ROOM 1

3 Adults , 2 ChildrenEdit

Adult (+12 yrs)

  • 1
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Children 2-12 yrs

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Done

Wyndham Grand Plaza Royale Hangzhou

No 555 Fengqi Road

23,689

13,145

Per Night for 1 room

Best price for your stay in Wyndham Grand Plaza Royale Hangzhou. 2X refund if our rate is not cheaper!

4.5

EXCELLENT

The Lowest Rate Guaranteed.

We don't just match the lower rate; we refund 2X the price difference. View T&C

Instant Booking Confirmation

Book now, pay at the hotel. Card will be charged as per applicable cancellation policy.

1 ROOM RECOMMENDED FOR YOU

ROOM 1

ROOM ONLY INCLUDED

Deluxe Room, 1 King Bed, Non Smoking

13,145

MMTIHM

Get Flat INR 2139 OFF!

23,689

13,145

Total price per night for 1 room

Non Refundable

Booking Policy

BOOK NOW

The 1-rupee Deal: A New Way to Book

Get 100% confirmed booking at just Re. 1. Balance amount will be auto-debited closer to the travel date.

About Wyndham Grand Plaza Royale Hangzhou

check-in 2 PM | check-out 12 PM

Property Location A stay at Wyndham Grand Plaza Royale Hangzhou places you in the heart of Hangzhou, within a 15-minute walk of West

Property Location
A stay at Wyndham Grand Plaza Royale Hangzhou places you in the heart of Hangzhou, within a 15-minute walk of West Lake and Former Residence of Sha Menghai. This 4.5-star hotel is 0.7 mi (1.1 km) from Broken Bridge and 0.7 mi (1.2 km) from Baochu Pagoda.

Rooms
Make yourself at home in one of the 293 air-conditioned rooms featuring refrigerators and minibars. Rooms have private balconies. Wired and wireless Internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Amenities
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room.

Dining
Grab a bite to eat at one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Hangzhou? This hotel has 7560 square feet (702 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Facilities offered in Wyndham Grand Plaza Royale Hangzhou :

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Select room

Choose a room with below filters and room types

  • Free Cancellation
  • Pay At Hotel

Deluxe Room, 1 King Bed, Non Smoking in Wyndham Grand Plaza Royale Hangzhou

Room Image

Room service (24 hours),Premium Bedding,Free toiletries,Blackout drapes/curtains,Free wired Internet...,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Cable TV service,Minibar,Desk,free wifi,Private bathroom,Bathrobes,Shower/tub combinationMore
Room Only 

35% OFF

Free Wireless Internet

Non Refundable

23,689

13,145

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Room Only Pay at Hotel

35% OFF

Free Wireless Internet

Non Refundable

Pay at Hotel

23,671

15,272

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Room Only 

10% OFF

Free Wireless Internet

Free Cancellation before 28-Sep-2018 11:00 PM IST

23,689

18,190

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-28 23:59:59 (destination time). Cancellations made after 2018-09-28 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 27 Sep, 2018.

INCLUSIONS

Free Wireless Internet

Room Only Pay at Hotel

10% OFF

Free Wireless Internet

Free Cancellation before 28-Sep-2018 11:00 PM IST

Pay at Hotel

23,671

21,135

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-28 23:59:59 (destination time). Cancellations made after 2018-09-28 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

2 more tariffs available

Deluxe Room, 2 Single Beds, Non Smoking in Wyndham Grand Plaza Royale Hangzhou

Room Image

Room service (24 hours),Premium Bedding,Free toiletries,Blackout drapes/curtains,Free wired Internet...,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Cable TV service,Minibar,Desk,free wifi,Private bathroom,Bathrobes,Shower/tub combinationMore
Room Only 

35% OFF

Free Wireless Internet

Non Refundable

23,689

13,145

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Room Only Pay at Hotel

35% OFF

Free Wireless Internet

Non Refundable

Pay at Hotel

23,671

15,272

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Room Only 

10% OFF

Free Wireless Internet

Free Cancellation before 28-Sep-2018 11:00 PM IST

23,689

18,190

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-28 23:59:59 (destination time). Cancellations made after 2018-09-28 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 27 Sep, 2018.

