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Bow Barracks, Kolkata | 790 m drive to Esplanade Metro, Kolkata
3601 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property offers a unique heritage experience with spacious, well-maintained rooms that provide a glimpse into Kolkata's rich history. Guests appreciate the exceptional hospitality and courteous staff, who are always willing to assist. The buffet breakfast is a highlight, featuring a wide variety of delicious options. The central location makes it easy to access key attractions, and the overall ambience combines modern comfort with vintage charm. Some guests noted room service can improve, but overall, the stay is memorable and enjoyable.
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Average Stay
not so good, they service depending on status, how much gold you wear on your body. Not expected 😔 this type of service
Room: Deluxe Twin Room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar At the outset, please accept my heartfelt apologies for the disappointing experience you had with us. It truly saddens me to hear that our service did not reflect the warmth, inclusivity, and genuine care that The LaLiT Great Eastern stands for. We take great pride in ensuring that every guest feels valued and respected, irrespective of status or appearance. I deeply regret that your experience fell short of this promise. Please be assured that your feedback has been taken very seriously, and I have personally addressed this with my team to ensure such lapses do not occur again. We would be truly grateful for another opportunity to welcome you back and provide you with the seamless, heartfelt hospitality that defines The LaLiT Great Eastern Kolkata. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata Kamal.raza@thelalit.com
Exceptional Hospitality & Memorable Stay at The Lalit
The property location is okayish, though it’s in the heart of the city with all key things nearby. The food at The Lalit is simply exceptional,absolutely no words, it’s one of the best I’ve ever had. Hospitality wise, they are really good too. I had requested a bouquet and cake arrangement for my stay, which they beautifully arranged, and to my surprise, they also gave me a complimentary room upgrade. Overall, I truly loved my stay.
Room: Premier King Room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for sharing your delightful experience with us. I am thrilled to hear that you enjoyed our food, hospitality, and the special arrangements we made for your stay. It is always our pleasure to go the extra mile to make our guests feel valued and celebrated. We are also glad that the complimentary room upgrade added to your experience. Your kind words will be shared with the entire team, who will be motivated by your appreciation. We look forward to welcoming you back soon for another memorable stay with us. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Good Stay
Very pleasant stay. Comfortable and undisturbing. Sainur madam is very helpful, well-behaving and always smiling
Room: Deluxe King room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for sharing your delightful experience with us. I am delighted to hear that you found our service excellent and inclusive. We take great pride in having specially abled team members as part of our services team, and it is heartening to know that their dedication and commitment contributed to your satisfaction. Your kind words will be shared with the entire team and it will surely motivate them further. We look forward to welcoming you back soon for another memorable stay. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Excellent Place to stay. Good Environment, Great experience
It was a great stay , clean room, great room services , excellent food. Staff is proffesional and very cooperative
Room: Edwardian Room with Club Lounge Access
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for sharing your delightful experience with us. I am delighted to know that you enjoyed our clean rooms, attentive room service, and excellent food. Your appreciation of our professional and cooperative team means a lot to us. I will be sure to share your kind words with the team and they will be motivated by your feedback. We look forward to welcoming you back soon for another memorable stay. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Average Stay
Bathing water not at all hot, very very lukewarm, breakfast options too less. Did not think it was 5 star
Room: Edwardian Room with Club Lounge Access
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar At the outset, please accept my heartfelt apologies for the inconvenience you faced during your stay with us. It is truly disappointing to learn that the bathing water temperature and the breakfast spread did not meet your expectations and that your overall experience did not reflect the five-star standards we strive to maintain. Please be assured that your feedback has been taken very seriously. Our engineering team has already been alerted regarding the water temperature issue to ensure this does not recur, and our culinary team is reviewing the breakfast offerings to make them more varied and satisfying for our guests. We value your patronage greatly and would be honored to have the opportunity to welcome you back. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Excellent Stay
Ok
Room: Deluxe Twin Room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for your wonderful feedback! We’re thrilled to hear that you had a nice stay. It’s always our priority to provide our guests with a memorable and enjoyable experience. We look forward to welcoming you back in the future! Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Lalit hotel eastern
Very good behaviour all staff and good food testy property’s location excellent service excellent .....
