The management at hotel zeppelin exhibits a significant lack of competence. The rooms, painted in a dark shade, are of poor quality. If your room faces the street, regardless of the floor, expect to hear all the noise from the road due to the single-pane windows. The air conditioning is notably louder than a diesel or petrol car. Additionally, the hotel imposes a $35 amenity fee, essentially a service fee, excluding taxes. During my 6-night stay, the total amenity fee, including taxes, amounted to $199. 50. At check-in, my card was charged $600, with $400. 50 later reversed, indicating a deduction for the amenity fee. However, a separate charge of $199. 50 was never reversed despite multiple attempts and incurring additional international roaming charges for calls to the unhelpful staff. This level of incompetence is unparalleled in my hotel experiences. For a more satisfactory stay, consider jw marriott across the street, where hospitality issues are less likely to arise. My stay at hotel zeppelin has been an overall disappointment.