In all my years of travel, this is the worst experience i have ever had. 1. The hotel needs to teach it's reception staff women manners and how to deal with customers, they are one of the worst front desk staff i have come across. 2. There is no way of contacting the reception from the room, both the phones are not working
3. The ac and fan don't work either, the ventilation is terrible and the room makes you feel suffocated. 4. The bath tub is so small, one can't even stand properly in it. The shower curtains are stinky. 5. The tv doesn't work as well
6. The breakfast timings are from 6. 30 am to 9. 00am. On a vacation nobody wakes up at 6:30am for breakfast. 7. The hotel lobby and rooms smell of pee. It stinks all over the place. 8. I had asked the reception staff to get my room cleaned one day when i was stepping out. I also hung the "please clean my room" tag, they forgot and dint bother to get it done. I had to do it myself. 9. The day i was checking out, i had to go down to ask the reception to send someone to collect my bags, to my surprise the reception women laughed and told me to get it down myself. So basically i had to take the trolley and bring the bags down myself. It is the worst hotel in the history of hotels. Due to this reason i do not suggest this dumpster of a hotel in hanoi. There is literally no point in wasting money or time at this place. It's better they shut down this mockery.