ROOM 1

3 Adults , 2 ChildrenEdit

Adult (+12 yrs)

  • 1
  • 2
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Children 2-12 yrs

  • 1
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Intercontinental Dubai Marina

King Salman Bin Abdul Aziz Al Saud St

20,078

18,070

Per Night for 1 room

Best price for your stay in Intercontinental Dubai Marina. 2X refund if our rate is not cheaper!

4.5

EXCELLENT

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1 ROOM RECOMMENDED FOR YOU

ROOM 1

ROOM ONLY INCLUDED

Room (Intercontinental)

18,070

INTL_CBCARD

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20,078

18,070

Total price per night for 1 room

Non Refundable

Booking Policy

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About Intercontinental Dubai Marina

check-in 3 PM | check-out 12 PM

Set in the heart of Dubai Marina, InterContinental Dubai Marina features an outdoor pool, nine food and beverage venues, and scenic
Set in the heart of Dubai Marina, InterContinental Dubai Marina features an outdoor pool, nine food and beverage venues, and scenic views of the Marina. The Beach at JBR is 10 minutesâ?? walk from the property. Blending contemporary art and distinctive architecture, each of the 328 guestrooms, suites and residences features 40 inch flat-screen TV, complimentary WiFi and a working desk. Tea/coffee maker is also available. Accents Restaurant is inspired by flavors and feel from around the world. Marina Social by celebrity chef Jason Atherton serves Mediterranean inspired platters. For a relaxed evening the hotel offers Urban Shisha Lounge. Featuring 6 treatment suites, the spa offers a range of massage therapies with various intensities. Guests can work out at the fitness centre or enjoy a swim in the outdoor pool. InterContinental Dubai Marina is facing Dubai Marina Mall along the Marina promenade. Mall of the Emirates is 10 km away. Aquaventure Waterpark can be reached by car in 20 minutes.
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  • Including Meal(s)
  • Free Cancellation
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Room (Intercontinental) in Intercontinental Dubai Marina

Room Image

Room service (24 hours),TV,Premium Bedding,Free toiletries,Conditioner,Safety Deposit Box,Iron,Wake-...up service,Sofa,Pillow menu,Smoking And Non-Smoking,Phone,Minibar,Desk,Shower,Private bathroom,Premium TV channels,Deep soaking bathtub,Blackout drapes/curtains,Tea/Coffee maker,Hairdryer,Refrigerator,Iron/Ironing Board,Radio,Daily housekeeping,Electric kettle,Satellite TV service,Alarm Clock,free wifi,Flat-screen TV,Bathrobes,Shower/tub combination,Wardrobe/ClosetMore
Room Only 

10% OFF

Non Refundable

20,078

18,070

Per Night

Applied INTL_CBCARD Get Rs. 1264 cashback to all credit and debit cards within next 72 hours, T&Cs apply

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

10% OFF

Non Refundable

Pay at Hotel

21,591

18,076

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

9% OFF

Breakfast for 2

Non Refundable

21,584

19,576

Per Night

Applied INTL_CBCARD Get Rs. 1370 cashback to all credit and debit cards within next 72 hours, T&Cs apply

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Room Only 

Free Cancellation before 29-Oct-2018 11:00 PM IST

20,078

Per Night

Applied INTL_CBCARD Get Rs. 1405 cashback to all credit and debit cards within next 72 hours, T&Cs apply

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 28 Oct, 2018.

INCLUSIONS

Room Only Pay at Hotel

6% OFF

Free Cancellation before 29-Oct-2018 11:00 PM IST

Pay at Hotel

21,591

20,084

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Breakfast for 2

Free Cancellation before 29-Oct-2018 11:00 PM IST

21,584

Per Night

Applied INTL_CBCARD Get Rs. 1510 cashback to all credit and debit cards within next 72 hours, T&Cs apply

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 28 Oct, 2018.

