Kindly Return My Money.I had not checked in your hotel because the staff of this hotel was not mature enough to park my vehicle.The street was narrow and XUV 700 was not able to park.One Electricity poll was there.I told them to park somewhere else but they are very unsupportive check on the CCTv footage.Otherwise I will raise this complain to Ministry of Tourism and Consumer forum.My Sister has send the video in MMT.Please take this matter seriously.Thanking You
Hotel Mums Home
Dear Mr. Vikrant Atulkar,
Thank you for reaching out and sharing your feedback. We truly regret the inconvenience you faced and understand your concerns regarding the parking situation.
Please note that our property offers ample parking space, and we regularly accommodate larger vehicles such as the Toyota HiAce. However, we are sorry to hear that you experienced difficulty with your XUV700, and we apologize if our team did not meet your expectations in handling the situation.
Regarding your refund request, your room was held as per your confirmed booking and remained unoccupied, which is why we are unable to process a refund in accordance with our cancellation policy.
While we hope to resolve this matter amicably, we fully respect your right to escalate the issue to the Ministry of Tourism or Consumer Forum.
We value your feedback and hope to welcome you to Hotel Mums Home under better circumstances in the future.
Best regards,
Raj
Hotel Mums Home