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3 Adults , 2 ChildrenEdit

Adult (+12 yrs)

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Children 2-12 yrs

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Sheraton Grand Hangzhou Wetland Park Resort

1 Westbrook Resort, Zijinggang Road, Hangzhou, 310030, China

8,991

Per Night for 1 room

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Sheraton Grand Hangzhou Wetland Park Resort photos (49)

40+

Sheraton Grand Hangzhou Wetland Park Resort

1 Westbrook Resort, Zijinggang Road, Hangzhou, 310030, China

  • professional photos (49)

4.5

EXCELLENT

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1 ROOM RECOMMENDED FOR YOU

ROOM 1

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Superior Room, 1 King Bed, Garden View

8,991

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8,991

Total price per night for 1 room

Free cancellation

till 02-Feb-2019 11:00 PM IST

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About Sheraton Grand Hangzhou Wetland Park Resort

check-in 3 PM | check-out 11 AM

Property Location Located in Hangzhou (Xihu), Sheraton Grand Hangzhou Wetland Park Resort is within the vicinity of Zhejiang Mus

Property Location
Located in Hangzhou (Xihu), Sheraton Grand Hangzhou Wetland Park Resort is within the vicinity of Zhejiang Museum of Natural History and Westlake Culture Plaza. This 5-star resort is within close proximity of Cai Shenmiao and Xixi Wetland Park.

Rooms
Make yourself at home in one of the 380 air-conditioned rooms featuring iPod docking stations and LCD televisions. Rooms have private balconies. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Partially open bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, an outdoor tennis court, and a 24-hour fitness center. Additional features at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
Enjoy a meal at one of the resort's dining establishments, which include 3 restaurants and a coffee shop/caf�. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include complimentary wired Internet access, a business center, and express check-in. Event facilities at this resort consist of a conference center and meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Facilities offered in Sheraton Grand Hangzhou Wetland Park Resort :

24-hour fitness facilities24-hour front deskATM/bankingAccessible bathroomAirport transportation - pickup (surcharge)Bar/lounge46+More Amenities

Hotel Facilities

24-hour fitness facilities24-hour front deskATM/bankingAccessible bathroomAirport transportation - pickup (surcharge)Bar/loungeBreakfast available (surcharge)Business centerChildren's clubChildren's club (free)Children's poolCoffee shop or caféCoffee/tea in common areasComputer stationConcierge servicesConference centerConference spaceDry cleaning/laundry serviceElevator/liftExpress check-inExpress check-outFree WiFiFree newspapers in lobbyFree self parkingFree wired InternetFull-service spaGardenGift shops or newsstandIn-room accessibilityIndoor poolLaundry facilitiesLuggage storageMeeting rooms - 10Number of floors - 5Number of restaurants - 3Outdoor tennis courtParking (limited spaces)Porter/bellhopSafe-deposit box at front deskSmoke-free propertySpa services on siteSpa treatment room(s)Television in common areasTotal number of rooms - 380Tours/ticket assistanceWedding services

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Superior Room, 1 King Bed, Garden View in Sheraton Grand Hangzhou Wetland Park Resort

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Room Only 

Free Cancellation before 02-Feb-2019 11:00 PM IST

8,991

Per Night

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Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Breakfast for 2

Free Cancellation before 02-Feb-2019 11:00 PM IST

9,621

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

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Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Superior Room, 2 Twin Beds in Sheraton Grand Hangzhou Wetland Park Resort

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Room Only 

Free Cancellation before 02-Feb-2019 11:00 PM IST

8,991

Per Night

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Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Breakfast for 2

Free Cancellation before 02-Feb-2019 11:00 PM IST

9,621

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

Applied INTL_CBCARD Get cashback to all credit and debit cards within next 72 hours, T&Cs apply

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Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Superior Twin Room, Guest room, 2 Twin/Single Bed(s) in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only Pay at Hotel

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

9,009

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

4% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

10,061

9,640

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Superior King Room, Guest room, 1 King, Garden view in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only Pay at Hotel

