Hotel Nikko Saigon

The hotel and room were top-notch, though one incident left me disappointed. Starting with the positives — the service was exceptional, easily among the best I’ve experienced in 5-star hotels. As a Japan resident, I could clearly see the influence of Japanese hospitality throughout. The room was immaculate, spacious, and well-equipped, with a large bathtub and thoughtful touches like an umbrella in the wardrobe. The breakfast buffet was lavish — limited for vegetarians like me but a paradise for non-vegetarians. The only unpleasant experience was with the in-house ATM. When I first tried it, the machine returned my card. Later, a staff member accompanied me and inserted my card again, but this time it got stuck and wasn’t returned. The bank refused to send help until Monday, even though I was flying out Sunday night. While the staff did assist in contacting the bank, what disappointed me most was the complete lack of apology or acknowledgment from the hotel afterward — no gesture of regret from the staff or management, which felt below 5-star standards. Fortunately, I managed by exchanging yen at the hotel (at good rates) and using another card for payments. Despite that, this was still one of my best stays this year, and the positives far outweigh the negatives. I’d gladly stay here again.

excellent service and a beautiful hotel . they upgraded us to a suite as well . very spacious , clean and modern .

Very good hotel with easy access to all around the city. They also have shuttle service that covers all the tourist locations in the city

Very good location, food and hospitality

Absolutely love the Hotel. Great place and great facilities.

Break fast is excellent. Staff very nice.

Perfect Hotel perfect service If opted for club category rooms

Very good keep up the good work
Very good service keep up the good work

Good stars, one if the best stays that I have ever had.
One of the best hotels in the world.

Excellent hospitality and superb services. The travel desk is extremely well connected with the local facilitators and is ultimate in execution. Location is a big advantage and save time and money for most of the tourist attractions.

Modern, contemporary, sophisticated and luxury exact words to describer this hotel. Good location with superb view of down-town, very good food, extremely courteous staff and for sure value for money compared to lot of other hotels in Vietnam.

Our stay was uneventful. Only negative point I found was the room entrance which went through the bathing area, a similar partition like dividing the room and bathing are could have been installed at the entrance too. The staff was friendly and courteous. Breakfast spread was very nice and with wide choice. Overall we enjoyed our stay.

Great place, nice people and fantastic spread for breakfast. 2 major issues- You enter rooms in open bathing area and the other is the location, it is far from all places of interest. Basically a business hotels.