The Leela Mumbai

The Leela Mumbai has replied on Mon Nov 10 13:10:46 IST 2025

Dear Mr. Sukhvinder, Thank you for your wonderful feedback. We are delighted to know that you enjoyed our rooms, hygiene, ambience, food, and service. Your appreciation is truly encouraging for our team. We look forward to welcoming you back soon for another exceptional stay at The Leela Mumbai. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Mon Nov 10 13:09:10 IST 2025

Dear Mr. Lallan, Thank you for your kind words. We are delighted to know that you enjoyed our ambience and found our team’s service exceptional. Your appreciation is truly motivating for our staff. We look forward to welcoming you back soon for another memorable stay at The Leela Mumbai. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Mon Nov 10 12:59:49 IST 2025

Dear Soumil, Thank you for sharing your feedback. We’re delighted to know that you enjoyed our rooms and food. However, we sincerely apologize for the delay in your room allocation and the mix-up with your meal order. This is not reflective of the high standards we strive to maintain, and your concerns have been shared with our team to prevent such occurrences in the future. We hope to have the opportunity to welcome you back to The Leela Mumbai for a flawless and memorable experience. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Mon Nov 10 12:56:47 IST 2025

Dear Mr. Manish, Thank you for sharing your candid feedback. We sincerely apologize for the disappointments you faced during your stay, particularly regarding the missed anniversary cake and the condition of your car at checkout. We completely understand how these oversights impacted your experience, and this is far below the high standards we aim to provide. Please be assured that your concerns have been immediately shared with the relevant teams to ensure such incidents do not recur. We truly value your feedback and would welcome the opportunity to restore your trust in The Leela Mumbai in the future. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Mon Nov 10 12:55:36 IST 2025

Dear Ms. Shivangi, Thank you for your incredibly kind words. We are thrilled to know that your experience with us from our service and accommodations to the pool, dining, and overall hospitality has made The Leela Mumbai your favourite place to stay. Your appreciation is truly motivating for our team. We look forward to welcoming you back soon for another memorable stay. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Mon Nov 10 12:53:34 IST 2025

Dear Mr. Zodin, Thank you for your wonderful words of appreciation. We are delighted to know that every aspect of your stay from our warm hospitality and comfortable rooms to the culinary experience continues to exceed your expectations. Your continued trust and loyalty mean a great deal to us. We look forward to welcoming you back soon to The Leela Mumbai. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Mon Nov 10 12:39:07 IST 2025

Dear Mr. Tanmay, Thank you for sharing your experience. We’re delighted to know that you enjoyed your stay and found the upgraded room and our convenient location near the airport to be of great value. We look forward to welcoming you back soon for another memorable stay at The Leela Mumbai. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Thu Oct 16 16:51:15 IST 2025

Dear Ms. Zenil, Thank you for taking the time to share your feedback with us. We are pleased to know that you found our property beautiful and our team members welcoming and attentive. Your appreciation is truly encouraging and will be shared with the entire team. At the same time, we regret to hear that the food did not meet your expectations. Your comments have been shared with our culinary team for immediate review and improvement. We also appreciate your suggestion regarding smoking room availability guest comfort is of utmost importance to us, and we are actively reviewing such feedback to enhance future experiences. We hope to have the pleasure of welcoming you back and providing a stay that exceeds your expectations in every aspect. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Thu Oct 16 16:48:23 IST 2025

Dear Mr. John, Thank you for sharing such a thoughtful and appreciative review of your recent stay at The Leela Mumbai. We are truly delighted to know that your arrival experience set the tone for a serene and comfortable visit. Your kind mention of the safety measures, calming water features, and the ambiance of our lobby is very encouraging. It’s also wonderful to hear that you found our rooms well-maintained, our service prompt, and the cuisine to your satisfaction. Our proximity to the airport is indeed one of our many advantages, and we’re pleased it added to the convenience of your stay. We look forward to welcoming you back for another excellent experience hopefully very soon. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Thu Oct 16 16:39:13 IST 2025

Dear Mr. Aditya, Thank you for taking the time to share your feedback with us. We’re truly delighted to hear that you enjoyed our hospitality and found our team to be warm and attentive your appreciation means a great deal to all of us. We do, however, regret the inconvenience caused by the current procedure for third-party food delivery pickups. As part of our commitment to guest safety and security, access to certain areas of the hotel is regulated though we understand that the walk to the designated handover point may feel inconvenient at times. Please rest assured, your feedback is important, and we will review it internally to explore how we can make this experience more seamless for our guests. Thank you once again for your kind words. We hope to welcome you back soon for another comfortable and enjoyable stay. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Thu Oct 16 16:36:26 IST 2025

Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you found your experience with us both convenient and enjoyable. It’s wonderful to know that you appreciated the environment, our service, and especially the hot and delicious food. Your comment about repeating the menu is truly appreciated our culinary team will be thrilled to hear it! We look forward to welcoming you back for many more such delightful experiences. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Thu Oct 16 16:34:47 IST 2025

Dear Mr. Tarang, Thank you for your generous and thoughtful review. We are truly delighted to hear that your experience at The Leela Mumbai stood out and rekindled your belief in genuine hospitality. Your kind words about our service, staff, and the overall stay mean a great deal to us especially in light of your recent experiences elsewhere. At The Leela, we strive to go beyond expectations by delivering not just luxury, but warmth and care that create lasting impressions. It is immensely rewarding to know that we were able to provide you with a truly memorable stay. Thank you once again for choosing to stay with us. We look forward to welcoming you back and continuing to deliver the exceptional experiences you now associate with The Leela Mumbai. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Fri Oct 10 12:33:26 IST 2025

Dear Ms. Ann, Thank you for sharing your wonderful feedback. We’re delighted to know that you had a lovely stay and appreciated our team’s hospitality, the comfort of your room, and the breakfast experience. Your observations regarding the plug sockets and comforters are truly valuable, and we’ll certainly take them into consideration to enhance the comfort of our future guests. It was a pleasure having you with us, and we look forward to welcoming you back soon for another memorable stay at The Leela Mumbai. Warm regards!

The Leela Mumbai has replied on Thu Oct 09 12:32:50 IST 2025

Dear Mr. Bejan, Thank you for taking the time to share your feedback. We’re delighted to know that you enjoyed our well-maintained property, the helpfulness of our team, and the quality and variety of our in-room dining. Your kind words motivate us to continue delivering exceptional experiences, and we look forward to welcoming you back soon to The Leela Mumbai. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Thu Oct 09 12:36:46 IST 2025

Dear Mr. Dipin, Thank you for your kind feedback. We are delighted to know that you enjoyed your stay and had a memorable private in-room dining experience. Your appreciation inspires us to continue delivering the highest standards of hospitality. We look forward to welcoming you back soon to The Leela Mumbai. Warm regards, Sameer Sud General Manager

The Leela Mumbai has replied on Wed Oct 08 11:59:21 IST 2025

Dear Mr. Rajesh, Thank you for sharing your wonderful feedback. We’re delighted to know that you and your family had a lovely stay with us and found our location, amenities, and upkeep to your satisfaction. It’s heartening to hear that you consider your experience with us complete value for money. Your appreciation, especially for Mr. Gerald Gomes and our team’s hospitality, means a lot to us. We look forward to welcoming you and your family back soon for another memorable stay at The Leela Mumbai. Warm regards, Sameer Sud General Manager