The Plaza Hotel

We stayed for two nights at Plaza Hotel in Almaty, and our experience was shockingly bad. The staff was extremely rude and hostile, completely lacking in basic hospitality. Breakfast was a disaster. The food was cold, and there was no staff around to assist. To make matters worse, one morning they closed the breakfast service half an hour early without any notice. As a family with an infant, a toddler, and two senior citizens, we politely requested breakfast, but the staff outright refused. Only after a lot of hassle and argument did they agree to serve us in the Coffee Shop. Even then, the breakfast we were served was minimal. When we asked for some cheese, the waiter rudely responded, “No cheese!” However, when we offered to pay, he suddenly changed his mind and said he could get it for us. This level of hostility and poor customer service was truly shocking. To add to the disappointment, the room service was equally terrible. We had to call multiple times just to get water bottles delivered to our room. Overall, Plaza Hotel fails miserably in both service and hospitality. We would not recommend this hotel to anyone.

Good stay. Spacious and clean rooms, with a good view of the mountains. Fairly close to main tourist sites and has a number of indian restaurants nearby. The breakfast spread is however quite limited.

The hotel is very conveniently located near to popular tourist sites. The rooms are big and very well maintained. Loved the extra space in the room. The breakfast options were limited. A live counter or bread toaster would have been helpful. Otherwise no complaints. It's a good stay in almaty.

The room was really good but the staff was pretty rude. We are vegetarians so we asked the restaurant staff on what we could eat. She just said no and walked off. When i asked the reception staff about nearest foreign exchange place, she said: "i cant help you. May be you should see the map. You would normally not expect this kind of rude behaviour from big hotel staff.