Crowne Plaza Hotel- Dubai Deira

See you in court

Booked from make my trip and property denied check in

The hotel location and amenities are definitely good; however, I am very disappointed with how the service went. First, regarding the valet parking: one of my friends requested assistance to have his car parked, but the staff member standing in front of the hotel told him to do it himself, even though my friend explained that he couldn’t drive anymore. We all noticed that the staff member was being very attentive to other guests, which made the experience feel unfair. Second, the waiting period: I booked through the MMT app, and upon check-in, the duty manager informed me that it was a last-minute booking and that we would have to wait because the hotel had “negative rooms” available. No assurance or estimated waiting time was given. We were tired and just wanted to rest, so we waited. While waiting, I checked the MMT app again and was surprised to see that the hotel was still showing as available, even though we were told it was full. Third, one of the rooms given to us was not properly cleaned, despite us having waited almost an hour to check in. I appreciate that we were offered a late check-out as compensation after we complained, but overall, things could have been handled much better.

Excellent service, amenities and food, totally loved it.

location is good, close proximity to travel conveniently anywher, complementary room upgrade done, polite staff. location is good, close proximity to travel conveniently anywhere, complementary room upgrade done, polite staff.

Stayed with my friend. Experience was great, enjoyed a lot, nice staff, nice pool and breakfast was awesome.

Crowne plaza is supposed to be a good brand but my stay at this hotel in Dubai Diera was so pathetic that I might not choose this brand ever from

Room service order took 1 hour . Choice of Indian dishes is less . Bathfittings rusted and not working. Rooms required fresh refurbishment not to IHG standards

The stay was great. Everyone was very friendly and helpful, the property also had free parking in basement, hotel was very clean and well maintained. Hotel staff was also very quick and helpful.

Good location Very good infrastructure Great service Average food Good rooms Friendly staff Good ambience

Sure! Here's a rephrased version: "The hotel is conveniently located between the airport and Dubai's main market. They offer a good variety of breakfast options, and the rooms are clean and well-maintained."

I recently stayed at Crowne Plaza and unfortunately, my experience did not meet the expectations one would typically have from a reputed 5-star hotel. Firstly, the housekeeping service was quite poor. The room was not cleaned properly, and shockingly, a toothpick was left on the mat which ended up injuring my foot. Additionally, basic amenities like shampoo and conditioner bottles were not refilled, which reflects a lack of attention to detail. Another major issue was regarding my lost AirPods. I had accidentally left them in the buffet area and immediately informed the in-charge. However, he made no effort to help me. It was only after I reached the reception and showed them the AirPods’ location through my iPhone — clearly indicating it was still within the hotel — that they took the matter seriously. Eventually, it was found with a hotel staff member, which was very disappointing. I also requested peeled fruits, which were not provided. After that, I had to call three times just to get a knife and a plate, and even that took over 6 hours to be delivered to my room. Overall, I had a very unpleasant experience. These are not the standards one expects from a 5-star hotel like Crowne Plaza. I hope the management takes this feedback seriously and improves their service quality.

My only entertainment TV was not working. There was no floor mat in the toilet. Other things OK. Clean and neat.

Crown plaza diera i booked hotel for 2 days but when i reched to hotel they say they dont have booking confirmation and also make my trip didnt help i didnt get back my money

Staffs were were courteous specially Rona and her boss. Nice breakfast

Out stay was nice, food amenities everything is good overall great experience, but we are not using make my trip services anymore

Thank you for the whole stay was very good and clean room and good smell everywhere also the food were great

It was a wonderful stay. Easy connectivity. The only complain we have is indian veg food. Breakfast was not at all upto expectations. Most of the veg or bakery options are having egg. There is hardly any variety for north indian food.

The check-in took very long and finally room was given after 20mins. The room was good, except water was leaking from the overhead speaker in. The bathroom. Hot water was a blessing after a long day with good shower force too. Breakfast had a decent spread and was tasty.

Excellent business hotel in a prime location. The rooms are quite spacious and the breakfast spread is good. The room service is nice.