Vortex KLCC by Luxury Suites Asia

The Location of the property is highly appreciated by guests as it is situated in the heart of KL city center, close to major attractions and public transportation. However, some guests have complained about the narrow parking ramp and expensive parking fees. Cleanliness is a major concern for guests as many have reported issues with cockroaches, dirty bathrooms, and stained bed sheets. Amenities such as the swimming pool and gym come with additional charges, which some guests find inconvenient. The Host and Staff have received positive feedback for being helpful, accommodating, and responsive to guests' needs.

• Location

  The property's location was the most highlighted aspect by the guests. It is situated in the heart of KL city center, close to major attractions such as KLCC, KL Tower, and Pavilion. The property is also conveniently located near public transportation such as the monorail and MRT stations. Guests appreciated the property's strategic location and found it easy to access various places in KL. Some guests also liked the property's proximity to 7-Eleven and restaurants.

• Cleanliness

  Cleanliness was a concern for some guests, with some guests finding cockroaches in the property, particularly in the bathroom and bed. Some guests also found the property to be dirty and in need of better maintenance. However, some guests found the property to be clean and comfortable.

• Amenities

  Some guests appreciated the amenities provided by the property, such as the washing machine and dryer, kitchen utensils, and the view from the property. However, some guests were disappointed that they had to pay extra fees to use the swimming pool and gym. Some guests also found the parking to be expensive and the parking ramp to be narrow.

• Host

  The property's host was appreciated by some guests for being helpful, accommodating, and responsive. Some guests found the host to be friendly and easy to communicate with. However, some guests had negative experiences with the host, such as the host entering the property without permission and being rude during check-in.

• Staff

  Some guests appreciated the staff's hospitality and helpfulness, particularly mentioning staff members named Adib, Imran, and Jeswin. However, some guests found the staff to be unresponsive and hard to contact, particularly during early check-in arrangements. Some guests also found the security deposit process to be unclear and not receiving a receipt for it.