The stay was wonderful and only marred by the reservations team who initially would not honor our booking made through Hotel Travel as we were on a delayed flight and missed the first of a 2-night booking. When we phoned to ensure we still had a room on the 2nd night, we were told that our booking was cancelled and that we will have to buy a room at rack price for the night we had already paid for. The reservation desk clerk was initially refusing but after a heated exchange agreed to consult her colleagues and finally confirmed that we will be able to check in for the 2nd night. The rest of the stay was most enjoyable and I will recommend the Grand Hyatt again, just don't miss your check in day.
Reviewed 92 months ago
Room seems to be smaller than expected.
Reviewed 95 months ago
service was good. however, the coffee lounge was disappointing. we had coffee and finished a meeting at the lobby lounge. subsequently we move to another table at the same lounge but opposite side of the lobby to wait for the next meeting. We were not allowed to sit at the coffee lounge without ordering. did not use other facilities
Reviewed 96 months ago
I have stayed at the Grand Hyatt previous trips, but this time, booked through this web-site is, by far, the best hotel experience.