Name: Grand Excelsior Hotel Bur Dubai
Address: Kuwait Street, Mankhool Area , Dubai , Dubai , United Arab Emirates , 121545, Dubai, 121545, UNI
Price range: Grand Excelsior Hotel Bur Dubai Price starts at INR 7,069/Night

1.0

Terrible Stay

isaac d.solo

Nothing in the room works . The nails on the wooden floor are protruding out and it is dangerous to walk bare footed in the room.

Travel Month: Nov 2025

Room: Deluxe room with Bathtub

1.0

Terrible Stay

umesh h.business

i made a booking for a business trip for 4 nights, paying completely 2, months in advance. when i reached the hotel...they tell me they do not have a room available....they were over booked,....they transferred me to third rate hotel far away from my destination, where food was also terrible... i had to spend so much extra on transportation terrible experience ....will not recommend to any one...it should be delisted from make my trip

Travel Month: Nov 2025 (4-Night Stay)

Room: Deluxe room with Bathtub

2.0

Poor Stay

namrata b.

1) no iron Box in the room 2) no mini bar 3) no room slippers 4) if two guests stay, providing just 1/2 litre of water per guest is not enough. 5) no facility to heat food, even if the food is ordered from the hotel itself.

Travel Month: Nov 2025

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Sat Nov 08 16:20:10 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

2.0

Poor Stay

mahesh m.family with 1 kid

At the time of check-in, we had to carry our luggage to the room ourselves. Everything in the room was bad, including the facilities like phone locker and shower.

Travel Month: Oct 2025 (6-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Sat Nov 08 16:19:36 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

2.0

Ordinary hotel like any other low cost hotel in sub

kaustubh m.family with 1 kid

This is definitely not a 4 star property. Average property like any other low cost hotel. Bathroom Towels - Only 2 bathroom towels were provided when I stayed with my family (2 Adult and 2 Kids). After 3-4 follow-up (From Afternoon till evening) with housekeeping I got them at night. Water Bottles - As per hotel policy only 2 water bottles (500 ml each) per person are provided. Which is very less in a country like Dubai. You need at least 2 liter water per person in a day to remain hydrated. Extra water bottles are chargeable. Finally I purchased from a local store (2 AED for 1 LTR). Room Service - If you want to eat outside food in your room and you request for plates but to my surprise they are chargeable (15 AED per plate) which is more expensive than food that you are eating. Ideally 4 start / 5 star hotels does not charge extra for Water bottles and Plates etc. Complimentary Breakfast - Even breakfast area/room is mismanaged and unorganised. Indian and Continental breakfast areas are in different location and customer need to choose any one type of breakfast. Indian Breakfast area is organized in conference room located on 1st floor which is difficult to manage specially when hotel rooms are full as most of the breakfast items gets out of stock and you have to wait for them to get refill. Continental breakfast is at ground floor. Overall Hotel management are not flexible with hospitality and treat customers like they are doing a favour. This is not a customer friendly hotel with the price you are paying.

Travel Month: Oct 2025 (3-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:51:30 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

1.0

Terrible Stay

raghavendra s.family with 1 kid

Review of Grand Excelsior hotel Bur Dubai: This hotel is certainly on the decline. First thing that hits you is, after a long flight when you arrive at the hotel, the last thing you get from the staff is even a mere smile that doesn’t cost you anything . The staff is unwelcoming and rude. You have to wait at the lobby for a long time till they arrange check-in. Though the rooms are decent and spacious, the stuff inside seem not maintained for a long time since it is an old hotel. The most shocking thing we experienced was that they make you sign a paper telling that you will be charged 500AED for misusing the linen. If you even make a small stain on blanket or towel which can easily removed with a mild wash, they will demand 500 AED which is like ten times the price of the cloth. We hass a bus waiting for us to go to Yas island and they created a scene demanding 500AED for the linen. We missed the bus and had to wait for a long time for the next one in the dubai heat. So be very careful how you use their rooms and they are looking to grab money with the slightest of reasons. I have travelled around the world and never had an unpleasant stay as in this hotel. Book at your own risk!

Travel Month: Oct 2025 (3-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:48:59 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

5.0

Excellent Stay

shamsheer m.group

Property location was very good. Room was spacious and clean

Travel Month: Oct 2025 (5-Night Stay)

Room: Premium Room with Burj Khalifa View and Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:45:50 IST 2025

Dear Esteemed Guest, Thank you for your wonderful feedback! We sincerely appreciate your kind words and are delighted to hear that you had a positive experience with us. Your encouragement inspires our team to continue delivering exceptional service. Rest assured, your thoughtful comments have been shared with our dedicated staff. We look forward to welcoming you back to The Grand Excelsior Hotel Bur Dubai for another memorable stay! Warm regards, The Grand Excelsior Hotel Bur Dubai Team

3.0

Average Stay

gaurav s.family with 2 kids

Property is clean and staff is very professional and helpful. The rooms are good but washrooms are average and have couple of issues (water clogging, poor WC, Bathing area/shower). Location is central but not very close to any Metro station (requires atoeast 20-25 mins walk (in hot weather). It is reasonably priced hence becomes one of the most sought after options. Overall stay was satisfactory and worth the tarrif.

