This property enjoys a fantastic central location near major attractions like Park Street and the Howrah station, making it convenient for travelers. Guests praise the courteous staff and the good breakfast spread, highlighting the quality of food in the on-site restaurants. However, common complaints point to outdated interiors, maintenance issues in rooms and bathrooms, and slow service. Overall, it offers reasonable accommodations, but improvements in upkeep and service are needed to match its five-star claim.