Review Of Taj Lands End, Mumbai

This was my second visit and stay with Taj. I like the locations and rooms with Sea View. Cafes are also nearby. They have a very good wellness unit with gym, sauna, steam, jacuzzi. The outside facade is also nice with pool. The rabbits are always fun to watch and feed. However, my first stay was far mor better than this time. This time they missed out on few things and service was not what I expect from Taj. This was my second visit and stay with Taj. I like the locations and rooms with Sea View. Cafes are also nearby. They have a very good wellness unit with gym, sauna, steam, jacuzzi. The outside facade is also nice with pool. The rabbits are always fun to watch and feed. However, my first stay was far more better than this time. This time they missed out on few things and service was not what I expect from Taj.

What used to be one of Mumbai’s most reputed properties has sadly fallen to shocking lows. The service here is nothing short of appalling. Calls go unanswered, response times are painfully slow, and the overall food quality is just average at best. The reception staff are untrained, indifferent, and clueless about basic hospitality. The in-room dining service is careless and lacks professionalism. The duty manager, who should be accountable, is practically invisible — does not take calls, does not respond, and fails to show the slightest initiative to resolve issues. The only saving grace is the concierge team, who seem to be the only ones still upholding some standards of efficiency. Unfortunately, the rest of the hotel runs with a shockingly callous attitude, which is unacceptable for a property that carries the “Taj” name. It’s clear that poor management decisions and negligent hiring practices have dragged this once-glorious hotel into mediocrity. The legendary reputation of Taj Lands End has been squandered. Unless there is a complete overhaul in staff training and management accountability, this property will continue to disappoint.

Extremely Disappointing Experience at Taj Lands End What used to be one of Mumbai’s most reputed properties has sadly fallen to shocking lows. The service here is nothing short of appalling. Calls go unanswered, response times are painfully slow, and the overall food quality is just average at best. The reception staff are untrained, indifferent, and clueless about basic hospitality. The in-room dining service is careless and lacks professionalism. The duty manager, who should be accountable, is practically invisible — does not take calls, does not respond, and fails to show the slightest initiative to resolve issues. The only saving grace is the concierge team, who seem to be the only ones still upholding some standards of efficiency. Unfortunately, the rest of the hotel runs with a shockingly callous attitude, which is unacceptable for a property that carries the “Taj” name. It’s clear that poor management decisions and negligent hiring practices have dragged this once-glorious hotel into mediocrity. The legendary reputation of Taj Lands End has been squandered. Unless there is a complete overhaul in staff training and management accountability, this property will continue to disappoint.

“Excellent stay, great service and comfort! Good view and polite staff

It was a memorable experience. Very curtious staff, excellent food . Room was really spacious and big . We went as part of our wedding Anniversary and found as a God given gift .

The poolside and spa facilities provided a relaxing escape in the middle of the busy city, and the gym was well-equipped for a refreshing workout. What truly sets Taj Lands End apart is the service — every staff member went out of their way to make the stay memorable, adding thoughtful touches that showed true Taj hospitality. Overall, Taj Lands End is more than just a hotel — it’s a complete experience of comfort, luxury, and warmth. I would highly recommend it to anyone visiting Mumbai, whether for business or leisure.

Overall, Taj Lands End is more than just a hotel — it’s a complete experience of comfort, luxury, and warmth. I would highly recommend it to anyone visiting Mumbai, whether for business or leisure.

Good service Nice staff Good ambience

The room was top notch with all facilities and the butler staff was very prompt and nice.

5

We recently had the pleasure of staying at Taj Lands End in a Serene Room, and it was truly a wonderful experience. This was our first time staying at the hotel, although we have visited the location many times before. *Highlights:* - *Breathtaking Views*: The hotel offers stunning views that are hard to find elsewhere in Mumbai. The panoramic views of the Arabian Sea and the cityscape are truly mind-blowing. - *Excellent Amenities*: The hotel's swimming pool, kids' play area, and open spaces are all top-notch and well-maintained. - *Comfortable Rooms*: The rooms are spacious, well-appointed, and feature excellent amenities, including a bathtub and stunning views. - *Smooth Check-in/Check-out*: The check-in and check-out process was seamless and efficient. - *Delicious Food*: The hotel's culinary offerings are impressive, with a good spread of both vegetarian and non-vegetarian options. *Areas for Improvement:* - *Service*: While the service was generally excellent, there were instances where the staff seemed rude and cold. - *Room Upgrades*: The rooms could benefit from some upgrades to maintain the high standards of the Taj brand. We noticed some dust and stains in the room, which didn't quite live up to our expectations. *Overall Experience:* Despite some minor issues, our overall stay at Taj Lands End was excellent. The hotel's stunning views, excellent amenities, and comfortable rooms make it a great choice for anyone looking for a luxurious stay in Mumbai. With some attention to service and room maintenance, Taj Lands End can truly deliver an unforgettable experience.

Besheets were not clean .. bathrooms were not proper clean.. we asked for sealink view room.. but no reply were given by the team..

Best place to stay everything was best, the staff service was excellence thankyousomuchh!!

What a wonderful experience beautiful sea view from my Room, exceptional service, and luxurious comfort. The staff’s warmth, delicious food, and serene ambiance made my stay truly memorable.

Taj Lands End in Mumbai is received excellent praising its stunning property, delicious food, and prime location. Here's what they have to say: *Property:* - The hotel boasts opulent amenities, elegant ambiance, and scenic vistas of the Arabian Sea and Bandra-Worli Sea Link. - Rooms are spacious, comfortable, and well-maintained, with impressive views and design. *Food:* - The hotel's restaurants, such as Vista and Masala Bay, serve delicious food with excellent service - *Vista Restaurant*: Offers a great breakfast spread and excellent service. - *Masala Bay*: Serves amazing food with a lovely ambiance. *Location:* - The hotel is located in the heart of Bandra, with easy access to local attractions and business districts. - We have praised the hotel's central location, scenic views, and proximity to the airport. *Service:* - The hotel staff give us excellent service, attentiveness, and hospitality. *Overall Experience:* - We have reported an excellent stay, praising the hotel's luxurious amenities, delicious food, and exceptional service.

Fabulous property with a dream ocean and view of the Sea Link. Superb breakfast spread and world class service.

My recent stay at Taj Lands End was truly memorable, blending luxury and comfort with personalized touches throughout my visit. The freshly renovated room exuded modern elegance, was impeccably clean, and offered a spacious bathroom that made daily routines a pleasure. Waking up to the ecstatic view of the Arabian Sea from my window set the perfect tone each morning—especially as I indulged in the extensive breakfast buffet, where the variety and freshness of both local and international dishes truly stood out. The warm smiles and attentiveness of every staff member made a real difference, from the genuinely personalized welcome at check-in to the seamless service at the restaurant and lounge. Throughout my stay, the team was always on their toes, ensuring every need was met and making me feel like a valued guest rather than just a traveler passing through. Taj Lands End doesn’t just offer a place to stay—it creates the kind of experience that is both relaxing and uplifting, making it one of my top recommendations for anyone visiting Mumbai

Very nice property and excellent service.

I liked their service and catering room service

Pretty good good service