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Santacruz East, Mumbai | 3.7 km drive to T1 - Chhatrapati Shivaji International Airport
2418 Ratings, 1080 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Grand Hyatt Mumbai is a top-notch property blending luxury and comfort. Guests rave about its spacious rooms, exceptional food, and warm hospitality. The centrally located hotel offers easy access to key attractions and the airport. The vibrant ambiance, beautiful gardens, and well-maintained amenities, including a pool and fitness center, enhance the stay. While some mentioned challenges with room sizes and breakfast queues, the overall experience is overwhelmingly positive, highlighting the attentive staff and diverse dining options.
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Memorable experience with great hospitality
The staff listened to our special request and gave us the best view room. The service was excellent and the overall experience was truly memorable
Room: Grand Room King with Bathtub
Average Stay
Property location is okay, service is good but facility and hospitality is not upto that mark as per name.
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai has replied on Tue Sep 23 11:04:13 IST 2025
Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you found our service to be good and our location convenient. At the same time, we take your comments regarding our facilities and hospitality seriously and will use them to continue improving the experiences we offer our guests. We hope to have the opportunity to welcome you back and provide a stay that fully meets the expectations associated with the Grand Hyatt name. Warm regards, Sumit Datta Hotel Manager, Grand Hyatt Mumbai
Excellent Stay
very great full experience with these property nd so kind all staff members thank you so much for all facilities thanks a lot
Room: Grand Room King with Bathtub
Excellent Stay
I stayed for a day in Grand Hyatt. This is my first time to this hotel. Stay, food and all the services including travel desk was super helpful and excellent. Experience has been fantastic. hosting team was very helpful right from check in till check out. Overall a tremendous experience. Will visit again for sure when i am visiting Mumbai.
Room: GRAND SUITE KING
Grand Hyatt Mumbai has replied on Tue Sep 23 11:03:03 IST 2025
Dear Guest, Thank you for sharing your wonderful experience at Grand Hyatt Mumbai. We are delighted to hear that your first stay with us exceeded expectations and that our team, from the front desk to our travel services, made your visit seamless and enjoyable. Your kind words about our hospitality and services mean a lot to us. We look forward to welcoming you back on your next visit to Mumbai for another fantastic stay! Warm regards, Sumit Datta Hotel Manager, Grand Hyatt Mumbai
Excellent Stay
Property is excellent and the food was so yummy and delicious and it's a place next to home with so sweet staff to help and take care of us have a pleasant stay 😘
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai has replied on Thu Sep 18 10:23:05 IST 2025
Dear Guest, Thank you for your wonderful feedback. We are delighted to know you felt at home with us and enjoyed both the food and the care extended by our team. Creating such memorable experiences is what we strive for, and your kind words mean a lot to us. We look forward to welcoming you back for another pleasant stay at the Grand Hyatt Mumbai. Warm regards, Sumit Datta Hotel Manager, Grand Hyatt Mumbai
Poor Stay
Really bad experience.. waiter came with bill for buffet dinner even though I had paid for the dinner already.. had to convince that the bill was already paid. Pathetic service.. never going to book this hotel again.
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai has replied on Mon Sep 01 11:36:54 IST 2025
Dear Mr. Biju, Thank you for sharing your feedback. We sincerely regret the inconvenience you experienced during your stay, particularly with regard to the dinner billing. Please accept our deepest apologies for the lapse in service and the frustration it caused. This is not reflective of the standards we uphold at Grand Hyatt Mumbai. Your comments have been shared with our team for immediate review and corrective action to ensure such instances are not repeated. We truly value your feedback as it helps us improve, and we hope you may allow us another opportunity in the future to restore your confidence in us. Warm regards, Robert Dallimore Grand Hyatt Mumbai, General Manager
Terrible Stay
Terrible stay. The staff at a hotel must be attentive and courteous to its guests. Seems like they haven't been trained yet. Particularly the staff at Coffee shop is too forgetful about your orders, and the restro manager There wasn't a single chair at the reception to sit on while waiting to be checked in. We were made to stand in queue for about 20 min at the time of both, checkin and checkout; pluus none of the guest was offered even water, forget about any welcome drink! Pathetic Hospitality!
