Check in/out Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 527 reviews
VERY GOOD 133 reviews
AVERAGE 24 reviews
POOR 11 reviews
TERRIBLE 2 reviews
18 May 2018
Great property - excellent bre....
Early check-in accommodated with no problem, polite and attentive staff. Room in pristine condition, and elevators always quick. Executive lounge well-appointed with fantastic views over the lake, generous evening warm options and drinks. Lounge also has plenty of working areas (including an adjoining meeting room) and is open until midnight. Breakfast taken in the ground floor restaurant - of both a high quality, and impressive variety (far greater than lounge offering). Will definitely return!
03 Jun 2018
Room quite dated and not 5 sta....
We stayed here for a weekend and found this hotel to be quite dated. Although this hotel caters to the business travellers, i found that it is just average and not on par with the JW Marriot brand. Infact, the quality of the room here is like many Courtyard at Marriot hotels in other countries, which to me are in the category of 4 stars.
One incident that really perplexed me was the honesty of the front desk staff. We paid our room in cash upon checkout, and the staff used the notes counting machine to count our payment. However, the staff miscounted or deliberately counted less by RMB100, and demanded the extras. Without even checking or verifying, the staff demanded the extras but I insist on the actual payment as I was very sure of the amount that I paid. Upon this insistence, the staff found the extra RMB100 in the counting machine and he claimed that it got stuck there. My argument is, how could a counting machine go wrong?? We never got a proper apology from the staff and he went on to us check out.
For future travelers to Hangzhou, please be aware of such tricks, as our experience taught us to be vigilant when it comes to dealing with cash, even in 5 star hotels.
23 May 2018
Stayed at the hotel in Feb this year. Check-in was quick, but they do check very carefully on ID and scan your passport. I have a room facing the West lake, but not at the very top level thus the view was blocked by the the neighboring building. The view from the lounge was awesome.
The hotel offers a buffet in the first floor which has a ton of food to choose from. The breakfast choice in the lounge was decent with many choices, better than evening choices which are limited.
During the day, it was nice to have a cup of green tea in the lounge during the day and enjoy the view.
18 May 2018
High quality brand did not dis....
The JW Marriott in Hangzhou is in a good location for shopping and restaurants, a bit far from West Lake. The other luxury option we had was the Shangri La, which is very near the lake and always a nice experience also. Taxi and Didi service not an issue from the JW, so can get around fine, although traffic so heavy on weekend that walking may have been faster! The service is very nice, with English-speaking staff and recognition of Elite membership, appropriate upgrades, etc., with the exception of not getting a lake-view room. This was mitigated by the fantastic view from the Executive Lounge, always a relaxing place to unwind and cool off, although I was very surprised to see it so crowded and with so many families....rather not a typical executive lounge experience really, more like hotel lobby restaurant, probably because it was weekend and many families on holiday.
30 May 2018
Only stayed for one night in this hotel but had a lovely room which was quite luxurious and very comfortable. It even had a good selection of English speaking TV channels which is unusual in China! We had to get a taxi to West Lake as it is not near enough to walk but it was in a nice area nonetheless.