Room Just like a second grade lodge, free breakfast was showing while booking, at the property they are saying not included breakfast, while they are giving free breakfasts for the same price if you book directly, dirty toilets, leaking wash basin, closet seat cover broken, in the swimming pool area there was used pampers with stool. No house keeping, after repeated requests only given toiletries like soap, and summary a third class resort.
Spice Jungle Resorts
Dear Nizzar. A Kutty,
Greetings from Spice Jungle Resort!!
Thank you for sharing your feedback with us. We regret that your experience at our resort did not meet your expectations. We’d like to clarify that when you inquired about the price and booked online, the cheaper rate you received did not include breakfast, which may have caused some confusion.
Regarding the issues you raised, we want to mention that some of the complaints seem to be related to the fact that we did not comply with your bargaining requests. We always aim to provide a fair and quality experience to all our guests, and we encourage open dialogue to resolve any concerns. We sincerely apologize for any misunderstandings that may have occurred.
We value your feedback, and while we regret that you had a less-than-ideal experience, we are committed to improving our services and facilities for all future guests. We hope you will consider visiting us again and allow us the opportunity to provide a better experience.
Warm regards,
Manager
Spice Jungle Resort by Maat Hotels
A Unit of Maat Hotels & Resorts
Munnar| Alleppey | Vagamon | Cochin