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3 Adults , 2 ChildrenEdit

Adult (+12 yrs)

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Children 2-12 yrs

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Done

Zense Hotel

No 2 Wen Jin Zhong Lu, Luohu District

SOLDOUT for the selected dates

4

VERY GOOD

About Zense Hotel

check-in 2 PM | check-out 12 PM

Property Location With a stay at Zense Hotel in Shenzhen (Luohu), you'll be within a 10-minute drive of Shenzhen People's Park and

Property Location
With a stay at Zense Hotel in Shenzhen (Luohu), you'll be within a 10-minute drive of Shenzhen People's Park and International Foreign Trade Center. This 4-star hotel is 11.8 mi (19 km) from Splendid China Folk Village and 14 mi (22.6 km) from OCT East.

Rooms
Make yourself at home in one of the 190 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless Internet access is available. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Relax at the full-service spa, where you can enjoy massages and facials. You can take advantage of recreational amenities such as a spa tub and a sauna. Additional amenities at this Art Deco hotel include complimentary wireless Internet access, concierge services, and a hair salon.

Dining
You can enjoy a meal at Dong Lai Jv serving the guests of Zense Hotel, or stop in at the grocery/convenience store. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events. A train station pick-up service is provided at no charge (available on request), and free self parking is available onsite.

Facilities offered in Zense Hotel :

Spa tubBusiness CenterPorter/bellhopFree WiFi4+More Amenities

Zense Hotel Hotel policies

Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 12 PM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 2 PM and the standard check-out time is 12 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

485 Reviews

EXCELLENT 14 reviews

VERY GOOD 51 reviews

AVERAGE 13 reviews

POOR 3 reviews

TERRIBLE 4 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

Stephen L S

Business Traveller

19 Mar 2014

Old Dirty Room, No coffee, Rip....

I had stayed at this hotel last two years as very close to office of business associate in Luohu. The positives: * free shuttle back and forth hotel to Luohu border crossing * location- Luohu busy area with lots of shopping, eating * price - under 300RMB ( about US$50) a night * Free buffet breakfast ( eggs, sausage, leftover from kitchen night before) * Free wired & wireless internet * Clean bed The BAD: * Tired- carpet stained, windows do not shut properly ( make it noisy inside), furniture is dinged and faded *Dirty- check behind the desk, behind the TV- mountains of dust, looks like it had not been vacuumed in weeks *No Coffee- even the most budget of lodgings includes some instant coffee, branded or not branded. Rooms lack instant coffee. To make matters worse, the three days I stayed NO COFFEE at breakfast buffet. Their excuse was " machine broken." Maybe they want you to buy US$5/cup coffee at the Illy Cafe downstairs next to lobby? *Rip Off Credit Card Charge- BEWARE! It might be legal with Visa, but I did not pay close attention to the yellow slip reads " I HAVE BEEN OFFERED CHOICE OF CURRENCIES" Not true. I expected to get billed in RMB at daily rate for my no-fee credit card. Instead they billed me at a RIP OFF rate in US$. My bill was 399RMB, which should work out at 6.05RMB/$ of $65.95, instead they charge the US$ rate on the right of $67.80 or 5.88RMB/$- means you LOSE almost 20cents RMB per $, or 3 cents per very dollar you spend. 3% extra charge for nothing. * Bad Service- seems front desk is understaffed, no dedicated bell or concierge service. Told the person who was in charge of concierge I was taking hour train from Luohu station. They neglected to remind me I must have passport to buy ticket at the station. I locked up my passport in room safe when I left in morning. When I got to train station called front desk asked them to help. They did not get my mobile phone number, advise me my passport number ( they had it for check-in) or tell me other way to reach my destination. No attitude to help their guests. I ended up taking bus ( do not need any ID) with no help of hotel staff. I did speak with executive housekeeper regarding the items above.She made sure I had coffee the next morning and vacuumed the dusty areas in the room. However, when I requested before my check out at 9:30AM in the morning I was told " the hotel manager is not available."

YP T

Friends getaway Traveller

22 Apr 2013

Ok room but bad service

Stayed in this hotel for 2 nights last week. There were some sort of conference going on, the hotels I normally stayed in Shenzhen were all fully booked. Pros: - Location is quite good - Breakfast ok for the price - Big bathroom with separate shower - Seems to have a nice spa but I did not use Cons: - Internet very slow - Booked a room for 2 person but the hotel can only give me 1 keycard when I checked in. Was told the hotel do not have enough keycards, totally unacceptable - Minibar use the same plug as kettle, have to unplug the minibar when I need to make a cup of tea - Did not replenish toiletries - Did not put in a new roll of toilet paper despite less than half left

Elena S

Couples Traveller

23 Feb 2013

Chinese New Year at Zense hote....

We arrived at Zense on the 2nd day of their New Year. Among the staff - 1 barely speaking English girl. Air conditioning didnt work for heating, 2 sockets out of 4 were broken in the room. Thanks god,they brought us 2 heaters to warm up the room. We had free sauna and breakfast included in our package. As it turned out we had to fight for our right for free sauna (also because of the language barrier) for half an hour and breakfast was cancelled coz of New Year holidays. We stayed there till 15th Feb. I expected some complimentary presents from the staff for Valentines day (as we stayed there together with my boyfriend)...nothing. Not a single thing reminding that it was the All Beloveds' Day. Sooo disappointed.

Sasa803

undefined Traveller

16 Jun 2012

Its pretty good for its price ....

There's a smell in the room. I think it comes from the bed linen. maybe they use cheap detrotant to wash sheets. It's a disguisting smell. It would be a lot worse if you stay on a smoking floor. Make sure they give u a non smoking room...however, a good thing abt it is the spa club on second floor. It's pretty fun to stay there.

soochie

Business Traveller

03 Apr 2012

Pretty affordable hotel, with ....

Signed up the membership to get slightly more discount. Kudos for the front desk staff. Room was pretty ok for price. The shower was good size for 2 person to shower together! Haha. Room service is acceptable. Beds were good except the pillow needs to be more firm type... Too soft...two pillows stacked were not comfortable at all. One pillow too soft and thin. Spa was pretty good too. Spent sometime there as well. There are several good eating places just located around the hotel. Worth exploring. Will return if I am around that area.

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