Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 12 PM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 1193 reviews
VERY GOOD 436 reviews
AVERAGE 66 reviews
POOR 13 reviews
TERRIBLE 7 reviews
02 Jun 2018
Always a pleasure
It's my hotel of choice when I am in Dubai. Always feels great to come back.
The staff is very friendly and the rooms are well-sized and clean. Especially the Creek view rooms are stunning and offer fantastic skyline views.
Breakfast offers everything you look for. Outside summertime, it is great to enjoy breakfast outside.
Don't forget to check the new light show next to Festival City Mall out.
29 May 2018
Spacious rooms at reasonable p....
We spent 4 nights in this hotel, using 2 rooms (for family of 4).
- nice, new and spacious rooms with large bathrooms.
- (breakfast) terrace, overlooking the Creek.
- the Belgian Cafe (part of the hotel) next door is a very nice place for outside dinner.
- if travelling by car, location is convenient at 15 min from the airport.
- shared use of swimming pools with the neighbouring Intercontinental hotel.
- very kind staff. And a big thank you for the early check-in. Very much appreciated!
I have to think hard for possible negatives:
- no public transport (metro) nearby
- the festival city area is under development, besides a ghost shopping mall (Hard Rock Cafe...) not much to do in the vicinity of the hotel.
- 'infinity' pool: nice idea, but the perspex wall is misted, obscuring any view :-)
... but overall: I would recommend and come back on my next Dubai visit.
28 May 2018
Peaceful business hotel in Dub....
Crowne Plaza Dubai Festival City is the most peaceful business hotel in Dubai. Its 5 star class ensures top hospitality, and its strategic location next to the mall caters for business as well as vacation leisure.
As a frequent guest I am happy to say that it is my second home. Would stay again as long as I continue to work in the same area!
25 May 2018
With at least two terraces to choose from... there are great views across the 'creek' and beyond to the Burg Kalifa... shining in different colours through the day as the sunlight retracts of it. Good for a business stay
23 May 2018
I have just returned from Crown Plaza festival City where we spent 10 nights on vacation. We use this as a holiday and have for the last 4 years coming twice a year in May and September. This year my wife and I brought our family with us including our grandchild. So my email is say thank you to your staff who looked after us very well and this is why we return.
We have become good friends with Emad and Sameera who unfortunately was on vacation. Emad was outstanding again this holiday and his staff I would like to you if possible to say thanks on our behalf. Mildred was exceptional as ever and also Michael in the Zaytoun restaurant was always there for us. So a lot of new faces this year but I must say you do well on employing great people, two new waiters Ahmed, Osama and Hany made us feel we have known them for all the times we have been to the Crown Plaza both have great quality.
Skyline bar had a new barman Sujan last September and what an excellent barman he has become.
During our day we were also very well looked after By Johnny captain and his team from the pool bar who was there for our every need.
It was good to see old faces in other areas of the hotel who were pleased to see us and made real efforts to come and see us so thank you to them especially Angelo BBC and our friend in the coffee shop.
So just to finish all the staff were excellent and we are returning in September and hope we continue to have great holiday.