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

9,009

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

4% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

10,061

9,640

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Deluxe Room, 2 Twin Beds in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only 

Free Cancellation before 02-Feb-2019 11:00 PM IST

10,567

Per Night

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Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Breakfast for 2

Free Cancellation before 02-Feb-2019 11:00 PM IST

11,197

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

Applied INTL_CBCARD Get cashback to all credit and debit cards within next 72 hours, T&Cs apply

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Deluxe Room, 1 King Bed in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only 

Free Cancellation before 02-Feb-2019 11:00 PM IST

10,567

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

Applied INTL_CBCARD Get cashback to all credit and debit cards within next 72 hours, T&Cs apply

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Breakfast for 2

Free Cancellation before 02-Feb-2019 11:00 PM IST

11,197

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

Applied INTL_CBCARD Get cashback to all credit and debit cards within next 72 hours, T&Cs apply

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast for 2

Deluxe Twin Room, Guest room, 2 Twin/Single Bed(s) in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only Pay at Hotel

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

10,587

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Deluxe King Room, Guest room, 1 King in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only Pay at Hotel

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

10,587

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

8% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

12,692

11,640

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Kids Joy King Room in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only 

Free Cancellation before 02-Feb-2019 11:00 PM IST

12,142

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

Applied INTL_CBCARD Get cashback to all credit and debit cards within next 72 hours, T&Cs apply

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Kids Joy Twin Room in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only 

Free Cancellation before 02-Feb-2019 11:00 PM IST

12,142

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

Applied INTL_CBCARD Get cashback to all credit and debit cards within next 72 hours, T&Cs apply

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Twin Guest Room in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only Pay at Hotel

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

12,166

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

King Guest Room with Balcony in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only Pay at Hotel

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

12,166

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Club Room, 2 Twin Beds in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only 

Free Cancellation before 02-Feb-2019 11:00 PM IST

14,243

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Feb, 2019.

INCLUSIONS

Club Room, 1 King Bed in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only 

Free Cancellation before 02-Feb-2019 11:00 PM IST

14,243

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Feb, 2019.

INCLUSIONS

Club King Room, Concierge level, Guest room, 1 King in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only Pay at Hotel

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

14,271

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Club Twin Room, Concierge level, Guest room in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only Pay at Hotel

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

14,271

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Family Suite, Business Lounge Access in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only 

Free Cancellation before 02-Feb-2019 11:00 PM IST

21,596

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Feb, 2019.

INCLUSIONS

Family Suite, Concierge lounge access, Suite in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only Pay at Hotel

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

21,638

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Club Suite, 1 King Bed, Non Smoking, Business Lounge Access in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only 

Free Cancellation before 02-Feb-2019 11:00 PM IST

22,121

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Feb, 2019.

INCLUSIONS

Club Suite, Concierge lounge access, Suite, 1 King in Sheraton Grand Hangzhou Wetland Park Resort

Room Image

Room Only Pay at Hotel

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

22,164

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

15 more room type(s) available

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Sheraton Grand Hangzhou Wetland Park Resort Hotel policies

Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 11 AM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 3 PM and the standard check-out time is 11 AM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

4.5599 Reviews

EXCELLENT 440 reviews

VERY GOOD 110 reviews

AVERAGE 25 reviews

POOR 10 reviews

TERRIBLE 14 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

Willie Wai-Lup L

Business Traveller

15 Apr 2018

Good service by concierge staf....

I booked this hotel as it is near to most of my meetings. However, when I arrived, I realised it is more of a resort than a hotel. I have difficulty booking taxis even if I tried booking the night before. Rye Jin, a member of the concierge staff, apologised (which was totally not his fault) and he offered to use the app on his phone to help get a taxi. I understand the bill will be charged to him and I will pay him back after that. Unfortunately, I can’t download the app as it requires a local number that I don’t have. His trust in a staying guest that he met just 10 mins ago and his going all out to help customers made the stay much more pleasant. Kudos to Mr Rye Jin and the concierge team!

