Le Suffren Hotel and Marina

The property is located conveniently at the city centre, nearby to all places of interest. The hotel staff is very accommodative and made the stay for our infant quite comfortable and pleasurable.

Dear MMT, I booked a room at the Le Suffren Hotel and Marina in Mauritius with a check-in on October 2nd and a check-out on October 3rd. The hotel was rated as a 4-star establishment in your app, but unfortunately, it not meet boutique hotel expectations. The hotel room we received was very basic and did not compare to a boutique hotel. There were concerns about security; our room was located at ground level near the dining area, making it accessible to anyone walking by. Although there was supposed to be an access control door, it was not functioning properly. Additionally, we had booked the room with half-board, which included dinner. However, when we went to the dining restaurant, we were shocked by the limited options available on the buffet menu. The selection consisted of steamed rice, beef, chicken curry, and there were no starters or other choices. The dessert option was merely cake, and the salad counter offered only a few unhygienic vegetables. To make matters worse, there was no water available at our table. When I raised my concerns with the hotel management, the manager suggested ordering from the à la carte menu. We ordered rice with chicken curry and paneer, but it took over an hour for our food to arrive. By then, my son had fallen asleep at the table, and we were extremely tired as well. I hope you can take this feedback into consideration to help improve the experiences of future guests. I would like to request a refund of it, as it has been quite distressing. Our trip was marred by several issues, including mental harassment due to the poor customer service we encountered. Additionally, the food at the hotel did not meet acceptable hygiene standards, which raised concerns about our health and safety. Overall, the quality of our stay was far below what was promised, and I believe a refund is warranted given the circumstances. Thank you for addressing this matter promptly.

Good location and good service. Well maintained property with decent food but no Indian food.. staff is quick and responsible.

Good service and good location but health faucet needs to be installed in toilets keeping in mind huge number of indian guest

The hotel is located next to the waterfront, near you have hotels, casino, shopping complex. Hotel has a nice restaurant, a bit of expensive. The apartment is very good with kitchen facilities and furniture.

Staying is good not sutible for vegetarians and most embarrassing they provide only 2 bottels water for day then they have chages 150- per bottel

Comfy hotel at a great location. Water taxi for movement to city centre was nice. Rooms were clean.

This was perfect destination, everything on point and a great stay. Look forward to the next visit here, highly recommended

Good for couple. They do give you water texi which is 24x7 and also, Friday night good for pinning and all that.

Very good property. Must stay.

Beautiful Hotel, right next to the waterfront. Lots of things to do nearby. Service is slow. Breakfast needs more options for vegetarians

Very good staff and very kind service. Location is excellent and food was good. Bar was excellently placed on a open space.

Location is excellent and the hotel pricing is also good.

Stayed one night during a week of travel Around Mauritius

Excellent location staff very co operative.

Very neat and clean, good staff, excellent location.

Nice location, friendly staff, very clean.

Nice Hotel, very good ambience, v friendly staff.

Cordial staff lovely stay with a wonderful view from lobby

Hotel location is good And it's in the City center. I did not like the break fast. Need to improve on bf. Hotel provide water taxi service which is very good for reaching the City center.