was told at the reception that i have been upgraded but to my surprise the put me in a double-bed room with a connected door so it was terrible. I had to wait 3 hours to change my room. The location is in a very crowded area and the property is over-priced and over rated. Staff in general are friendly and they are trying their best.