The property is centrally located in Munnar, making it convenient for exploring nearby attractions. Guests appreciated the clean, spacious rooms and the good breakfast spread. However, multiple reviews pointed out issues with staff behavior, specifically rudeness and lack of cooperation. Some rooms reportedly had unpleasant odors, and parking space was limited, adding to the concerns. Despite these drawbacks, the property boasts decent food options and is noted for quick room service and a cooperative attitude from some staff members.