Indian food is not available and even if available thats awful and very very costly. Tomatoes had egg. Beetroot had egg. Fritters not edible. I had to pass vacations doing the fasting whole day. The shampoo, body wash tea coffee packets were of spurious quality. TV had only two crap channels working. There are many hotels nearby like sea star which are reasonably priced. The toilet was European style having no jet, this was also a big difficulty. Staff does not understand English well. Staff wa not cooperative. They have to be communicated english in a French manner. I badly needed Mauritius rupees as I was falling short and I offered them to swipe my card and give me cash. Only good thing is that hotel is nicely made and they organise events on Tuesday and Saturday.
Aanari Hotel & Spa
Dear Ashish,
Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations.
Regarding food, our buffet and à la carte menu feature a variety of Mauritian, Asian, and international dishes. While vegetarian options are always available, we regret to hear that some dishes did not suit your preferences. It is very important for guests to inform us during their stay, as our chefs are always ready to prepare special meals upon request, including vegetarian and Indian-style dishes without eggs.
We also apologize if you experienced difficulties with amenities such as toiletries and television channels. Our housekeeping and technical teams are always available to provide replacements or assistance immediately upon request.
Please note that all our staff undergo training and do their best to assist guests in English, French, and other languages. We regret if communication was challenging during your stay.
On a positive note, we are happy that you enjoyed the property’s design and our weekly cultural evenings. Your feedback will be shared with our team so that we can continue improving.
Kind regards
