Al Raien Hotel Apartment

The Location of the property was appreciated by many guests as it was near to metro stations, shopping centers, and restaurants. However, some guests complained about the surrounding area being congested and noisy. Cleanliness was a major concern for many guests as they reported bugs, bedbugs, cockroaches, and unclean bathrooms. Some guests also mentioned that the property needs renovation and maintenance. Staff was friendly and helpful according to some guests, while others complained about their unprofessional behavior and attitude. Value for money was a mixed opinion among guests as some found it affordable while others felt it was not worth the price due to the poor condition of the property. Bathroom was a common issue among guests as they reported small and unclean bathrooms with water blockage and drainage issues.

• Location

  The property's location was the most highlighted aspect by the guests. It was convenient and accessible to various amenities such as shopping centers, malls, restaurants, bars, clubs, and transport. The property was located near the metro station, making it easy for guests to move around. The location was also near the bus station, making it easier for guests to travel. The surrounding area had many shops, supermarkets, and convenience stores, making it easy for guests to buy necessities.

• Cleanliness

  Cleanliness was a major concern for guests, with many reviews mentioning the lack of cleanliness in the property. Guests reported bugs, bed bugs, cockroaches, and insects in the rooms and bathrooms. Some guests also reported dirty floors, walls, and furniture. The bathrooms were also reported to be dirty, with water blockages and drainage issues. Guests were disappointed with the overall cleanliness of the property.

• Staff

  The staff at the property were friendly and helpful, with many guests highlighting their positive experiences with the staff. Guests appreciated the staff's professionalism and kindness, with some mentioning specific staff members who went above and beyond to assist them. However, some guests also reported negative experiences with staff, with some mentioning rude or unprofessional behavior.

• Value for money

  Value for money was a concern for some guests, with some mentioning that the property was not worth the price they paid. Some guests reported that the amenities provided were not up to their expectations, with some mentioning that the property did not provide basic amenities such as towels, soap, or tea/coffee. Some guests also reported that the property charged extra fees for services such as paying by credit/debit card or for early check-in.

• Bathroom

  The bathrooms were a major concern for guests, with many reviews mentioning issues such as water blockages, drainage problems, and dirty bathrooms. Some guests also reported that the bathrooms were too small and uncomfortable to use. Guests were disappointed with the overall state of the bathrooms and felt that they needed urgent attention and renovation.