INCLUSIONS

Free Wireless Internet

Room Only Pay at Hotel

10% OFF

Free Wireless Internet

Free Cancellation before 28-Sep-2018 11:00 PM IST

Pay at Hotel

23,671

21,135

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-28 23:59:59 (destination time). Cancellations made after 2018-09-28 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

2 more tariffs available

Premier Room, 2 Single Beds, Non Smoking in Wyndham Grand Plaza Royale Hangzhou

Room Image

Room service (24 hours),Premium Bedding,Free toiletries,Blackout drapes/curtains,Free wired Internet...,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Cable TV service,Minibar,Desk,free wifi,Private bathroom,Bathrobes,Shower/tub combinationMore
Room Only 

25% OFF

Non Refundable

22,742

14,513

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

25% OFF

Non Refundable

Pay at Hotel

22,725

16,862

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Wireless Internet

Free Cancellation before 28-Sep-2018 11:00 PM IST

22,742

19,559

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-28 23:59:59 (destination time). Cancellations made after 2018-09-28 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 27 Sep, 2018.

INCLUSIONS

Free Wireless Internet

Room Only Pay at Hotel

Free Wireless Internet

Free Cancellation before 28-Sep-2018 11:00 PM IST

Pay at Hotel

22,725

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-28 23:59:59 (destination time). Cancellations made after 2018-09-28 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

2 more tariffs available

Premier Room, 1 King Bed, Non Smoking in Wyndham Grand Plaza Royale Hangzhou

Room Image

Room service (24 hours),Premium Bedding,Free toiletries,Blackout drapes/curtains,Free wired Internet...,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Cable TV service,Minibar,Desk,free wifi,Private bathroom,Bathrobes,Shower/tub combinationMore
Room Only 

33% OFF

Non Refundable

25,280

14,513

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

33% OFF

Non Refundable

Pay at Hotel

25,261

16,862

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

10% OFF

Free Wireless Internet

Free Cancellation before 28-Sep-2018 11:00 PM IST

25,280

19,559

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-28 23:59:59 (destination time). Cancellations made after 2018-09-28 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 27 Sep, 2018.

INCLUSIONS

Free Wireless Internet

Room Only Pay at Hotel

10% OFF

Free Wireless Internet

Free Cancellation before 28-Sep-2018 11:00 PM IST

Pay at Hotel

25,261

22,725

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-28 23:59:59 (destination time). Cancellations made after 2018-09-28 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

2 more tariffs available

Executive Room, 1 King Bed, Non Smoking (Royal) in Wyndham Grand Plaza Royale Hangzhou

Room Image

Room service (24 hours),Premium Bedding,Free toiletries,Blackout drapes/curtains,Free wired Internet...,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Cable TV service,Minibar,Desk,free wifi,Private bathroom,Bathrobes,Shower/tub combinationMore
Room Only 

Breakfast for 2 ,Free Wireless Internet

Free Cancellation before 30-Sep-2018 11:00 PM IST

26,439

22,738

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-30 23:59:59 (destination time). Cancellations made after 2018-09-30 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 29 Sep, 2018.

