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ITC Royal Bengal - A Luxury Collection Hotel

0123401234

Grand European-style Hotel with a Magnificent Structure

Room
hotel image

A grand property, ITC Royal Bengal Kolkata displays a perfect blend of tradition and modernity with its beautiful decor, unparalleled hospitality, leisure services, and contemporary amenities. More

  • Food and DiningFood and Dining
  • Location & SurroundingsLocation & Surroundings

Amenities

  • amenities-ratingIconAmenities rated 4.5 by guests
  • Jacuzzi
  • Spa
  • Swimming Pool
  • Gym
  • Restaurant
  • Butler Services
  • 24-hour Room Service
  • Lounge
  • Bar
  • Steam and Sauna
  • + More Amenities

Discover the Best of Luxury

iPad Controlled Rooms

iPad Controlled Rooms

Multiple Award Winning Eateries

Multiple Award Winning Eateries

Kaya Kalp Spa

Kaya Kalp Spa

Pool for Adults & Children

Pool for Adults & Children

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+91

ITC Royal Bengal - A Luxury Collection Hotel

A grand property, ITC Royal Bengal Kolkata displays a perfect blend of tradition and modernity with its beautiful decor, unparalleled hospitality, leisure services, and contemporary amenities.

Food and Dining

  • Inspired by the Hogg Market in Kolkata, the Grand Market Pavilion is a three-meal buffet restaurant with 6 food theatres.
  • Royal Vega is a fine dining restaurant serving signature vegetarian dishes inspired by the erstwhile royal kitchens of India.
  • Ottimo Cucina Italiana is an Italian restaurant featuring authentic antipasti and pizzas baked in a wood-fired oven.
  • The elegant rooftop bar, Skypoint, offers a variety of refreshing cocktails and gourmet offerings with panoramic views of the city skyline.
  • The Brass Room bar sets the mood with live jazz, blues, and rock & roll, and serves some of the most inventive cocktails, malts, and spirits.
  • Enjoy perfectly brewed artisanal tea and coffee with finger-licking snacks at the Darjeeling Lounge.
  • Avartana offers South Indian cuisine with an exotic blend of traditional and modern flavours.
  • More than 100 travellers have liked the breakfast at this property.

Location & Surroundings

Strategically located in the heart of Kolkata, the property caters to the needs of both business and leisure travellers. It is in close proximity to major commercial hubs and is only 800 m from Barun Sengupta Metro Station.More than 100 travellers have liked this property because of its good location.

Property Highlights

ITC Royal Bengal Kolkata is a magnificent hotel overlooking Kolkata's shimmering skyline. 

The grandeur and architecture of the hotel are an ode to the rich cultural heritage. 

The property offers a range of luxurious accommodations, 456 rooms and suites including 82 service apartments.

It features 7 distinct dining venues serving a range of gourmet delights.

ITC Royal Bengal Kolkata is renowned for its extensive banqueting space covering 9,290 sq.m, including the 1,524 sq.m pillarless Bengal Stateroom.

It boasts a fully-equipped fitness centre for your daily workout sessions.

You can head to the in-house Kaya Kalp Spa for a rejuvenating and soothing therapy or massage.

It also features 12 banqueting & meeting rooms to organise seminars and other business events.

Free private car parking facility is available at ITC Royal Bengal Kolkata.

Room details and Amenities

  • ITC Royal Bengal Kolkata has an indigenous architectural style and contemporary design endowed in 456 rooms and suites.
  • The rooms are classified as Towers Exclusive Rooms and ITC One Rooms, while the suites are Grand Presidential Suite, Presidential Suite and Luxury Suite.
  • ITC Royal Bengal Kolkata also features well-appointed 1 BHK and 2 BHK serviced apartments.
  • The service apartments come with a plush living room, dining area and kitchenette.
  • Every accommodation unit is lavishly supplied with an individual control air conditioner, flatscreen television with satellite channels, tea and coffee maker, a hairdryer, work desk and chair.
  • The attached four fixture bathrooms come with premium bathroom amenities. 
  • Each room and suite has an iPad interface to control in-room features.
  • The property rooms were given thumbs up by more than 200 travellers.

Activities & Nearby Attractions

  • Workout at the hotel's gym under the guidance of a personal trainer.
  • Barbeque facilities are arranged on demand by the property.
  • Grab a cup of coffee best with a book at the Tea House. 
  • The area is brimming with iconic landmarks evoking Indian history such as Victoria Memorial (5.6 km) and Indian Museum (5.2 km).
  • The popular Park Street is only 6.4 km from ITC Royal Bengal Kolkata.
  • Guests can head to New Market to buy souvenirs, apparels and much more, located 5 km away.
  • Other notable attractions in the vicinity are Eden Gardens (5.9 km), Kalighat Kali Temple (6.4 km), Mother Teresa's Motherhouse (3.6km).

