Very bad experience staying there.
Very bad hotel. House keeping just kept previous day used towels in the room. Very bad service we had to pay for extra our kid even though we have booked for 2 adults and 1 kid. Very bad hotel very bad management. Only reason to stay there is that Beach is nearby.
Sugar Marina Hotel - FASHION - Kata Beach has replied on Wed Sep 25 12:10:44 IST 2019
Dear Abtar Singh, thank you for taking a moment to share your feedback. We are very sorry to know that your stay was something less than your expectation and your experience was not reach our standard. However, I would be very happy to inform you that we have came so far on standard and service development to ensure that every single stay of our customers will be at their expectation. Moreover, I Am pleased to discuss with you if you have an upcoming plan for your next holiday in Phuket, please do feel free to reach me in person company email. Look forward to hear from you. Best regards,