Grand Excelsior Hotel - Near Mall of Emirates

Highly disappointed with my stay. The reception staff were unfriendly, unwelcoming, and quite rude. Guest service was extremely poor — I requested a hand towel for the washroom, but was told they only provide bath towels, which wouldn’t be replaced until the next day’s cleaning. The sauna and steam room were not operational, the gym was closed, and the swimming pool timings were very inconvenient. Even the breakfast was below average. Overall, a very disappointing experience.

Highly disappointed with my stay. The reception staff were unfriendly, unwelcoming, and quite rude. Guest service was extremely poor — I requested a hand towel for the washroom, but was told they only provide bath towels, which wouldn’t be replaced until the next day’s cleaning. The sauna and steam room were not operational, the gym was closed, and the swimming pool timings were very inconvenient. Even the breakfast was below average. Overall, a very disappointing experience.

Stay was average. It was located in little interior. Very little breakfast option and room size was also average.

I had an extremely disappointing and unsafe experience during my recent stay at this hotel (booked through MakeMyTrip). At check-in, the staff behaved very unprofessionally. A staff member named Sam, along with a senior bald man (wearing glasses) and a lady named Rania, started whispering and laughing in Arabic and English while looking at us. I overheard them mention something about a bad smell, which made me very uncomfortable. Rama then wrote the number 720 on a notepad and told us they would “upgrade” us to room 720 and asked for a good review. Later, I realized this was not an upgrade at all — the room had a bad smell, just as they had been talking about. What made things worse was that someone entered our room without permission around 8:30 PM while we were sleeping. I saw a man in a black suit, but he ran away when I woke up. I tried calling the front desk several times — no one answered for a long time. When they finally did, they casually said it was a colleague who “entered by mistake.” That’s completely unacceptable! Later, another staff member (in a blue uniform) came to apologize, but he wasn’t the same person who entered the room. When I asked for an explanation, he said something shocking — “This room had a bad smell, so I just came to check.” This means the hotel knowingly gave us a room they were aware had issues and then entered it without permission. The entire experience was unsafe, dishonest, and completely unprofessional. I strongly urge others to think twice before booking this property. It’s not just about bad service — it’s about safety and integrity.

Nice place to stay. Rooms are spacious and clean. The breakfast spread is very good. Staff are courteous.

The hotel service / room service was ok but the breakfast was terrible. The same menu they repeated for 7 days for soups, breads and fruits. Being a 4 star hotel, we expected the menu should be changed every day. It is not worth a 4 star hotel.

This was a very unpleasant and uncomfortable stay, and the staff unfriendliness made it worse. - Bedd was creaking. - Drilling sound in tbe walls all night. - Water in the bathroom was weak. - Towels were unclean (gray stains almost like dust) - There was a strange smell from the AC that got me dizzy, faint, and sick all night. - They didn't have both water cups. - Refused to accommodate for missed breakfast with an extremely poor attitude from both reception and room service. - We agreed on a late checkout, yet they kept disturbing us every 15 minutes with a call or knock till the time came so that we leave earlier.

The Hotel is located near the Mall of Emirates, which is one of the popular tourist spots in Dubai. The hotel also has free shuttle service to mall of emirates twice daily. The hotel is built beautiful with travel desk, promot housekeeping, daily free detox water for guests, etc. The hotel is economical in terms of food and drinks as well as hosts 3 restaurants/pubs which are popular.

not soundproof! wasnt able to sleep well all night because you can hear the noise from the other room. non smoking rooms smells cigarettes!

They gave us suite room which was quite nice and big.

This property always nice because i stayed here so many time its always amazing nd the staff also so polite nd friendly ☺️

This is all like I have experienced everything whatever we wanted that was in front of us and from the customer service to everything it was top-notch so I don’t have any kind of negative feedback but still today also I’m going to be there

✅ wonderful, well cleaned. exelent serviece budjet friendly, easy to travel anywhere,im soo happy 'Grand exeulsure hotel ✅ wonderful, well cleaned. exelent serviece budjet friendly, easy to travel anywhere,im soo happy 'Grand exeulsure hotel'

rooms are good tvs are a bit tooo old and came watch it due to bad networking food is comparatively over priced else all good good service

Hospitality and room service are excellent and the room is neat and clean and reception staff are very friendly and knowledgeable

Life saver specially when you are late night booking, they are very open to accept late night booking and a warmth welcome that will make you feel safe and secure and cozy.

It was good experience with this property due to its proximity and comfort it provides for any business travelers

the room allocated had an issue with tap , kindly note to have an inspection before deliver the room to guest.

We had an amazing staycation. Everything is just perfect. The location of this hotel is close to everything we need

Hotel is good location is good but they need to maintain hotel brakefast is good mrtro is by walking distance