How to Reach the Property

ITC Royal Bengal Kolkata is 12.1 km from Netaji Subash Chandra Bose International Airport and 7.1 km from Howrah Railway Station.

Towers Exclusive Twin

Fits 2 Adults

  • Book with ₹ 0 Payment​
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  • Free Breakfast
    Free Breakfast
  • Flexible Rate with breakfast
    Flexible Rate with breakfast
  • Cancellation Icon
    Free Cancellation before ‪28 Aug 02:59 PM‬
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    27 Aug11:59 PM
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Per Night:

10,000+ 1,800 taxes & fees
4.5
Excellent(5916 RATINGS)
Tangra

Tangra

3 minutes walk to Biswa Bangla Mela Prangan

Change Dates and Guest(s)

Check-in: 3 PM | Check-out: 12 PM

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ITC One Twin

  • 730 sq.ft (68 sq.mt)730 sq.ft (68 sq.mt)
  • City ViewCity View
  • 2 Single Bed(s)2 Single Bed(s)
  • BathtubBathtub
  • Bathtub

More Details

Room With Free Cancellation | Breakfast only
  • Book with ₹ 0 Payment​
    Book with ₹ 0 Payment​  
  • Signature Activities/Experiences
    Signature Activities/Experiences  
  • Flexible Rate with breakfast
    Flexible Rate with breakfast  
  • Free Cancellation before ‪28 Aug 02:59 PM‬
    Free Cancellation before ‪28 Aug 02:59 PM‬

    Cancellation Policy

    • Book with ₹0 Payment

    • Pay before 27 Aug, 11:59 PM IST to avoid auto-cancellation

    • Payment can only be done on MakeMyTrip

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    28 Aug02:59 PM
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12,000

+ 2,160 taxes & fees Per Night

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7 Room Types

  • Free Cancellation
  • Breakfast Included
  • Breakfast & Lunch/Dinner Included
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Towers Exclusive Twin

  • 537 sq.ft (50 sq.mt)537 sq.ft (50 sq.mt)
  • City ViewCity View
  • 2 Single Bed(s)2 Single Bed(s)
  • 1 Bathroom1 Bathroom
  • Mineral Water
  • Laundry Service
  • Air Conditioning
  • Housekeeping
  • In-room Dining
  • Iron/Ironing Board

More Details

Room With Free Cancellation | Breakfast only
  • Book with ₹ 0 Payment​
    Book with ₹ 0 Payment​  
  • Free Breakfast
    Free Breakfast  
  • Flexible Rate with breakfast
    Flexible Rate with breakfast  
  • Free Cancellation before ‪28 Aug 02:59 PM‬
    Free Cancellation before ‪28 Aug 02:59 PM‬

    Cancellation Policy

    • Book with ₹0 Payment

    • Pay before 27 Aug, 11:59 PM IST to avoid auto-cancellation

    • Payment can only be done on MakeMyTrip

    100% Refund
    Non Refundable
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    27 Aug11:59 PM
    28 Aug02:59 PM
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10,000

+ 1,800 taxes & fees Per Night

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Towers Exclusive Double

  • 537 sq.ft (50 sq.mt)537 sq.ft (50 sq.mt)
  • City ViewCity View
  • 1 Queen Bed1 Queen Bed
  • 1 Bathroom1 Bathroom
  • Mineral Water
  • Air Conditioning
  • Housekeeping
  • In-room Dining
  • Iron/Ironing Board
  • Bathroom

More Details

Room With Free Cancellation | Breakfast only
  • Book with ₹ 0 Payment​
    Book with ₹ 0 Payment​  
  • Free Breakfast
    Free Breakfast  
  • Flexible Rate with breakfast
    Flexible Rate with breakfast  
  • Free Cancellation before ‪28 Aug 02:59 PM‬
    Free Cancellation before ‪28 Aug 02:59 PM‬

    Cancellation Policy

    • Book with ₹0 Payment

    • Pay before 27 Aug, 11:59 PM IST to avoid auto-cancellation

    • Payment can only be done on MakeMyTrip

    100% Refund
    Non Refundable
    NOW
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    27 Aug11:59 PM
    28 Aug02:59 PM
    30 Aug02:59 PM
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10,000

