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I stayed at Fortune Retreats during my Ooty trip, and overall, it was a very pleasant experience. The location is scenic, peaceful, and well-suited for a family stay. The rooms were spacious, clean, and comfortable, and the view from the property added to the charm of the trip. The hospitality was decent, and the property had a relaxing vibe which made the stay enjoyable.
However, one major disappointment was during our early morning checkout at 5:00 AM. There was no electricity, and when we called the reception, they assured us it would be restored within 10 minutes. Even after waiting for more than half an hour, there was still no power. Since we had clearly informed them of our early checkout, they could have at least turned on the backup lights. Instead, it felt like they ignored our situation to save on the electricity bill, which is highly unacceptable considering the premium charges for staying here.
Overall, it’s a beautiful place worth staying, but the management needs to be more responsible and transparent in handling such situations.