I made a booking for "Spring Dale Resorts" on May 27–28 from MakeMyTrip as I liked the amenities promised by the resort. But most of the amenities were not available. We were facing the following issues in the resort: 1) The swimming pool was not operational, and it was half filled with dirty water. Even after complaining to the resort team, they didn't fix the issue. 2) The toilet's roof-top glass was broken, and we were unable to use the toilet when it was raining. 3) They asked for an extra charge for Campfire, which was not mentioned in the resort's description 4) The restaurant was closed for lunch without intimation. We had to arrange lunch ourselves from outside. [We didn't have a launch as it was raining outside.] 5) Breakfast was provided for free and consisted of bread and idly, which did not satisfy. 6) Overall, our entire trip plan was wasted . Also, I need a full refund for the booking made