Room: Deluxe Twin Room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed our hospitality, food, and the convenient location of our property. Your appreciation for the team’s excellent service truly means a lot and will motivate them to continue creating memorable experiences for our guests. We look forward to welcoming you back soon at The LaLiT Great Eastern Kolkata. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Good hotel with terrible front office staff
Hotel in old Kolkatta. Pathetic front office staff. Don’t honour what is written in booking voucher
Room: Deluxe King room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar At the outset, please accept my heartfelt apologies for the disappointing experience during your recent stay with us from 5th to 7th September. I am deeply concerned to read about the lapses you encountered, particularly at the Front Office regarding the F&B discount and the manner in which it was handled. I fully understand how frustrating it must have been to face such inconvenience over a small billing discrepancy, especially when it could have been addressed promptly with sensitivity and professionalism. This is certainly not reflective of the service standards we uphold at The LaLiT Great Eastern Kolkata. Your feedback has highlighted serious gaps in communication, escalation, and training, and I have personally addressed this with the concerned teams to ensure immediate corrective action. While we cannot undo the experience you had, we truly value your patronage and would like to have the opportunity to serve you better on your future visits. We are committed to ensuring that your next experience with us reflects the warmth, care, and hospitality that we are known for. I truly hope you will give us another chance to welcome you back and restore your faith in us. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
food taste needs to be improve
It was great , food taste may be more work upon I had dinner there . Rest nest n clean , good friendly staff
Room: Deluxe Twin Room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for sharing your wonderful feedback. We are glad to know you had a pleasant stay and appreciated the cleanliness and the friendliness of our team. We have also taken note of your suggestion regarding the food taste, and our culinary team will certainly work on enhancing the dining experience. We look forward to welcoming you back soon at The LaLiT Great Eastern Kolkata. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Poor Stay
TV screen is not working in so called 5 star hotel,after many calls they changed the tv screen with another faulty tv set, not a good experience
Room: Edwardian Room with Club Lounge Access
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar At the outset, please accept my heartfelt apologies for the inconvenience you faced with the television in your room during your recent stay at The LaLiT Great Eastern Kolkata. I am truly sorry that even after multiple follow-ups, the issue could not be resolved to your satisfaction, and the replacement set also failed to meet expectations. This certainly does not reflect the standards of quality and service we are known for, and I completely understand your disappointment. Please be assured that I have personally taken up this matter with the concerned teams to ensure such lapses are addressed on priority and do not recur in the future. We truly value your patronage and would be honored to have the opportunity to serve you better. I would like to personally invite you back and ensure your next stay with us is seamless, comfortable, and memorable for all the right reasons. We look forward to welcoming you back and regaining your confidence in us. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
exc
it was excellent stay, clean room and cooperative staff, very hygiene food and also taste was awesome
Room: Deluxe Twin Room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for sharing your wonderful feedback. We are delighted to know that you had an excellent stay and appreciated the clean rooms, cooperative team, and hygienic, delicious food. Your kind words truly mean a lot and will motivate our team to continue delivering exceptional experiences. We look forward to welcoming you back soon at The LaLiT Great Eastern Kolkata. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Good Stay
Welcome drink not offered
Room: Premier King Room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar At the outset, please accept our sincere apologies for the inconvenience caused regarding the welcome drink not being offered. This is not reflective of our usual hospitality standards, and we have shared your feedback with the concerned team to ensure such lapses do not occur again. We are, however, delighted to know that you had a great stay with us and appreciated our services. Your kind words mean a lot to the entire team and will motivate us to continue delivering memorable experiences. We look forward to welcoming you back soon at The LaLiT Great Eastern Kolkata. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Good experience at decent price
The stay was comfortable and luxurious. The breakfast spread was good and had a lot of variety. Overall highly recommended with the kind of service and offerings provided.
