Sinclairs Retreat Ooty

Sinclairs Retreat Ooty

Dear Sir, We sincerely regret to hear about your unpleasant experience and appreciate your detailed feedback. While we’re glad that you found our staff courteous, the scenic views enjoyable, and the hot water consistent, we apologize for the issues with room size, dampness, cleanliness, bathroom, and limited food options. Your concerns regarding the access road and overcrowding have also been noted. Please be assured that your feedback will be reviewed carefully to improve our facilities and services. We regret that we did not meet your expectations and hope to have the opportunity to provide a better experience in the future. Should you plan another trip to our other hotels and resorts at Burdwan, Dooars, Darjeeling, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur please don’t hesitate to reach out— it’s always a pleasure to have you! We invite you to visit Sinclairs Palace Retreat Udaipur, the latest addition to the Sinclairs portfolio, offering guests a peaceful escape just outside the bustling city of Udaipur.

Sinclairs Retreat Ooty

Dear Ma'am, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our beautiful property, amazing food, and serene location. It’s great to know that the ambience, buffet variety, and our staff’s service made your stay special. We’re also happy that the additional facilities like sightseeing and driver services added to your experience. We look forward to welcoming you back for another excellent stay! Should you plan another trip to our other hotels and resorts at Burdwan, Darjeeling, Dooars, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— it’s always a pleasure to have you! We invite you to visit Sinclairs Palace Retreat Udaipur, the latest addition to the Sinclairs portfolio, offering guests a peaceful escape just outside the bustling city of Udaipur.

Sinclairs Retreat Ooty

Dear Ma'am, Thanks for sharing your feedback! We’re glad you enjoyed the excellent view, clean and hygienic rooms, and the warm and polite service from our staff. We also appreciate your suggestion regarding the food menu and will take it into consideration as we continue to improve. We look forward to welcoming you back for another pleasant stay with us! Should you plan another trip to our other hotels and resorts at Burdwan, Darjeeling, Dooars, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— it’s always a pleasure to have you! We invite you to visit Sinclairs Palace Retreat Udaipur, the latest addition to the Sinclairs portfolio, offering guests a peaceful escape just outside the bustling city of Udaipur.

Sinclairs Retreat Ooty

Dear Sir, Thank you for your wonderful feedback! We’re glad you had an excellent stay and enjoyed the hospitality, food, and service at our property in Ooty. We truly appreciate your special shout-out to Naveen, Sumanto, and Pinkar – they’ll be happy to know their efforts made your experience delightful. We also value your suggestions regarding renovations and will continue working on enhancing the property. It’s heartening to know that our team’s care and attention made your stay memorable. We look forward to welcoming you back soon for another enjoyable experience! Should you plan another trip to our other hotels and resorts at Burdwan, Darjeeling, Dooars, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— it’s always a pleasure to have you! We invite you to visit Sinclairs Palace Retreat Udaipur, the latest addition to the Sinclairs portfolio, offering guests a peaceful escape just outside the bustling city of Udaipur.

Sinclairs Retreat Ooty

We’re truly disappointed to hear about your disappointing experience at our Ooty property. Please accept our sincere apologies for the inconvenience you faced with the amenities, service, food, and other facilities. This is certainly not the standard we strive to maintain, and your feedback is extremely valuable for us to improve. We regret that your expectations were not met and assure you that the concerns highlighted regarding service, menu availability, facilities, and communication will be addressed with our team on priority. Guest comfort and satisfaction are our top priorities, and we will take corrective measures to ensure such issues do not recur. Thank you for sharing your honest review — we deeply value it and hope you will give us another chance in the future to provide you with the true Sinclairs hospitality experience. Should you plan another trip to our other hotels and resorts at Burdwan, Dooars, Darjeeling, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— it’s always a pleasure to have you! We invite you to visit Sinclairs Palace Retreat Udaipur, the latest addition to the Sinclairs portfolio, offering guests a peaceful esc

Sinclairs Retreat Ooty

Dear Sir, Thank you for sharing your feedback! We’re glad to know you liked the great location, nice rooms, and overall experience at our property. We truly value your input regarding the dinner options and will work on improving the availability and variety of items. Your appreciation motivates us, and we hope to welcome you again for an even better experience. Should you plan another trip to our other hotels and resorts at Burdwan, Dooars, Darjeeling, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— it’s always a pleasure to have you! We invite you to visit Sinclairs Palace Retreat Udaipur, the latest addition to the Sinclairs portfolio, offering guests a peaceful escape just outside the bustling city of Udaipur.

Sinclairs Retreat Ooty

Dear Sir, Thank you for your kind words! We’re delighted to know you had a nice stay at Sinclairs Retreat Ooty and enjoyed our hospitality. It’s always a pleasure to hear that our guests had a great experience. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay! Should you plan another trip to our other hotels/resorts at Burdwan, Darjeeling, Dooars, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— it’s always a pleasure to have you!

Sinclairs Retreat Ooty

Dear Sir, Thank you for your feedback! We're glad to know you had a good stay and enjoyed the food and scenic surroundings. While the location is a bit tucked away, we're happy to hear you found it easy to reach. We hope to welcome you back for another pleasant stay soon! Should you plan another trip to our other hotels/resorts at Burdwan, Darjeeling, Dooars, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out to us— it’s always a pleasure to have you!

