Stayed here in Sep ’25. The property is lavish, earthy yet modern, but service falls short.
1. Inconsistent service – no proactive info on the jetty ride (we had to ask last minute) and the rose-petal welcome was skipped.
2. Room – upgraded to a semi-private pool, but service felt stifling: repeated questions on allergies/preferences with no real customization.
3. Food – below average. No buffets, unclear prepaid meal policy, and a la carte meals were wrongly billed at checkout despite clarifications. Breakfast spread was poor, though taste/service were fine. Non-alcoholic drinks were laughable.
4. Spa & Room – spa was excellent, rooms bright and well-kept, amenities high-quality. Housekeeping was faultless, though coffee pods weren’t authentic Nespresso.
5. Cultural show – unacceptable. Performers were sloppy, visibly unprofessional, with props marked by phone numbers, constant chatter, and focus on tips rather than performance. Felt like a cheap add-on, not hotel quality.
6. Overall – property maintenance is great, but service feels hollow
Verdict: Worth a visit pre-season, but better alternatives exist.