The property enjoys a prime location in Chinnakanal, providing stunning valley views and a peaceful atmosphere, perfect for avoiding Munnar's crowds. While the hospitality and staff are generally polite and helpful, there are consistent complaints about poor maintenance, room cleanliness, and food quality. Guests recommend opting for the valley view rooms for the best experience, but some amenities, like hot water and basic toiletries, seem to be lacking. Overall, it’s a nice getaway if you prioritize the scenery.