INCLUSIONS

Breakfast for 2

4 more tariffs available

Premium Room, 1 King Bed, Marina View in Intercontinental Dubai Marina

Room Image

Room Only 

10% OFF

Non Refundable

23,090

20,781

Per Night

Applied INTL_CBCARD Get Rs. 1454 cashback to all credit and debit cards within next 72 hours, T&Cs apply

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

10% OFF

Non Refundable

Pay at Hotel

24,603

20,787

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

9% OFF

Breakfast for 2

Non Refundable

24,595

22,287

Per Night

Applied INTL_CBCARD Get Rs. 1560 cashback to all credit and debit cards within next 72 hours, T&Cs apply

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Room Only 

Free Cancellation before 29-Oct-2018 11:00 PM IST

23,090

Per Night

Applied INTL_CBCARD Get Rs. 1616 cashback to all credit and debit cards within next 72 hours, T&Cs apply

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 28 Oct, 2018.

INCLUSIONS

Room Only Pay at Hotel

6% OFF

Free Cancellation before 29-Oct-2018 11:00 PM IST

Pay at Hotel

24,603

23,097

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Breakfast for 2

Free Cancellation before 29-Oct-2018 11:00 PM IST

24,595

Per Night

Applied INTL_CBCARD Get Rs. 1721 cashback to all credit and debit cards within next 72 hours, T&Cs apply

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 28 Oct, 2018.

INCLUSIONS

Breakfast for 2

4 more tariffs available

Room, 3 Bedrooms (Residence) in Intercontinental Dubai Marina

Room Image

Room Only 

10% OFF

Non Refundable

25,600

23,039

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

10% OFF

Non Refundable

Pay at Hotel

27,114

23,047

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

9% OFF

Breakfast for 2

Non Refundable

27,105

24,545

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Room Only 

Free Cancellation before 29-Oct-2018 11:00 PM IST

25,600

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 28 Oct, 2018.

INCLUSIONS

Room Only Pay at Hotel

5% OFF

Free Cancellation before 29-Oct-2018 11:00 PM IST

Pay at Hotel

27,114

25,608

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Breakfast for 2

Free Cancellation before 29-Oct-2018 11:00 PM IST

27,105

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 28 Oct, 2018.

INCLUSIONS

Breakfast for 2

4 more tariffs available

Club Room, 1 King Bed (Intercontinental) in Intercontinental Dubai Marina

Room Image

Deep soaking bathtub,Room service (24 hours),Premium Bedding,Free toiletries,Blackout drapes/curtain...s,Refrigerator,Iron/Ironing Board,Daily housekeeping,Pillow menu,Smoking And Non-Smoking,Phone,Minibar,Satellite TV service,Desk,free wifi,Private bathroom,Bathrobes,Shower/tub combination,Premium TV channelsMore
Room Only 

10% OFF

Non Refundable

27,105

24,395

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

10% OFF

Non Refundable

Pay at Hotel

28,620

24,402

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

9% OFF

Breakfast for 2

Non Refundable

28,611

25,900

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Room Only 

Free Cancellation before 29-Oct-2018 11:00 PM IST

27,105

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 28 Oct, 2018.

INCLUSIONS

Room Only Pay at Hotel

5% OFF

Free Cancellation before 29-Oct-2018 11:00 PM IST

Pay at Hotel

28,620

27,114

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Breakfast for 2

Free Cancellation before 29-Oct-2018 11:00 PM IST

28,611

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 28 Oct, 2018.

INCLUSIONS

Breakfast for 2

4 more tariffs available

Room (Intercontinental) in Intercontinental Dubai Marina

Room Image

Room service (24 hours),TV,Premium Bedding,Free toiletries,Conditioner,Safety Deposit Box,Iron,Wake-...up service,Sofa,Pillow menu,Smoking And Non-Smoking,Phone,Minibar,Desk,Shower,Private bathroom,Premium TV channels,Deep soaking bathtub,Blackout drapes/curtains,Tea/Coffee maker,Hairdryer,Refrigerator,Iron/Ironing Board,Radio,Daily housekeeping,Electric kettle,Satellite TV service,Alarm Clock,free wifi,Flat-screen TV,Bathrobes,Shower/tub combination,Wardrobe/ClosetMore
Room Only 

10% OFF

Non Refundable

34,133

30,719

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

10% OFF

Non Refundable

Pay at Hotel

35,650

30,729

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

9% OFF

Breakfast for 2

Non Refundable

35,639

32,225

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Room Only 

Free Cancellation before 29-Oct-2018 11:00 PM IST

34,133

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 28 Oct, 2018.

