They will be very welcoming only until you check in post tat they will not help and ignore in every way possible, for Indians specially I would want to say you have very few options of veg. It was my husbands bday while we stayed and after knowing also they dint help I asked them for a cake they denied and if they can arrange from out for which I would pay they asked me to wait and I sat there for half an hour but no one was actually checking post which when I asked again they told no we can’t help. For the price they are charging it’s not at all good the rooms are very very small, only good is the location everything is near by… MANAGEMENT needs to train some hospitality to the reception and dining area staff
May De Ville Lakeside Hotel has replied on Fri Apr 05 07:45:39 IST 2024
We appreciate you taking the time to provide feedback on your recent experience at our hotel. Your insights are invaluable to us as we continuously strive to enhance our guests' satisfaction.
We regret to learn of the challenges you encountered during your stay, particularly in regard to the hospitality and service levels you experienced. Please accept our sincerest apologies for any inconveniences you faced.
Upon reviewing your comments, we are deeply concerned by the lack of assistance you encountered after your check-in. It is disappointing to hear that the level of service you received did not meet our standard of hospitality, and we offer our assurances that this matter will be thoroughly addressed with our management and staff to prevent such occurrences in the future.
Your disappointment regarding the limited vegetarian options available is also disheartening. We are committed to catering to the dietary preferences of all our guests, and your feedback is instrumental as we continuously evaluate and expand our culinary offerings.
Regarding the request for a cake to celebrate your husband's birthday, we regret that we were unable to accommodate this request in a timely and efficient manner. We understand the significance of such occasions, and we apologize for any disappointment this may have caused.
Furthermore, your feedback on the room size and pricing has been duly noted. We understand the importance of comfortable accommodations and the value-for-money aspect for our guests, and we will use your input to address these areas for improvement.
We sincerely appreciate your candid observations and assure you that your feedback will not go unnoticed. We would be grateful for the opportunity to regain your trust, and we encourage you to reach out to us directly so we can address your concerns and discuss your stay in further detail.
It is our hope that you will allow us the privilege of welcoming you back in the future for an improved and more enjoyable experience.
