Very poor customer service , we booked for 3 people (2 adults and 1 child) during checkin very conveniently the management told us that the child would be charged extra for breakfast. This is the first time I have ever heard this in all my stays in so many hotels where I pre declare regarding my child and pay extra for the booking . All this happened during checkin in , we spoke to the manager Mr Bessie and he was to get back next day but 48 hrs passed and nothing happened. We checked out earlier and moved to another hotel , lost money 3 nights booking with , it was not worth the stay anyway , other hotels are good and better suited plus they are better at service and the whole place is easily accessible by 2 wheelers . Bad service , bad management . Check into a hotel with a better beach
Renaissance Koh Samui Resort & Spa by Marriott has replied on Wed May 21 07:48:02 IST 2025
Thank You for Your Feedback
Dear Aruna Majumdar,
Thank you for taking the time to share your experience at Renaissance Koh Samui Resort & Spa. We truly value all feedback, as it helps us continually improve our services.
We are very sorry to hear that your recent stay did not meet your expectations. Please accept our sincerest apologies for any inconvenience you experienced. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your visit.
We would greatly appreciate the opportunity to learn more about your experience. If you are willing, please contact me directly at your contact information so we can discuss your concerns in detail and work towards making things right.
Thank you again for your feedback. We hope to have the chance to welcome you back in the future and provide you with a much more enjoyable stay.
Warm regards,
RenSamui Team