INCLUSIONS

Room Only Pay at Hotel

4% OFF

Free Cancellation before 29-Oct-2018 11:00 PM IST

Pay at Hotel

35,650

34,143

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Breakfast for 2

Free Cancellation before 29-Oct-2018 11:00 PM IST

35,639

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-29 23:59:59 (destination time). Cancellations made after 2018-10-29 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 28 Oct, 2018.

INCLUSIONS

Breakfast for 2

4 more tariffs available

Intercontinental Dubai Marina Hotel policies

Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 12 PM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 3 PM and the standard check-out time is 12 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

4.5830 Reviews

EXCELLENT 550 reviews

VERY GOOD 183 reviews

AVERAGE 54 reviews

POOR 22 reviews

TERRIBLE 21 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

ABajwa01

Couples Traveller

21 May 2018

Amazing hotel and location

This hotel is absolutely stunning, again all the staff welcomed us with a hello. Our room wasn't ready when we arrived but they kindly stored our luggage and took this up to our room. The hotel is modern and in a central dubai marina location. The JBR beach is a short walk (5mins maximum) with a shopping centre nearby. It's nice to walk along the marina at night too. Ladies nights are available at most places in dubai where women drink free so worth checking that out. Top Tip: do the hop on hop off bus to see dubai. It's worth the price and seeing other attractions. Friday brunch is a big thing in dubai so recommend pre-booking as we unfortunately werent able to book at accents because they had already sold out! Definitely visiting Dubai and staying at the intercontinental again!

nataliii2002

Couples Traveller

20 May 2018

Ramadan Iftar @Accents

The setting was nice for Ramadan theme, modern, and they have a vast array of grilled meat, chicken,beef keppabs, squids, shrimps, small octopus. plus, salads station, Shawermma, Chinese station, Arabic and Indian dishes, they do have fresh Orange juice also with Ramadan juices, small section for desserts most of it Arabic desserts, there were Oud Arabic music, And they serve tasty Arabic coffee :)

Tim P

Business Traveller

16 May 2018

Truly excellent

Brilliant hotel. Attention to detail by staff fantastic. Beautiful rooms. Can fully recommend the club lounge package where you can use the 33rd floor lounge. Great location. Pool also great. No complaints at all...I will return when next in Dubai.

