The location is fantastic, the room service is slow, the bathrooms need to be upgraded, my room had a bath tub but there was no water outlet in the floor so when you have a bath the complete bathroom is flooded with water and there is no drain for it, the wash basins are placed in an awkward position a back killer, the lighting in the room and the switches are pathetic, there is no remote to control the air con, it's a permanent wall fitting so if you are sleeping you have to get up and adjust the temperature, the window glass is cracked and this is not the money you pay to live in a star rated hotel, the food was good, breakfast spread is really good, this place really needs to upgrade, the only thing they are cashing in is their location, hope they make the changes.
Hotel Marine Plaza has replied on Sat Aug 16 17:53:01 IST 2025
Dear Mr. Yusuf,
Greetings from Hotel Marine Plaza!
Thank you for taking the time to share your detailed feedback with us. We truly appreciate your kind words about our fantastic location, the quality of our food and our breakfast spread. It is encouraging to know these aspects added value to your stay.
That said, I am genuinely concerned to learn about the inconveniences you experienced during your visit. I sincerely apologies for the delays in room service and for the shortcomings in the room facilities, bathroom layout, lighting and air-conditioning controls. The issues you highlighted including the cracked window glass, bathroom drainage and wash basin placement have been shared with our maintenance and operations teams for urgent review and rectification. We are also in the process of upgrading various facilities and your feedback will directly help us prioritize improvements to ensure greater comfort for our guests.
Your comments are a reminder that while our location is an advantage, our true value lies in the overall guest experience and we take that responsibility seriously.
We look forward to welcoming you back.
Regards,
Revenue Manager
Amirali Dadwani