Room: 2 Twin Beds Club Access
Grand Hyatt Mumbai has replied on Fri Aug 29 10:48:55 IST 2025
Dear Pulkit, Thank you for taking the time to share your feedback with us. I sincerely regret to learn that your recent stay did not meet expectations, and I offer my apologies for the inconveniences you experienced. At Grand Hyatt Mumbai, we strive to deliver warm, attentive, and seamless service at every touchpoint. It is disappointing to know that you faced delays during check-in and check-out, and that our team did not extend the level of hospitality we are known for. Your comments regarding our reception facilities and the service at our coffee shop have been shared with the respective managers, and we are taking corrective measures through additional training and process improvements to ensure such lapses do not recur. Please rest assured that your feedback is invaluable in helping us enhance our guest experience. I do hope you will give us another opportunity to welcome you back and demonstrate the true standards of Grand Hyatt hospitality. Warm regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Good Stay
The stay was vwry comfortable, food was very good and the hotel staff was also good
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai has replied on Thu Aug 21 09:34:28 IST 2025
Dear Yashvi, Thank you for choosing Grand Hyatt Mumbai and for sharing the highlights of your stay. We are delighted to hear that your experience was comfortable, the food stood out as very good, and our team’s service left a positive impression. Your kind words about our hospitality truly encourage us. We strive to ensure each guest feels welcomed and well cared for, and knowing we succeeded means a great deal to us. We look forward to welcoming you back and delivering the same level of care and comfort again. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
bad experience at Hyat
I had booked two rooms at Hyatt and prepaid for the stay along with meals included, but right from the beginning things went wrong. At the entry itself, we were stopped unnecessarily, which already felt unwelcoming. Later, when we went for the buffet dinner (which was already prepaid), no one asked or confirmed anything. But after finishing dinner, we were stopped in front of everyone by three different staff members, just to check if we had paid. This was extremely embarrassing, especially since we were celebrating my parents’ anniversary. The whole situation made us feel like thieves, even though everything was fully prepaid. I am a regular traveler who frequently stays at 5-star hotels, and this is not my first luxury stay. But this was by far one of the most awful and humiliating experiences I have ever had. Does Hyatt not cater to guests from all backgrounds? What kind of discriminatory treatment is this? At first, I thought I was the only one who felt this differentiation, but when I got back home, even my parents said they felt the same way. That made it even more disappointing, because what should have been a happy memory for them turned into a hurtful one. Such behavior is completely unacceptable at a brand like Hyatt, especially on what was supposed to be a special celebration.
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai
Dear Natasha, Thank you for choosing Grand Hyatt Mumbai to celebrate your parents’ anniversary. We are truly sorry that what should have been a joyful occasion turned into a distressing experience. From the moment of arrival, the sense of being unwelcome was unacceptable. Equally, being questioned about your prepaid buffet in front of other guests—especially during such a meaningful celebration—was wholly inappropriate and humiliating. We deeply regret the emotional impact this caused. Please be assured that we are addressing these concerns directly with our team. We are enhancing our protocols around arrival interactions and meal verification to ensure that every guest is treated with dignity and respect, without exception. Your feedback is vital in helping us grow. We understand the gravity of what happened and are committed to regaining your trust. We hope to welcome you and your family again under better circumstances in the future. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
shaandar experience
Super se bhi upar, bahut acha staff,5/5. Memorable stay for whole life. Thank you Grand Hyatt Mumbai and also thank to Make My Trip
Room: 2 Twin Beds Club Access
Grand Hyatt Mumbai has replied on Mon Aug 18 12:27:58 IST 2025
Dear Sonika, Thank you for your fantastic review and perfect rating! We are thrilled to hear that your stay at Grand Hyatt Mumbai was “super se bhi upar” and memorable for a lifetime. Our team takes great pride in delivering exceptional service, and your kind words about our staff truly motivate us. We are grateful for your appreciation and look forward to welcoming you back for another unforgettable experience. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Excellent Stay
Had wonderful stay at Hyatt Mumbai. Property was well maintained, and facilities were excellent. Will definitely come back and stay
Room: 2 Twin Beds Club Access
Grand Hyatt Mumbai
Dear Srinivasan, Thank you for choosing Grand Hyatt Mumbai Hotel and Residences, and for taking the time to share your generous feedback. We’re truly delighted to hear that you had a wonderful stay and enjoyed our well-maintained property and excellent facilities. Your kind words are a great encouragement to our team, who work diligently to ensure every guest has a memorable experience. We’re especially pleased to know that you plan to return — we look forward to welcoming you back for another exceptional and comfortable stay. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Terrible Stay
Long Waiting to check In , No Cooperation , Room Card Keys have to change thrice was not working. Overall very bad experience.
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai
Dear Rajat, Thank you for taking the time to share your feedback regarding your recent stay at Grand Hyatt Mumbai Hotel and Residences. We sincerely regret to hear that your experience did not meet expectations and that you faced inconvenience during check-in, along with repeated issues with your room key cards. Please accept our sincere apologies for the delay and the lack of support you felt — this is certainly not the level of service we aim to deliver. We understand how frustrating such issues can be, especially when you expect a seamless and comfortable stay. Your comments have been shared with the concerned teams for immediate review and necessary improvements to ensure such situations are handled more efficiently in the future. We genuinely value your feedback as it helps us identify areas for improvement. We hope you might consider giving us another opportunity to restore your trust in a future visit. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Terrible Stay
3
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai
Dear Guest, We’re truly sorry to hear that your experience did not meet expectations. At Grand Hyatt Mumbai Hotel & Residences, we are committed to providing our guests with the highest level of service and comfort, and it’s disappointing to learn that we fell short during your stay. Your concerns are very important to us, and we would appreciate the opportunity to understand more about what went wrong so we can address the issues internally and ensure they do not recur. We sincerely hope to have the chance to welcome you back and restore your faith in our hospitality. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Great Experience and Hospitality
It was nice experience and great hospitality along with food. We had great time and and enjoyed hotel stay
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai has replied on Mon Aug 11 12:29:05 IST 2025
Dear Pratik, Thank you for choosing to stay at Grand Hyatt Mumbai Hotel and Residences, and for sharing your kind feedback. We’re delighted to hear that you had a pleasant experience and enjoyed our hospitality and food offerings. It’s wonderful to know that your time with us was memorable and that you had an enjoyable stay. Creating meaningful and comfortable guest experiences is at the core of what we do, and your appreciation means a lot to our entire team. We look forward to welcoming you back again soon for another relaxing and enjoyable stay in Mumbai. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Great Stay
The property is absolutely fabulous with great hospitality. The room was of a decent size and had all the amenities. The staff is quite polite and helpful. They were quick to resolve our issues as well.