tristancasson

Family Traveller

31 May 2018

Interesting Experience

This is the first time I have stayed at IC Dubai Marina. I was a little wary in booking as I have always stayed at IC Festival City over the past 5 years, and so it has become very comfortable. However my 11 year old son wanted some beach time, and so IC Dubai Marina makes sense for that, as the beach is only a 5 minute walk away. We arrived around 11am, having flown overnight from London. I had previously emailed the hotel and notified them of my desire for a two bedroom suite, and of course my Royal Ambassador Status. We were fortunate in that a Two Bedroom Residence Suite was allocated, as this is not normally available for RA upgrades. Alexandra, the Club Lounge Manager had made this room available to us as it was my first stay at the hotel. Our stay was during Ramadan and the hotel was especially quiet, so this was definitely a good time to visit for us. My 11 year old son has had high special needs from birth, and as a result we always tend to travel when it is quietest, partly so that he can relax better, and more importantly, we are able to relax knowing he/we are not disturbing other people to any great extent. Upon arrival we were welcomed with a brilliant smile from Danesh, and all of the team in the Club Lounge introduced themselves. I was really surprised, as they had taken the time to contact Festival City to find out what drink I liked - soya latte - and had one ready for me as I arrived. That is exceptional guest service, and really does make a difference. My son took an instant shine to Sanjay, and certainly that remained a great friendship throughout our stay. We had a late breakfast – served until 11:30 - and then were shown to our room. We chose to relax for the remainder of the morning, having showers and freshening up. It was then we noticed that a rainfall shower had developed in one of the bathroom ceilings and water was coming at a healthy rate. I called housekeeping, who promptly sent up maintenance. They temporarily fixed the problem over the next hour (HVAC leaking lots of water) and advised that further work would be needed for a full repair. They would require 3 hours to complete the work, and it would be noisy so suggested the room was empty whilst the work took place. I agreed that they could complete the work the next day, between 10am and 1pm as we expected to be by the pool at that time anyway. We went to the pool deck on our first afternoon. The pool was very warm, lovely in fact, so none of the usual creeping in, inch by inch. The pool deck is slightly shaded by other buildings, however as it was near 37 degrees, the shade was welcome. During Ramadan, no food or drink may be consumed by the pool, however a nice touch was that a cabana had been screened off with chilled bottled water to save us having to return to the bedrooms. Afternoon High Tea in the Club Lounge was a delight. I was a little disappointed over the three days that it was the same ingredients each day, however I am sure this is down to the time of year and that the hotel was very quiet. The warm scones are very nice and I will point out that it was served with whipped cream not clotted cream as suggested - but I think that is because clotted cream is simply not easily available in the UAE. In the evening we had already been told that we were not welcome in the Club Lounge with our 11-year-old son. This is not unusual for InterContinental / IHG properties in EMEA - as they have recently imposed a 12 and above rule to keep business travellers from grumbling. Our first night of Pre-Dinner Drinks and Canapés was in Ginter, a bar located on the ground floor. I can't say I was filled with confidence when we were brought menus for drinks, and then offered a three-course meal. It felt like we were the first family this “no under 12’s” rule had affected, and that none of the staff were quite sure of the process. The food was sent down from the Club Lounge, and drinks service was attentive. It just wasn't cosy. Especially when a group of "lads' in their ripped jeans arrived and were being boisterous - not something I would choose to expose my son to at any time. Our second day was spent mostly on the beach, and this was a wonderful experience. The beach is only a short walk from the hotel, and easy to find. Fortunately as our Suite had a washing machine, we were able to rinse the sand out of our swimwear really easily on our return to the hotel. Our second night experience was incredibly upsetting for me. Again, we went to the Ginter Bar, however as it was busy, the only seats they could offer were metal seats in the smoking room, adjoined to Ginter. We sat down. It wasn't pleasant. The seats were not comfortable, and the tables had cigarette ash on them owing to the wind blowing it about. I could feel my blood pressure rising. I took a photograph and made my way to the front desk to see the Duty Manager. I showed the picture of my family sitting in the improvised Club Lounge to the Guest Relations Manager who was on Duty by the front desk.. The intake of breath was audible. I suggested that perhaps we should pack our bags and go elsewhere. The GSM accompanied me back to Ginter to see if there was anywhere else we could sit. Outside maybe? But the seats were 1x1, and we were 4. It would be impossible to sit together outside. Eventually we found ourselves being escorted up to the Club Lounge and permitted to sit there for the remainder of the evening. I will say at this juncture that every member of the hotel team were horrified to learn of our experience, and tried their utmost to make amends. Sadly, when we arrived back to our room, whilst there was a nice letter from the GSM, the complementary 9 x 1 cm nutty pastries just didn't cut it I'm sorry to say that I was left feeling disappointed about the whole event. The next morning we went to breakfast, and Alexandra was in the Club Lounge to greet us. Clearly aware of the previous evening's events, and insisted we would be guests in the Club Lounge again that evening. We went to the pool for the day, and despite some repair work happening around the pool - which we had been notified of 24 hours in advance - the pool was very quiet and enjoyable. I had a 90 minute massage in the afternoon, which was very relaxing. I also enjoyed the Spa, and especially the steam room. The Spa staff were very friendly and able to advise on suitable treatments and therapies. It was very welcome on our last day. All in all, this is a very good hotel. The room we had was perfect for us as a family. My issue with the Club Lounge seems to be a recurring problem when this rule is imposed. GMs need to "Walk the experience", so if alternative provision looks good on paper - well, they need to make sure it works. The GM, whilst I’m sure was made aware of the issues, made no effort to either meet with me to apologise, or to reach out to me to try and put things right. That is not good enough for a 5 star hotel in one of the most competitive markets in the world.