INCLUSIONS

Breakfast for 2

Free Wireless Internet

Room Only 

Free Wireless Internet ,Breakfast for 2

Non Refundable

26,439

22,738

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Breakfast for 2

Room Only Pay at Hotel

Free Wireless Internet ,Breakfast for 2

Non Refundable

Pay at Hotel

26,419

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Breakfast for 2

Room Only Pay at Hotel

Breakfast for 2 ,Free Wireless Internet

Free Cancellation before 30-Sep-2018 11:00 PM IST

Pay at Hotel

26,419

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-30 23:59:59 (destination time). Cancellations made after 2018-09-30 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Free Wireless Internet

2 more tariffs available

Premier Suite, 1 King Bed, Non Smoking in Wyndham Grand Plaza Royale Hangzhou

Room Image

Room service (24 hours),Premium Bedding,Free toiletries,Blackout drapes/curtains,Free wired Internet...,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Cable TV service,Minibar,Desk,free wifi,Private bathroom,Bathrobes,Shower/tub combinationMore
Room Only 

Free Wireless Internet

Free Cancellation before 30-Sep-2018 11:00 PM IST

37,015

31,833

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-30 23:59:59 (destination time). Cancellations made after 2018-09-30 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 29 Sep, 2018.

INCLUSIONS

Free Wireless Internet

Room Only Pay at Hotel

Free Wireless Internet

Free Cancellation before 30-Sep-2018 11:00 PM IST

Pay at Hotel

36,986

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-30 23:59:59 (destination time). Cancellations made after 2018-09-30 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Suite, 1 King Bed, Non Smoking in Wyndham Grand Plaza Royale Hangzhou

Room Image

Room service (24 hours),Premium Bedding,Free toiletries,Blackout drapes/curtains,Free wired Internet...,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Cable TV service,Minibar,Desk,free wifi,Private bathroom,Bathrobes,Shower/tub combinationMore
Room Only Pay at Hotel

Breakfast for 2 ,Free Wireless Internet

Free Cancellation before 30-Sep-2018 11:00 PM IST

Pay at Hotel

36,986

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-30 23:59:59 (destination time). Cancellations made after 2018-09-30 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Free Wireless Internet

Room Only 

Breakfast for 2 ,Free Wireless Internet

Free Cancellation before 30-Sep-2018 11:00 PM IST

37,015

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-30 23:59:59 (destination time). Cancellations made after 2018-09-30 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 29 Sep, 2018.

INCLUSIONS

Breakfast for 2

Free Wireless Internet

Executive Suite, 1 King Bed, Non Smoking in Wyndham Grand Plaza Royale Hangzhou

Room Image

Room service (24 hours),Premium Bedding,Free toiletries,Blackout drapes/curtains,Free wired Internet...,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Cable TV service,Minibar,Desk,free wifi,Private bathroom,Bathrobes,Shower/tub combinationMore
Room Only Pay at Hotel

Breakfast for 2 ,Free Wireless Internet

Non Refundable

Pay at Hotel

47,554

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Free Wireless Internet

Room Only Pay at Hotel

Breakfast for 2 ,Free Wireless Internet

Free Cancellation before 30-Sep-2018 11:00 PM IST

Pay at Hotel

47,554

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-30 23:59:59 (destination time). Cancellations made after 2018-09-30 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Free Wireless Internet

Room Only 

Breakfast for 2 ,Free Wireless Internet

Free Cancellation before 30-Sep-2018 11:00 PM IST

47,590

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-30 23:59:59 (destination time). Cancellations made after 2018-09-30 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 29 Sep, 2018.

INCLUSIONS

Breakfast for 2

Free Wireless Internet

Room Only 

Breakfast for 2 ,Free Wireless Internet

Non Refundable

47,590

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Free Wireless Internet

2 more tariffs available

Executive Suite, 1 King Bed, Non Smoking, Lake View in Wyndham Grand Plaza Royale Hangzhou

Room Image

Room service (24 hours),Premium Bedding,Free toiletries,Blackout drapes/curtains,Free wired Internet...,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Cable TV service,Minibar,Desk,free wifi,Private bathroom,Bathrobes,Shower/tub combinationMore
Room Only Pay at Hotel

Free Wireless Internet ,Breakfast for 2

Non Refundable

Pay at Hotel

84,540

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Breakfast for 2

Room Only Pay at Hotel

Free Wireless Internet ,Breakfast for 2

Free Cancellation before 30-Sep-2018 11:00 PM IST

Pay at Hotel

84,540

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-30 23:59:59 (destination time). Cancellations made after 2018-09-30 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Breakfast for 2

