Hanoi Royal Palace Hotel 2

The good - it's conveniently located. All the shopping places are walking distance from there. Indian restaurants are very near. Rooms are tidy. Staff is cooperative. Not so good- have to climb 25 steps to enter the lift. Then you have to either descend or climb 10 steps to go to your floor. Rooms are a bit small or so we felt as we were family of 3 in one room. Charging points are a problem. We had to ask for plug extension. Bathroom glass is see through smoked glass. For a couple it may be ok but very awkward for a family. Breakfast was a big disappointment esp for us vegetarians. All in all decent place of you are not an indian, not a family and not a vegetarian and don't have physically challenged or elderly people with th you.

Location was good. Room was ok, big but no view from the window. Very limited choices for breakfast. Staff was nice and helpful.

The worst stay i have ever had. It was completely different from the one shown in the pictures. They had just put 2 beds in a room. No couch, sofa. The room was so small that even the cupboards could not be opened without moving any lugguage from its place. We couldnt stay there for more than a day and decided to shift to another hotel bearing the loss

Property is bang on main road of old quarters, easily accessible to main attractions around old quarters like night market, lake, puppet theatre, beer street etc. Decent hotel & room, but what makes up is the staff at reception/front office in the hotel who are always obliging and helping. Also breakfast spread was good with local vietnamese food added in,

A well located hotel, 8-10 minutes walking from Old quarter square on a busy road. Tour bus will pick up from the hotel, and there are a lot of marts such as k circle right across the road. Never felt unsafe walking on the road towards the hotel even at 1-2 am. However, everything else about the hotel has room for improvement. The amenities within the hotel lack of charging points (none besides the bed), we had to keep the kettle on the floor. Broken floor tiles, drainage problem in the bathroom, one day the TV didn't work. Lift starts from the first floor, so you climb up company stairs and then drop off mid-way to any floor take stairs again to get to your floor. Housekeeping staff is unprofessional, sometimes they forget to change the towels, next day no coffee, no glasses, no slippers, no shower gel, they will forget everything possible. Breakfast spread is average just like in a budget hotel. Nonetheless staff at the reception is helpful, they did provide an extension wire for the kettle. They did organize X-mas party on 24th evening with free beers and cakes and lots of snacks (mini buffet). Surely was the highlight. Otherwise, average stay for us. Not to forget they do provide a welcome drink too. Some of the information mentioned about the hotel, such as spa, gym etc. On MMT are wrong because of the name confusion between Royal Palace and Royal Palace 2. Overall, I would say that if location is a priority and if you want to stay on a budget, go for it. We were a bit unfortunate to face several issues, perhaps others may not have so many complaints. However, I would not come back here, will stretch my pockets a little more and get a better hotel (even more closer to the River perhaps) because Hanoi is still not fully equipped with quality budget hotels, unlike Ho Chi Minh.

Pathetic staff and their behavior with the tourist. AC not working not to me only but to others too even after we have opted the same hotel twice with the interval of 2 days. Moreover, room were not given that what we have paid for.

Staff behavior are pathetic not with me rather to other tourist also