vincybie

Business Traveller

01 Jun 2018

Short of expectations

We chose the Intercontinental Marina on our Dubai trip for the convenience while hubby was attending a conference at Jumeirah. And of course because of our long term loyalty with IHG. I’ve stayed at Shangrila and JW Marriott in Dubai city several times, both were outstanding. The Intercontinental Marina is approximately 25 min from city centre. I've written quite a handful of reviews on most Intercontinental hotels we've stayed at around the globe so naturally, I wanted to leave some comments on this particular stay at the Dubai Marina branch. Before booking the reservation, I usually read most of the reviews on different travel sites, such as Tripadvisor. I was aware of the consistency of the negative comments about the interior of the rooms. And after my stay, I have to agree with the majority of the reviewers. It was absolutely not up to the standard of an “Intercontinental” trademark room that IHG members or any other frequent traveler are used to and would have expected. The material, the choice of wall painting and floorings were way below 5 stars quality. Why so GREY? ?? It seems like there’s a tight budget when building the Marina branch? The corridor were more like residential apartment hallways. We had “some” issues with the wardrobe door, the bathroom door, the shower faucet and even the bidet spray.?? The duvet had a very bad stale kind of smell that had us constantly call for maintenance and housekeeping for assistance. Everywhere we go in Dubai from hotels, restaurants, malls, and even public toilets were impeccably clean and excellent workmanship. It certainly WOW us! I don’t see why a relatively newly established (in year 2015) 5 star hotel failed to do so. The lobby and other areas were spectacular but not the rooms which matter most. Besides being frustrated having technician and management team constantly coming in and out to inspect the room. We actually were quite happy with the upgrade that had been arranged by Alexandra, the club manager. She’s enthusiastic, always trying to reach us in anyway she could, making sure that all our needs and concerns were being taken cared of. It was a smart move on the hotel’s part to contact us a week in advance of our arrival through email and long distance phone calls to make sure they knew our needs and preferences for the stay. However, they still forgot to give the hard pillows we requested. Something that was different with other Intercontinental hotels. I could see how embarrassed Alexandra was when our room problems were never ending, at last we took it as it is. We needed our privacy in the room too. Thank you for trying Alexandra. ??We truly appreciate all of your endless efforts and kind gestures. Since we booked our room with club lounge access, we visited the club quite often to enjoy the facilities offered. Hmm... it’s not as spacious and classy as the usual lounge we’ve been to before. It felt like a cafeteria lounge. The outdoor was awesome though with nice desert breeze during the cocktail hour and it was overlooking a full 360 degree dimension of the surrounding scenery. The Marina was illuminated at night and you could see the landscape in the distance. I would like to give a special mention to Luca and Sunja who had been so hardworking and delightful. They were always around almost every time we visited the lounge. Thank you for being so attentive and accommodating. The breakfast selection at the club was pitifully with limited choices and lacking variety. Even breakfast at the main restaurant could have been improved (I’m serious). Especially the Asian corner, everything was bland and tasteless. The chicken rice was dry and the meat was tough like jerky. I recommend to hire a Chinese chef for assisting with the Asian food. We stayed for 6 days. After the 2nd day, we had to explore elsewhere for a change even though breakfast was included with our room. That’s how bad of an impression the hotel food gave us. We went to the pool once during the stay. It was a bit small for a five star hotel especially with the fascination in the Emirates to build big things. But the bright sun made up for it. To our surprise, the spa facilities were not complimentary for hotel guests which was disappointing. One must do a body or facial massage treatment in order to be able to use the sauna, jacuzzi and steam bath. Since the upgraded apartment suite didn’t have a bath tub. ?? I treated myself to a nice spa day while my man was busy at the conference for most of the day. It was a great choice. Suman, my masseuse did a wonderful job. She was so skilled with her technic that I felt like my body was being healed instantly. It was not just an ordinary massage service. She was so GOOD that I even wanted to bring her home with me to HK. ?? Loveness, a sweet lady at the spa reception, was one of my fav staff I encountered during my stay. I enjoyed chatting with her just like we had been friends for years. Lastly, I would like to mention two kind personnel that had helped us with our touristic and gastronomy enquiries in Dubai. Alexander and Andrea from the concierge team. They’re knowledgeable and professional. We have tried most of their recommendation with the utmost satisfaction. We enjoyed and highly recommend the safari adventure with Platinum Heritage tours. I would give a 6 out of 10 for our experience at Intercontinental Marina Dubai. Will we return? Most probably not. But I will surely miss all the lovely people I met that I mentioned above.

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