22_L_C

Solo travel Traveller

09 Apr 2018

Room 4126

Before I start this review, I'll add that 2 managers have met me in person to apologise for the problems during my stay and they came across as genuine and sincere, shame they are let down by less skilled colleagues. It's fair to warn other guests that this 300+ room property is 5 floors high. I'm an SPG platinum member who was assigned a room the furthest away from the lift (200 steps, I counted them). The balcony light did not work. The 5th floor is a smoking floor and this continues in the club lounge balcony, staff are still being trained, but some just seem to lack common sense. Same food 2 nights in a row, empty supplies (e.g wine, ice) not refilled, serving sealed beer bottles to guests without a bottle opener. There is a military airbase nearby, when the PLA air force do training exercises you will definitely hear it. It's walking distance to the wetland park and guests can get RMB20 off the entrance fee.

Teresa R

Family Traveller

27 Mar 2018

Fantastic stay

Fantastic stay I have just returned from a fantastic stay with my 83-year-old mother. From the moment we checked in Jack on reception went out of his way to make sure that everything was perfect. His friendly disposition along with professionalism and his knowledge of the English language was excellent. The other person that went out of their way to make sure everything was perfect was one of the waitresses called Nancy every morning she looked out for us and to make sure that we had everything we needed, once again her use of the English language was particularly good and very helpful she always had a smile no matter how tired she was, during our whole stay she did not have a day off and yet went out of her way to make sure our visit was wonderful!!! Next time we return we will stay in this hotel again. There was only one area of concern that the food could sometimes be hotter but the selection was wonderful particularly for western people, the location of this hotel is excellent for xixi wetlands. We had a wonderful bedroom with a balcony which we used on many occasions particularly as it was not overlooked. The concierge was also very helpful in booking tickets for the expressions show. We also loved the spa and pool area. Altogether it was a fantastic stay.

S. Z

Solo travel Traveller

26 Mar 2018

Easy 2 Find, Easy 2 Forget,

Imagine you arrive here, on a wetlands oasis.. in the middle of Metro 7+ Million People. It's quiet, walk abouts are inviting, art work in the walls and lawn. Peddle a bike, visit a local cafe, ride a canal boat. No trouble to arrive 1hr from airport, Sun patio in lounge area or at your room.. Easy to forget details and loose stress here. If you need help - visit sauna, hot tub or massage booth. If you complain when leaving here, you just didn't stay long enough. Yes the tub placement was awkward, yes the breakfast buffet was busy.. But the Asian Restaueant and Roomservice more than makes up for their share. Doesn't matter cause I couldn't hear those damn noisy buses and truck horns. Internet and VOD was excellent. Even Pumpkin Salad and Pierrie from Lobby Shop was Excellent. I will return here, with mosquito spray.. I am Coming Back.

matchamisu

Solo travel Traveller

26 Mar 2018

Beautiful Hotel and Top Notche....

This is a great hotel to stay at for pleasure or for business. A lot of the people who are here for Alibaba conferences stay here since its not too far. And it is walking distance to Xixi park if you want a tour (discount tic at hotel). Hangzhou traffic can be bad so it's better to stay close to the places you want to be at. The rooms are great and quiet with a porch for each room. There is also a gym and in house sauna. The most impressive thing would be the service of the hotel. I have definitely called concierge many times to ask for amenities and help as a foreigner because I had a short packing time. They were always very friendly and always did their best to help. The service here was better than the service I got at a 5 star hotel in Shanghai. Staff is very well trained and hospitality is top notched. Cannot ask for any better. Also had a minor incident where I left my luggage on the cab when I got off at the train station as I was leaving. I gathered myself to call the hotel to ask them to contact the driver since they had called it. And while I did miss my train, I was more than thankful to get my luggage back. Please send my thanks to the staff at concierge who was helping me! Thanks to him, I got my items back :)

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