Travel Month: Oct 2025 (5-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:45:29 IST 2025

Dear Esteemed Guest, Thank you for your wonderful feedback! We sincerely appreciate your kind words and are delighted to hear that you had a positive experience with us. Your encouragement inspires our team to continue delivering exceptional service. Rest assured, your thoughtful comments have been shared with our dedicated staff. We look forward to welcoming you back to The Grand Excelsior Hotel Bur Dubai for another memorable stay! Warm regards, The Grand Excelsior Hotel Bur Dubai Team

3.0

Average hotel with great location.

ritesh j.family with 2 kids

The location is very great. Hotel rooms were average, bathroom fittings and electrical fittings were not working. There was dust on furniture. Also the staff was not so welcoming, nor smiling, they maintained the staright face pattern. We made 3-4 minor request during the stay but non of them were fulfilled.

Travel Month: Oct 2025

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:45:02 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

1.0

Terrible Stay

denis m.family with 2 kids

Very rude, non-courteous, never smiling staff, you feel like you have walked into a prison. Rooms were very old and unclean, bedsheets gave my wife skin allergy. First hotel we ever stayed in which asks guests to sign an agreement of 500 AED that their so called property and things in room won’t be damaged, this was never informed while booking but was forced on during check in.

Travel Month: Oct 2025 (3-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:43:40 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

1.0

Hotel Hygiene and Services not in par with 4 star Hotel Ratings

punithan m.family with 1 kid

Not recommended. Services were not upto mark for a 4 star Hotel status. Housekeeping interms of washroom cleaning done on demand. and toiletries and towels not kept for the no of Guests, but only for two where as we were 3 Adults and one kid. Tonour suprise we were greeted by two big cockroaches on the 3rd day of the stay, when brought to the notice of the staff, they requested to take pics or videos of the cockroaches as if they would stay to pose for video or photographs. The cptain Mr.Hussein was polite and courteous to hear us out, but his boss Mr.Mohammad was rude and uncourteous behaviour and lacks basic courtesy extended towards guest. Highly not recommended for stay if one is expecting 4 star property experience.

Travel Month: Oct 2025 (4-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:42:10 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

1.0

Terrible Stay

rajeev k.business

It’s worst hotel service I ever found in my 18years of travel. Even room was booked for 2persons, they charged 150Dhiram extra at the time of check in of 2nd person saying that 2nd person came after 3 hours if your check in so it’s applicable, what nonsense is this I couldn’t understand. For each guest who came to meet me they charge 150Dhs additional. Breakfast buffet was also terrible .

Travel Month: Oct 2025

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:39:24 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

3.0

Average Stay

bedi m.group

Room service was v slow room size a little small.

Travel Month: Oct 2025

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:37:25 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

5.0

Excellent Stay

mohammed m.solo

It was a great experience and a good stay with good and clean environment, and very good staff and very good

Travel Month: Oct 2025

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:37:02 IST 2025

Dear Esteemed Guest, Thank you for your wonderful feedback! We sincerely appreciate your kind words and are delighted to hear that you had a positive experience with us. Your encouragement inspires our team to continue delivering exceptional service. Rest assured, your thoughtful comments have been shared with our dedicated staff. We look forward to welcoming you back to The Grand Excelsior Hotel Bur Dubai for another memorable stay! Warm regards, The Grand Excelsior Hotel Bur Dubai Team

1.0

Terrible Stay

manish.family

the hotel staff is very bad they will charge you anyway by making excuses that you missued their stuff and they don't even provide facilities they have mentioned like iron towel bathrope and firstly they denied to check us in even if we pre paid it was very bad experience we had paid lot of money and it wasn't even worth it

Travel Month: Oct 2025 (6-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:36:50 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

3.0

Average Stay

amit m.solo

It is good and amazing. Location is good have so many indian restro aroubd

Travel Month: Oct 2025 (4-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:35:28 IST 2025

Dear Esteemed Guest, Thank you for your wonderful feedback! We sincerely appreciate your kind words and are delighted to hear that you had a positive experience with us. Your encouragement inspires our team to continue delivering exceptional service. Rest assured, your thoughtful comments have been shared with our dedicated staff. We look forward to welcoming you back to The Grand Excelsior Hotel Bur Dubai for another memorable stay! Warm regards, The Grand Excelsior Hotel Bur Dubai Team

2.0

Poor Stay

rishabh b.business

If You book picture shown you don't get that kind of room first of all, and second thing, as shown on picture, there is nothing in this property. Please be aware from the property pictures.

Travel Month: Oct 2025 (3-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:35:09 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

1.0

Terrible Stay

anubhav d.group

It was a really bad experience, unfriendly hotel staff, scamming customers with unnecessary fines

Travel Month: Sep 2025 (7-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:33:45 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

3.0

Worst Hotel

varun p.family with 5 kids

Dusty Hotel, Behind side tables and sofas We were very disappointed with our stay due to the unprofessional behavior of the reception and housekeeping staff. We were unfairly penalized with charges for bed sheet stains that we were not responsible for. Despite our attempts to explain, the staff refused to listen or verify the facts. The housekeeping team appeared lethargic and quick to guests without any proper explanations . As tourists visiting from another country, we expected a more courteous and professional approach. This experience left a very negative impression of the hotel’s hospitality standards

Travel Month: Oct 2025 (4-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Tue Oct 14 11:54:09 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

4.0

reception

praveen k.family

Hotel reception people are bit harsh.. they should be properly trained how to speak to customers. ..

Travel Month: Aug 2025 (3-Night Stay)

Room: Premium Room with Burj Khalifa View and Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Tue Oct 14 11:52:48 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team