Jacob's Garden Hotel Bur Dubai

location and hotel is good ,room service is good ,but reception staff is very rude and not polite at all while talking, not helpful

Good hotel for paid money... Worth staying with a good location. Room service is good...

Good stop everything is perfect I like this hotel

Location is good. I asked for an empty plate, they asked for 5AED. Everything is chargable, house keeping never answers. Overall not a 4* hotel quality

it was really a good property to stay in near by market and all needed products love to visit again

The stay was pleasant with good service. The staff was supportive with good quality breakfast served to us. Also, they were helpful when we fall ill and sent breakfast to our room. We recommend this hotel to all indian travellers.

Was asked to pay more then the room rate around double the price it’s was really a bad experience for me and my family

Staff behavior is very nice. Cleanliness is very high. Food is also very good. I recommend to my friends to stay at this hotel.

Room cleanliness was excellent, good presentation in the room and bathroom. Hk team was great as well all the stuff. I think laundry has an issue. Not enough of towels.

Worst ever stay in any hotel in life, upon check-in reception person prefer to post his transaction instead of assist us, he tell us to wait so he can do posting. No greetings at all, even he didn’t say welcome to hotel, we request him to give us room with bath tub, still he give us another room, when we reach we call him he said in rude way you didn’t mention that u need room with bathtub, after that he change our room, thanks for that. The security person who came to give us keys he was looking at us with anger, give us keys and didn’t say anything just give us direction to go there, his 1 hand was in his pocket, to much attitude. Zero customer service. I wish hotel will review cctv and get to know. He upgrade our room to junior suite thanks for that but zero customer service. Upon check out no one ask us how was the stay, lady was on call and just took keys and said thanks. You guys should ask upon checkout so we don’t need to write here. Management should review the cctv and should take proper action. About breakfast it was only limited items but thanks to mr. Simon who assist my husband and arrange paratha, but there was lady wearing blazer was unprofessional when my husband try to ask her something she ignore and meanwhile mr. Simon came to assist, i don’t know what kind of attitude she was showing, even she can not listen? zero customer service to her. This is what we face while staying and we hope it will not happen with anyone else, management should review cctv and take proper action.

Ac was not functioning properly many time we inform the reception but no response till the end of stay.

Nice and great place for stayss. Good friendly staff good cleaning. Service. Should recommend this. Hotel as budget also.

Amenities very bad food average property and location is good service is average. Room very clean stay is good

Very helpful l and kind staff. Good service. Nice and clean accomodations. Highly recommendable hotel. . Extremely clean room.

Rooms were ok, toiletry kit provided was incomplete. Breakfast was good. Pool wasn’t clean at all. We saw feathers and dirts all through

Do-not tip anybody, manager will be angry on the guest and will not let you stay in the property anymore

The location is supreme and the service is excellent. cleaning and decorations are very nice. food and amenities are so good👍.

Good stay, suite room is the best. Other rooms are kind of congested. Food quality is good as well.

I stayed for one night only and breakfast was normal / coma n nothing more / fruits there is only watermelon as in same price we can find too much at other hotels

Nice hotel to stay.