the hospitality and service was beyond pathetic, we booked 4 rooms of pond villa, where the pond was visible from 2 rooms only and they held 10 rooms in the same category and charged us
they didn't even have cold water to serve and they charged us extras for ice and water , which is complimentary in every 5 Star hotel, the food was way too tasteless, altogether they have failed to manage the property , also the pond was very dirty and smelly has so many mosquitos , dengue mosquitos.
we were 8 people and one of us was diagnosed with dengue now , there were 7 lizards in our room and the staff was like , it's just lizards we can't do anything for it , all together it was a terrible experience, it's not worth 5 Star ,