Property Location When you stay at Raffles Royale in Surfers Paradise, you'll be in a shopping district, within a 10-minute walk
Property Location When you stay at Raffles Royale in Surfers Paradise, you'll be in a shopping district, within a 10-minute walk of Cavill Avenue and Surfers Paradise Beach. This aparthotel is 3.1 mi (5 km) from Sea World and 11.7 mi (18.9 km) from Warner Bros. Movie World.
Rooms Make yourself at home in one of the 10 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies or patios. Flat-screen televisions with cable programming provide entertainment, while wireless Internet access (surcharge) keeps you connected. Conveniences include microwaves and washers/dryers, and you can also request rollaway/extra beds (surcharge).
Amenities Take advantage of recreation opportunities including an outdoor pool and a spa tub. Additional features at this aparthotel include wireless Internet access (surcharge) and barbecue grills.
Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 10 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 8 reviews
VERY GOOD 12 reviews
AVERAGE 6 reviews
POOR 0 reviews
TERRIBLE 23 reviews
27 Dec 2017
What a dive
Dirty rooms with used condiments left in fridge, manager is the rudest most obnoxious person anyone could hope to meet. Has a disgraceful manner in which she speaks to people. No idea how she got role. Never ever stay here as she has no customer skills whatsoever. One star even too high of a rating but unfortunately can't rate any lower.
Photos on website are deceiving and do not portray what you are going to get. Place should actually be demolished and something decent built there. We checked out after 2 days when we had pre-paid for 3 nights. Beds felt like we were sleeping on a wooden board.
09 Nov 2017
Very pleasantly surprised. Do....
Arrived for a 2 week stay rather nervous after reading previous reviews, particularly relating to management. However we were met (& have had various interactions since) by the very friendly and engaging manager Therese. The apartment is exactly as described, budget accommodation for independent travellers. Has everything we need and is very comfortable. Good wifi. The pool and BBQ area is lovely. Complex is in a great central location. Cypress Avenue light rail stop on corner. Would gladly return any time.
08 Apr 2018
At least Dick Turpin wore a ma....
In January 2018 I booked a 5 night stay for December for my family. I paid in full and then 7 days later my visa card was charged the full price again.I contacted Raffles Royale and they apologized for the overcharge and said they would refund straight away. I have spent the last 4 months trying to get reimbursed. I have sent numerous emails and phone calls. I spoke to the manager once and she said she would follow it up. Nothing happened. From then on when I phoned I was just hang up on. What a rude and obnoxious woman!! None of my emails were answered. After my bank disputed the over payment Raffles have finally paid 4 months later. To top it off they have cancelled our booking for December without our permission. We have been left high and dry as we have already paid for flights. I wish I had read the negative reviews before I booked as they are totally accurate. I have never experienced such rudeness and am appalled by how she runs her "hotel". This woman is a 2 faced thieving snake and cannot be trusted.
14 Jan 2018
Get what you paid for
Budget accomodation at brilliant location. Could have been cleaner & did not have more than half a roll of toilet paper- also hairdryer did not work when set at high. 5 minute walk to main strip of surfers- parking including and wifi.
11 Mar 2018
Simple yet Comfy
Raffles Royale offers simple accommodation with all the basic needs for a comfortable stay. We had a spacious fully functional kitchen, a living room with TV, a bedroom with en suite toilet and bath. We also have a private balcony. It's near the beach, shops and restaurants. The reception lady was friendly too. Overall, we had a lovely stay here.