Check in/out Hotel Check-in Time is 1 PM, Check-out Time is 11 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 3 reviews
VERY GOOD 11 reviews
AVERAGE 32 reviews
POOR 26 reviews
TERRIBLE 20 reviews
14 Sep 2017
Bedbugs and porter-fie
We choose Residence as it was walking distance from Hauptbahnhof Railway Station plus price. It is indeed close-by to the railway station which is awesome but Steindamm Street is awful. As a cab driver put it "Oh! Lots of dirty people out there".
First thing that strikes you when you enter the tiny reception is that there is no elevator access to rooms and you will stare at a long staircase. We were with family and kids and yet had to lift/carry all the luggage up. That's not done. Once you reach the first floor you will walk a few steps and again climb down 5-6 steps to go to rooms or reach dingy elevator. So just like taking selfie one can experience porter-fie!
We had paid extra for a four-bed room but found that they had just put two extra couchesa in a double bed room!!! No clue that there was more to come. Next day morning we found couple of them feeling itchy all over and when we looked at the sheets we found bedbugs. We took pics and videos as well and complained to the receptionist. At first there was denial and rooms full etc etc and later on as we got adamant they got us shifted to a different Hotel named Lumen on the opposite side of the street which is a touch better but no escape from porter-fie!!!
Friends getaway Traveller
02 Jan 2018
Would not recommend this hotel
The hotel was located very close to the central station, which was good, but the street outside was very unplesant and made me and my friends very uncomfortable all the time. You dont feel safe in this area!
The hotel room was quite old and not that fresh. The toilet was quite big and had all important necesities. The air condition in the room was bad, and it was very hot, so we had to open a window from time to time. Overall not a hotel worth staying at.
Solo travel Traveller
07 Feb 2018
Close to main station
I booked this room because it was very close to the main station and cheap. If you intend to stay longer, I wouldn't recommend it. The room was spacious but getting there felt like walking through a maze. The breakfast was ok but at the other hotel across the street. The hotel itself is pretty old and could use a refurbishment.
19 Jul 2017
"" Danger""", Watch your Credi....
location - good, service - good, room - good, food - good, must be check your Credit Card statement, The Hotel Manager will double charge your credit card after you check out the hotel. and maybe sale your credit card number to other vender to charge more on your credit card. very bad hotel manager. best way - paid cash or never give your credit card to hotel.
I should give this hotel 5 star, all staff friendly, breakfast good and hotel price reasonable, room clean, but the Hotel Manager is not a good man. STEALING my Credit card number and charge me again after check out Hotel without notes.
Very sad in Hamburg, just because this issued. contact travel agent to solved the problem, but The Hotel Manger refuse to reply and answer. requested Hotel Agent removed this hotel from the list and hope this hotel will make change.
Solo travel Traveller
01 Jun 2017
Will do in a pinch
Before my trip overseas, I booked a room at a hotel in Hamburg for one night. When I arrived at the hotel, I realized I had booked the wrong date. No rooms were available; however, the friendly guy at the reception desk said that there were rooms across the street at the Residence Hamburg. Since I was returning home the next morning, I took the room. Residence Hamburg is very convenient to the main train station; however, this area of town is not the nicest; certainly not suitable for young children. After climbing a flight of stairs and walking down a dark hallway, I reached my room and was pleasantly surprised by its condition. The room was bright and clean, and the furnishings were attractive and in good shape. The bathroom was up to date and clean as well. There were throngs of people milling around the street; however, I never felt unsafe. The front desk is manned 24 hours a day. I could hear some street noise from my room, but it did not last all night. I had to leave early in the morning, so I did not take advantage of the free Wi-Fi and breakfast.