Room: Deluxe Twin Room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for your wonderful feedback. We are delighted to know that you had a comfortable and luxurious stay and enjoyed the breakfast spread with its wide variety. Your kind recommendation and appreciation for our service and offerings mean a lot to the entire team and motivate us to continue delivering exceptional hospitality. We look forward to welcoming you back soon at The LaLiT Great Eastern Kolkata for yet another memorable experience. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Excellent Stay
Very well kept property, food & hospitality very good compared to other properties in Kolkata. Centrally located & very courteous & helpful staff
Room: Deluxe Twin Room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for sharing your kind feedback. We are delighted to hear that you appreciated our well-maintained property, culinary offerings, and the hospitality of our team. Our central location and the warmth of our associates are indeed some of the highlights we take pride in, and it is rewarding to know that they made your stay memorable. We look forward to welcoming you back for many more delightful experiences. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Excellent Stay
It was great stay. Staff were courteous. Helped in every possible way. Food was awesome. Location is superb and is very close to both Howrah and Sealdah.
Room: Deluxe Twin Room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for sharing your kind feedback. We are delighted to know you had a great stay and that our courteous team, delicious food, and convenient central location added to your experience. We look forward to welcoming you back soon for yet another memorable stay with us. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
3 nights stay at Kolkata The Lalit
it was a pleasant stay with adequate amenities , had booked Delux king room. The room and buffet was excellent.
Room: Deluxe King room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for sharing your kind feedback. We are delighted to know that you had a pleasant stay and enjoyed the Deluxe Room along with our buffet offerings. We look forward to welcoming you back soon for another wonderful experience with us. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Good Stay
The ambience,the gesture of staff is so mesmerizing and beautiful,I am overwhelmed and happy.it was an luxurious and beautiful stay ,the decoration hits a nostalgic vives indeed.I would like to plan my future stay on lalit for sure .
Room: Deluxe King room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for sharing your kind feedback. We are truly delighted to know that you loved the ambience, décor, and warm hospitality of our team. It is wonderful to hear that your stay was luxurious, memorable, and filled with nostalgic charm. We look forward to welcoming you back soon and creating many more beautiful memories on your future visits. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Property's location and FOODING at Lalit Great Eastern in Kolkata.
Good property having good connectivity with major business areas in Kolkata. Breakfast option is also very good and head chef do visit
Room: Deluxe Twin Room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for your kind feedback. We are delighted to know that you appreciated our property’s connectivity, breakfast options, and the personal touch from our Chef. Your words encourage us to continue providing exceptional experiences for our guests. We look forward to welcoming you back to The LaLiT Great Eastern Kolkata soon. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Excellent stay
As always, it was an excellent stay at this heritage property with several members of the staff - Hemant, Adrija, Tanmoy, Tapas, Rajiv and Antara - going out of their way to make me feel at home. Chef Chadha took special care at breakfast. o
Room: Deluxe Twin Room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for your wonderful feedback. We are thrilled to know that your stay at our heritage property was excellent and that our team members—Hemant, Adrija, Tanmoy, Tapas, Rajiv, and Antara—made you feel at home. Chef Chaddha will be especially pleased to hear your kind words regarding breakfast. We look forward to welcoming you back to The LaLiT Great Eastern Kolkata soon. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
Excellent Stay
Good staff, very polite and helpful. food was especially good, with a wide range of choices for breakfast.
Room: Deluxe Twin Room
The Lalit Great Eastern Kolkata
Dear Guest, Namaskar Thank you for your kind words and for sharing your recent experience with us. I am delighted to learn that you found our team to be polite and helpful, and that you enjoyed the food offerings, especially the variety at breakfast. Your appreciation will be shared with our culinary team and service associates, as it serves as a great motivation for them to continue delivering exceptional experiences. We look forward to welcoming you back to The Lalit Great Eastern Kolkata for another memorable stay. Best Regards Kamal Raza General Manager The Lalit Great Eastern Kolkata
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