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai has replied on Mon Aug 11 12:28:17 IST 2025
Dear Vidhi, Thank you for choosing to stay at Grand Hyatt Mumbai Hotel and Residences and for sharing your kind feedback. We are truly delighted to know that you found the property fabulous and experienced the warm hospitality we strive to deliver. It's wonderful to hear that your room met your expectations in terms of space and amenities, and that our polite and helpful team was able to assist you promptly. Guest satisfaction is at the heart of everything we do, and your appreciation reinforces our commitment to creating seamless and memorable experiences. We look forward to welcoming you back soon for another enjoyable and comfortable stay in Mumbai. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
good experience
Good,
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai has replied on Mon Aug 11 12:25:18 IST 2025
Dear Majid, Thank you very much for choosing to stay at Grand Hyatt Mumbai Hotel & Residences. We’re elated to know that you had a wonderful stay and everything was good. We are grateful to you for recognizing our efforts with an excellent rating and look forward to many more opportunities to welcome your return. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Excellent Stay
It was a very good stay good. Stay stay in the hotel and the service also was pretty high-quality. Hope to stay there in future also.
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai has replied on Mon Jul 21 11:43:49 IST 2025
Dear Suraj, Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that you had a very good stay with us and that our service met your expectations. Your kind words about the quality of your experience truly mean a lot to our team, who work hard to ensure every guest feels cared for. We look forward to welcoming you back to Grand Hyatt Mumbai Hotel and Residences in the near future and creating many more memorable moments for you. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Grand Hyaat Review of my staycation
my stay was great & full of good experience. food was very delicious too. Had an wonderful experience my stay was great & full of good experience. food was very delicious too. Had an wonderful experience.
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai
Dear Sachin, Thank you for sharing your feedback following your stay at Grand Hyatt Mumbai Hotel & Residences. We're delighted to hear that your visit was filled with great experiences and that you thoroughly enjoyed your time with us. It's wonderful to know that the culinary offerings left such a positive impression – our chefs take immense pride in curating dishes that are both flavorful and memorable. Your appreciation is a true encouragement to our entire team. We’re glad we could contribute to making your stay a pleasant and memorable one, and we look forward to welcoming you back for another exceptional experience soon. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Excellent Stay
Location is really good to recah every corner of Mumbai to meet Customers Offices and Near to Airport. Food Services is always good. Cleaning of the Room was also good. Good Stay.
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai
Dear Rajendra, Thank you very much for choosing to stay at Grand Hyatt Mumbai Hotel & Residences and for sharing your valuable feedback. We’re delighted to know that you had a good stay and found our location convenient for accessing key parts of the city, especially for business visits and proximity to the airport. It’s also wonderful to hear your appreciation for our food services and the cleanliness of the room — both areas our team takes great pride in maintaining to high standards. Your kind words are truly encouraging and have been shared with the team. We look forward to welcoming you back soon and continuing to offer you a seamless and comfortable experience. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Excellent Stay
I stayed with my family for overnight and my overall experience was awesome. Rooms, Food, Cleaniness, staff professionalism everything was top notch.
Room: Grand Room King with Bathtub
Grand Hyatt Mumbai
Dear Sadanand, Thank you for sharing such a wonderful review of your recent stay at Grand Hyatt Mumbai Hotel & Residences. We're delighted to hear that you and your family had an awesome experience with us. It’s truly rewarding to know that everything—from the rooms, food, cleanliness, to the professionalism of our staff—met your expectations and contributed to a memorable stay. Your kind words serve as great encouragement to our entire team, who are dedicated to delivering seamless and thoughtful hospitality. We look forward to welcoming you and your family back for another exceptional visit in the near future. Warm Regards, Robert Dallimore General Manager, Grand Hyatt Mumbai Hotel and Residences
Bandra Kurla Complex
Colaba
Vikhroli East
Vile Parle
Vile Parle
Vile Parle
Deulwadi
Khandpe
Varasoli
Karjat
Mushet
Wada
Near Akshi Beach
Karjat
Karjat
Nerul
Santacruz East
Juhu
Powai
Andheri East
Vile Parle
Vile Parle
Powai
Juhu
Bandra Kurla Complex
South Mumbai
Andheri West
Grant Road
South Mumbai
South Mumbai
Andheri West
Andheri West
Bandra West
Sakinaka
Andheri East
Andheri West