Room Only 

Free Wireless Internet ,Breakfast for 2

Free Cancellation before 30-Sep-2018 11:00 PM IST

84,604

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-30 23:59:59 (destination time). Cancellations made after 2018-09-30 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Breakfast for 2

Room Only 

Free Wireless Internet ,Breakfast for 2

Non Refundable

84,604

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Breakfast for 2

2 more tariffs available

4 more room type(s) available

Wyndham Grand Plaza Royale Hangzhou Hotel policies

Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 12 PM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 2 PM and the standard check-out time is 12 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

4.5986 Reviews

EXCELLENT 789 reviews

VERY GOOD 159 reviews

AVERAGE 30 reviews

POOR 4 reviews

TERRIBLE 4 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

Family Traveller

20 May 2018

Wonderful hotel with memorable....

This was the most memorable hotel that provide a good memory of a wonderful hotel guest services. The staff from the conceige to the guest service manager, all provided good detailed services. We arrived at the hotel around 1 pm, the check in was a breeze and even the hotel manager brought us to our room to ensure that we are comfortably settle in. After freshening up, we went down trying to take lunch. Not being oriented to the surrounding, the guest service manager, leonardo manili approach us to offer his service on where to have a cheap authentic hangzhou lunch. Instead of showing us the direction, he personally took us to us to the restuarant which is about 150 m away from the hotel. His introduction to the restuarant was superb and was authentic and reasonably priced. It was my first time encountered in my travel experience of such service from a hotel. And most of all, all the staff speak excellent english though chinese language is default.

Martin V

Business Traveller

19 May 2018

Best Hotel in Hangzhou

Have been staying here for many days. Breakfast is amazing, also the dinner buffet. Nice gym in the basement too. Located close to the westlake, walking distance. The team is always friendly and helpful! Thanks for the nice stay! Especially the guest service team!!! Martin

My_Flying_Carpet

Business Traveller

18 May 2018

Exceptional Experince

I spent in this lovely hotel 8 weeks. I consider the experience extremely excellent. The hotel has a wonderful location: steps away from the amazing west lake, walking distance to a mall and to the metro station. Many American food restaurants are in the neighborhood area. The scenery from the roof is incridible, the whole lake can be seen. The rooms are clean and spacious. The breakfast has wide choices of food, not limited to Chinese. But what makes this hotel special is the outstanding service staff : *Leonardo & Alessandro from Italy, both are gentle and professional. *Darya-showed up the last couple of weeks- smart,positive & optimistic. *Anita Arauja( from Peru ): kind, humble& warm-hearted person. Speakes several languages and used to welcome me in my native language. Last but not least : Bia Velez ( from Portugal ) : service-oriented & on spot trouble-resolver. Used to act as my advisor / consultant about Hangzhou. In summary, it was an exceptional experience !

Daniel P

Couples Traveller

14 May 2018

Beautiful hotel with fantastic....

This hotel is beautiful through out and the location is 2 minutes away from the lake. Our stay was actually in April 2016 and what really stood out for us from staying in a few hotels in China was the international guest relations team. The guest relation skills and knowledge of the area combined with fantastic language abilities enabled them to ensure the needs of their international guests was catered to and this made our experience very refreshing and has to be one of the best guest relation teams I have ever experienced, worldwide. As I said, this hotel is excellent throughout and I would stay there again.

Lorna W

Business Traveller

08 May 2018

Fantastic Hotel!

We had a lovely stay which was made extra special by the amazing staff. The level of customer service was superb! There was always someone on hand to help us with questions and to offer suggestions. A special mention for the lovely Lin and Leonardo but all the staff without exception were helpful, cheerful and kind and went over and above what we expected! We would not hesitate to recommend this hotel!!!

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