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Central Munnar, Munnar | 5 minutes walk to Munnar Hill Station
173 Ratings, 67 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property boasts a fantastic location, right in the heart of Munnar, offering stunning mountain views and easy access to local eateries. Guests appreciate the clean and spacious rooms, and the breakfast, while limited, is generally tasty. The staff is friendly and helpful, enhancing the stay. Ideal for nature lovers, it combines privacy with a calm atmosphere, making it a charming getaway. The overall vibe reflects good value for money, perfect for exploring Munnar.
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Excellent Stay
5
Room: Premium Room|Deluxe Room
Carmel top Resort has replied on Thu Sep 18 16:22:35 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had an excellent stay at Carmel Top Resort. Hope to welcome you back soon!
Relaxing experience
It was a pleasant stay with a beautiful view. Mind relaxing stay.And ots located in a city center all the shops are nearby
Room: Superior Room
Carmel top Resort has replied on Thu Sep 11 12:53:20 IST 2025
Dear Guest, Thank you for your lovely feedback! We're happy to hear you had a relaxing and pleasant stay with us. Glad you enjoyed the view and the convenient location. Hope to welcome you again soon! Best Regards, Team Carmel Top Resort
Excellent Stay
Carmel Top Resort was an awesome experience. The location was perfect and the View from the room was awesome Looking back at having the experience again
Room: Superior Room
Carmel top Resort has replied on Thu Sep 11 13:00:35 IST 2025
Dear Guest, Thank you for the wonderful feedback! We're thrilled to hear you had an excellent stay and loved the location and view. We’d be happy to welcome you back for another great experience! Best Regards, Team Carmel Top Resort
Good Stay
amenities and service were good . but one thing I would like to mention is about the location. location is fine but reaching to the location is very scary as it's on hill top and the road to there is pathetic as blocks are coming out of the road and it's very risky to drive ur car . please make sure to fix that as it can damage ur car very badly
Room: Deluxe Room
Carmel top Resort has replied on Thu Sep 11 13:12:30 IST 2025
Dear Guest, Thank you for your valuable feedback. We're glad you liked the amenities and service. We understand your concern about the road condition and truly apologize for the inconvenience. Your comments have been noted, and we will take this up seriously with the concerned team to ensure improvements. Best Regards, Team Carmel Top Resort.
Bad Experience
The location was good with great views, but rooms had bugs inside them, hot water didn’t come out the sink. After 9pm, no one responded to calls, called the reception as well as the number many times, with no response. The hotel was dark with flickering lights and no dinner or lunch facility.
Room: Premium Room
Carmel top Resort has replied on Thu Sep 11 13:14:13 IST 2025
Dear Guest, We’re very sorry to hear about your experience and sincerely apologize for the issues you faced with the room, hot water, and lack of response. Your feedback is important to us, and we will address these concerns immediately to improve our services. Thank you for bringing this to our attention. Best Regards, Team Carmel Top Resort
review
Property location was good, food average and service and amenities are very poor.Amenities and servixe is very poor
Room: Deluxe Room
Carmel top Resort has replied on Thu Sep 11 13:15:30 IST 2025
Dear Guest, Thank you for your feedback. We’re glad you liked the location but sorry to hear that the food, service, and amenities did not meet your expectations. We appreciate your comments and will work on improving these areas. Best Regards, Team Carmel Top Resort
tay at carmel Top Resort
located at the heart of Munnar Town. Room and bathroom were cleaned and spacious. The resort itself has no restaurant but all restaurants are within 500 meters reach. Outside food is allowed as we ordered food from swiggy by sitting in the room due to monsoon season. The resort has a big non-shaded car parking area but it is outside of the resort. All rooms have good hill view specially tea plantation view. Overall it was a nice and pleasant stay.
Room: Deluxe Room
Carmel top Resort has replied on Thu Sep 11 13:22:01 IST 2025
Dear Guest, Thank you for your detailed review! We're glad you enjoyed the spacious, clean rooms and beautiful hill views. It's great to know our location in the heart of Munnar was convenient, and that you had a pleasant stay despite the monsoon. We appreciate your feedback and hope to welcome you back soon! Best Regards, Team Carmel Top Resort
Average Stay
room are good. but service nil. no food. toomuch parking ramp. no wallet parking. breakfast average. only rooms are goo room are good. but service nil. no food. toomuch parking ramp. no wallet parking. breakfast average. only rooms are good
Room: Premium Room|Deluxe Room
Carmel top Resort has replied on Wed Aug 20 11:18:43 IST 2025
Dear Guest, Thank you for sharing your feedback. We're glad you liked the rooms at Carmel Top Resort. We’re sorry to hear about the issues you faced and will work on improving our services. Your comments are valuable to us.
Excellent Stay
location: most serene. mountain views and city views. beautiful in rainy season. food: no food provided by the hotel. but Swiggy zomato allowed. amenities and services: excellent support staff. near location to awesome restraunts.
Room: Deluxe Room
Carmel top Resort has replied on Wed Aug 20 11:22:10 IST 2025
Dear Guest, Thank you for your wonderful review! We're happy you enjoyed the serene location, stunning views, and our supportive staff. Glad you found nearby restaurant options and could use Swiggy/Zomato for food. Looking forward to welcoming you again at Carmel Top Resort!
good view in corner roo
view through the window was amazing.,if balcony is there it will be perfect... overall good experience in centre of the city hotel has almost no guest...
Room: Superior Room
Carmel top Resort has replied on Wed Aug 20 11:24:31 IST 2025
Dear Guest, Thank you for your feedback! We're happy you enjoyed the amazing corner room view. We appreciate your suggestion about a balcony and will keep it in mind. Hope to welcome you again soon at Carmel Top Resort!