Sinclairs Retreat Ooty has replied on Wed Jul 09 11:01:26 IST 2025

Dear Sir, Thank you for sharing your detailed feedback. We’re sorry to hear that your experience did not meet your expectations. While we’re glad you appreciated the hilltop location, we regret that the room size, furniture, and amenities fell short of your expectations. Your comments regarding the breakfast quality and overall value are also noted. We understand your concerns about the pricing and facilities, and we will certainly review them carefully. Your feedback about room amenities like the hair dryer will also be addressed. We truly value your input, as it helps us improve and enhance the guest experience. We hope to have the chance to serve you better in the future.

Sinclairs Retreat Ooty

Dear Ma'am, Thank you for sharing your feedback. We are pleased to know that you appreciated our location. We have noted your comments regarding the food and facilities. Your feedback is very important to us, and we will certainly review these areas to see how we can enhance the overall guest experience and ensure greater value for money. We hope to have the opportunity to welcome you again and provide you with an improved experience in the future. Should you plan another trip to our other hotels/resorts at Burdwan, Dooars, Darjeeling, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— we’d love to host you always!

Sinclairs Retreat Ooty

Dear Sir, Thank you for sharing your feedback. We're glad to hear you enjoyed the property, its amenities, and the convenient location. We also appreciate your honest comments about the food. We’re disappointed to hear that the à la carte menu didn’t meet your expectations and have shared your feedback with our culinary team for review and improvement. Your input helps us enhance the guest experience, and we hope to have the opportunity to serve you again with an even better dining experience next time. Should you plan another trip to our other hotels/resorts at Burdwan, Dooars, Darjeeling, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— we’d love to host you always!

Sinclairs Retreat Ooty

Dear Ma'am, Thank you for taking the time to share your detailed feedback. We’re truly disappointed to hear that your stay did not meet expectations. Your comments regarding the infrastructure, cleanliness, and food have been taken very seriously. Please accept our sincere apologies for the inconvenience caused to you and your family. We do appreciate your kind words for our staff’s cordial and cooperative nature—it’s encouraging amidst the concerns you’ve raised. Your suggestions regarding the upkeep of bathrooms, common areas, and kitchen services are well-noted, and we assure you that immediate steps will be taken to address these areas. Thank you once again for your honest input—it helps us improve and serve our guests better in the future. Should you plan another trip to our other hotels/resorts at Burdwan, Dooars, Darjeeling, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— it’s always a pleasure to have you!

Sinclairs Retreat Ooty

Dear Sir, Thank you so much for your lovely feedback! We’re thrilled to hear that you had such a happy and satisfying experience with us at Sinclairs Retreat Ooty. It’s wonderful to know that you enjoyed the food, appreciated the warm behaviour of our staff, and found the children's play facilities to be enjoyable. Your kind words truly mean a lot to us, and we’re so glad our efforts helped create a memorable stay for you. We hope to welcome you back soon to our little "heaven of art" for another joyful visit! Should you plan another trip to our other hotels/resorts at Burdwan, Darjeeling, Dooars, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— we’d love to host you always!

Sinclairs Retreat Ooty

Dear Sir, Thank you for taking the time to share your feedback. We're glad to know you appreciated the location, but we’re truly sorry to hear that several aspects of your stay did not meet expectations. We sincerely apologize for the cleanliness issues in the bathroom and the lack of accessories provided — this is certainly not the standard we strive for. Your comments regarding breakfast quality and the inconvenience with the laundry service are also noted with concern. We understand your disappointment and will address these issues with the respective teams to ensure improvements are made. Your feedback is important to us, and we appreciate you bringing these matters to our attention. We hope you'll consider giving us another opportunity to offer you a more comfortable and satisfying stay in the future. Should you plan another trip to our other hotels/resorts at Burdwan, Dooars, Darjeeling, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— we assure you a better experience on your next visit!

Sinclairs Retreat Ooty

Dear Sir, Thank you for sharing your feedback. We're truly disappointed to hear that your experience did not meet expectations, aside from the location and view. We strive to provide a comfortable and enjoyable stay for all our guests, and it’s clear we fell short during your visit. We sincerely apologize for the limited food options and the lack of flavour you experienced. Your comments have been shared with our kitchen team to help improve the quality and variety of our menu. Additionally, we regret that our staff's responsiveness was not up to standard. This is not the level of service we aim to deliver, and we are addressing this internally to ensure better guest support moving forward. We value your input and hope you'll consider giving us another chance to offer you a far better experience in the future. Should you plan another trip to our other hotels/resorts at Burdwan, Dooars, Darjeeling, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— we assure you a better experience on your next visit!

Sinclairs Retreat Ooty

Dear Sir, Thank you for choosing to stay with us at Sinclairs Retreat Ooty! We are delighted to hear that you had an excellent stay with us. We look forward to welcoming you back on your next visit! Should you plan another trip to our other hotels/resorts at Burdwan, Dooars, Darjeeling, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— we’d love to host you always!

Sinclairs Retreat Ooty

Dear Ma'am, Thank you for your review! If there’s anything we can do to make your next visit even better, please feel free to reach out to us. Hope to see you again soon!

Sinclairs Retreat Ooty

Dear Sir, Thank you for sharing your feedback. We’re truly disappointed to hear that you did not find our location to your liking. As a valued guest your feedback is important to us, and we have noted your input and shall improvise it. See you again soon! Should you plan another trip to our other hotels/resorts located at Burdwan, Darjeeling, Dooars, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— we would love to host you again on a much-improved stay.

Sinclairs Retreat Ooty

Dear Sir, Thank you for sharing your feedback. We’re truly disappointed to hear that you did not find our location to your liking. As a valued guest your feedback is important to us, and we have noted your input and shall improvise it. See you again soon! Should you plan another trip to our other hotels/resorts located at Burdwan, Darjeeling, Dooars, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— we would love to host you again on a much-improved stay.