Kamal Misty Woods Munnar has replied on Tue Feb 25 13:12:25 IST 2025
Dear Mahima Khatri,
Thank you for sharing your feedback. We appreciate your visit to Kamal Misty Woods Resorts, Munnar, and value your perspective.
We would like to clarify some aspects to provide a clearer picture for future guests. Our resort is located in a tranquil and scenic setting, slightly elevated from the main road, which enhances the natural beauty of the stay. While the approach road is approximately 50 meters with a 45-degree incline, guests with basic experience in hilly terrain driving can easily bring their vehicles to our designated parking area, which is conveniently situated near the reception.
For guests who prefer assistance, we offer experienced drivers to help maneuver vehicles, and we also have a dedicated jeep service to shuttle guests from the main road to the reception during check-in and check-out. Additionally, autorickshaws frequently access our parking area, even transporting goods like vegetables, which highlights that the road is navigable.
We encourage guests to check the photos uploaded on MakeMyTrip, where you can see multiple vehicles, including cars, parked comfortably in our parking space. This reflects that accessibility is not an issue for those familiar with hilly terrain driving.
As a boutique resort with only 9 rooms, we focus on delivering a personalized experience. Our team of 9 staff members, spread across housekeeping, front office, reservations, and F&B services, work in different shifts to ensure smooth operations, though not all are visible to guests at all times.
Regarding dining, we operate a multi-cuisine à la carte restaurant and maintain a freshly prepared meal policy. While we recommend pre-ordering to minimize wait times, our team is equipped to serve meals within 30 minutes, similar to standard hotel service. As a small property, buffet service is not feasible, but we ensure quality and freshness in every dish.
We regret that your experience did not fully meet your expectations, but we remain committed to enhancing our services. We appreciate your feedback and hope to welcome you again for a more satisfying stay.
Best Regards,
Binu KK
Sales Manager
Kamal Misty Woods Resorts, Munnar