Carmel top resort
Excellent property at the heart of Munnar.Spacious rooms with all amenities.Only negative to say is the steep path leading to resort from the main road.Only experienced drivers can drop your car on top.Separate Parking is available.Care taker is very friendly and available at any time. Overall nice and peaceful stay at this place.Recommend to everyone.
Room: Deluxe Room
Carmel top Resort has replied on Mon Aug 11 14:56:01 IST 2025
Dear Guest, Thank you for your wonderful review! We're happy you enjoyed the stay, rooms, and our caretaker’s support. Noted your feedback about the steep path. Glad you had a peaceful experience at Carmel Top Resort. Hope to see you again!
Good Stay
First of all thanks to MakeMyTrip team & the stay at the hotel was very good with good atmosphere, views from hotel from top and it's in the centre of the Munnar city easy access to take directions, thank you
Room: Deluxe Room
Carmel top Resort has replied on Mon Aug 11 14:59:13 IST 2025
Dear Guest, Thank you for your kind words! We're glad you enjoyed your stay, the beautiful views, and the convenient location. Happy to hear everything went well. Hope to welcome you again soon!
best hotel in Munnar
No Room with Mountain View but described as Mountain View other amenities were great near ksrtc Munnar bus stop and food was really good
Room: Deluxe Room
Carmel top Resort
Dear Guest, Thank you for your feedback! We're happy you liked the location, amenities, and food. Sorry about the mountain view not meeting expectations — we’ll work on improving the accuracy of our listings. Hope to host you again!
Average Stay
I booked premium room but the person on reception offered me delux room saying that this is what I booked. Due to some technical issues image of the room was not available that time and I had to pay extra. Though room was nice but service was pathetic. left disappointed
Room: Premium Room
Carmel top Resort has replied on Mon Aug 11 15:01:47 IST 2025
Dear Guest, Thank you for sharing your feedback. We’re sorry to hear about the confusion with your booking and the inconvenience caused. Your concerns about the service are noted and will be addressed with the team. We truly regret that your experience didn’t meet expectations.
beautiful resor
first of all thanks for make my trip.....we found a best resort on here...and thanks for the staff of the resort...they were so humble...we found the room too good and most beautiful was the view frim the room we loved it. ...i prefer to all
Room: Deluxe Room
Carmel top Resort has replied on Mon Jul 14 11:57:20 IST 2025
Dear Guest, Thank you so much for your kind words! We’re delighted to hear that you had a great stay and enjoyed the room and the beautiful view. Our team truly appreciates your appreciation and looks forward to welcoming you again soon! Warm regards, Team Carmel Top Resort
Good Stay
Although hotel is in the middle of the town, it is on the top of carmel hill. So if you have a car of your own then it is good. Keep in mind potholes filled road to way up. If you are physically fit then no issues in walking. Refilling of Amenities is what you need to ask for... Good view from the hotel and maintenance of cleanliness all around is a plus. Breakfast options are limited but are good. A stand to dry clothes or heater on rent may help travellers. No issues with staff. All are very helpful.
Room: Superior Room
Carmel top Resort has replied on Sat Jun 21 12:17:07 IST 2025
Dear Guest, Thank you for your detailed feedback! We're happy to hear you enjoyed the view, cleanliness, and our helpful staff. We appreciate your suggestions on amenities and access, and will work to improve the overall experience. Looking forward to welcoming you again at Carmel Top Resort!
Terrible Experience
The hotel administration is extremely unprofessional and won’t heed to customer’s safety or plea. We had booked two nights at the hotel. Unfortunately due to heavy rains in Kerala we couldn’t make it to the site. The hotel administration didn’t consider any of our requests for full or partial refund. I am not sure how an alleged 3 star hotel be so inconsiderate towards guest’s safety at the time of a natural calamity. I would advise anyone looking forward to book this hotel restrain themselves from doing so. Extremely unprofessional behaviour!
Room: Premium Room
Carmel top Resort
Dear Guest, Thank you for sharing your concerns. We're truly sorry to hear about your experience and understand your frustration given the difficult weather conditions. While our cancellation policies are in place to ensure fairness, we acknowledge that extreme situations like natural calamities deserve special consideration. Your feedback is important, and we will review our policies to better handle such situations in the future. Team Carmel Top Resort.
Excellent Stay
Overall it was good stay. The only thing is the restaurant service wasn’t available, we had to order food from out side. The worst thing was we ask hotel staff to provide plates for dinner & surprisingly they charged us for using those plates as service charge
Room: Premium Room
Carmel top Resort
Dear Guest, Thank you for your feedback. We're glad to know you had a good stay overall. We apologize for the inconvenience caused due to the restaurant service and the charge for plates. Your concerns are noted, and we’ll work to improve guest experience moving forward. – Team Carmel Top Resort
Average Stay
Services were only average. No towel, tissue paper, tea bag, milk powder etc in room. Room was having bad smell. Only breakfast was available. Food on demand was not there. No hot water facility. Not a good experience.
Room: Premium Room
Carmel top Resort
Dear Guest, Thank you for your feedback. We're sorry to hear about your experience and sincerely apologize for the inconvenience caused. Your comments have been noted, and we will work on improving our services and facilities. We hope to serve you better in the future. – Team Carmel Top Resort
Nice stay
good rooms nice stay and the behaviour of the staff is also very good allocated rooms before the check-in time helps us to plan the day better provided breakfast is very good
Room: Deluxe Room
Carmel top Resort
Dear Guest, Thank you for your kind words! We're happy to hear you enjoyed the rooms, early check-in, and our staff’s service. Glad the breakfast added to your experience too. Looking forward to welcoming you again! – Team Carmel Top Resort
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