+ 1,800 taxes & fees Per Night

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Room With Free Cancellation | Breakfast + Lunch/Dinner
  • Book with ₹ 0 Payment​
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  • Free Breakfast
    Free Breakfast  
  • Free Lunch Or Dinner
    Free Lunch Or Dinner  
  • Short Break
    Short Break  
  • Free Cancellation before ‪28 Aug 02:59 PM‬
    Free Cancellation before ‪28 Aug 02:59 PM‬

    Cancellation Policy

    • Book with ₹0 Payment

    • Pay before 27 Aug, 11:59 PM IST to avoid auto-cancellation

    • Payment can only be done on MakeMyTrip

    100% Refund
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    28 Aug02:59 PM
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12,000

+ 2,160 taxes & fees Per Night

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Room Assigned at Check-in

  • 356 sq.ft (33 sq.mt)356 sq.ft (33 sq.mt)
  • City ViewCity View
  • 1 Queen Bed1 Queen Bed
  • BathtubBathtub
  • Bathtub

More Details

Room With Free Cancellation | Breakfast only
  • Book with ₹ 0 Payment​
    Book with ₹ 0 Payment​  
  • Complimentary Breakfast
    Complimentary Breakfast  
  • Run of the House
    Run of the House  
  • Free Cancellation before ‪28 Aug 02:59 PM‬
    Free Cancellation before ‪28 Aug 02:59 PM‬

    Cancellation Policy

    • Book with ₹0 Payment

    • Pay before 27 Aug, 11:59 PM IST to avoid auto-cancellation

    • Payment can only be done on MakeMyTrip

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10,000

+ 1,800 taxes & fees Per Night

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ITC One Double

  • 730 sq.ft (68 sq.mt)730 sq.ft (68 sq.mt)
  • City ViewCity View
  • 1 King Bed1 King Bed
  • BathtubBathtub
  • Bathtub

More Details

Room With Free Cancellation | Breakfast only
  • Book with ₹ 0 Payment​
    Book with ₹ 0 Payment​  
  • Signature Activities/Experiences
    Signature Activities/Experiences  
  • Flexible Rate with breakfast
    Flexible Rate with breakfast  
  • Free Cancellation before ‪28 Aug 02:59 PM‬
    Free Cancellation before ‪28 Aug 02:59 PM‬

    Cancellation Policy

    • Book with ₹0 Payment

    • Pay before 27 Aug, 11:59 PM IST to avoid auto-cancellation

    • Payment can only be done on MakeMyTrip

    100% Refund
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12,000

+ 2,160 taxes & fees Per Night

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Room With Free Cancellation | Breakfast + Lunch/Dinner
  • Book with ₹ 0 Payment​
    Book with ₹ 0 Payment​  
  • Free Breakfast
    Free Breakfast  
  • Free Lunch Or Dinner
    Free Lunch Or Dinner  
  • Short Break
    Short Break  
  • Free Cancellation before ‪28 Aug 02:59 PM‬
    Free Cancellation before ‪28 Aug 02:59 PM‬

    Cancellation Policy

    • Book with ₹0 Payment

    • Pay before 27 Aug, 11:59 PM IST to avoid auto-cancellation

    • Payment can only be done on MakeMyTrip

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14,000

+ 2,520 taxes & fees Per Night

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ITC One Twin

  • 730 sq.ft (68 sq.mt)730 sq.ft (68 sq.mt)
  • City ViewCity View
  • 2 Single Bed(s)2 Single Bed(s)
  • BathtubBathtub
  • Bathtub

More Details

Room With Free Cancellation | Breakfast only
  • Book with ₹ 0 Payment​
    Book with ₹ 0 Payment​  
  • Signature Activities/Experiences
    Signature Activities/Experiences  
  • Flexible Rate with breakfast
    Flexible Rate with breakfast  
  • Free Cancellation before ‪28 Aug 02:59 PM‬
    Free Cancellation before ‪28 Aug 02:59 PM‬

    Cancellation Policy

    • Book with ₹0 Payment

    • Pay before 27 Aug, 11:59 PM IST to avoid auto-cancellation

    • Payment can only be done on MakeMyTrip

    100% Refund
    Non Refundable
    NOW
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    27 Aug11:59 PM
    28 Aug02:59 PM
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12,000

+ 2,160 taxes & fees Per Night

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Serviced Apartment 1 Bedroom

  • 1000 sq.ft (93 sq.mt)1000 sq.ft (93 sq.mt)
  • City ViewCity View
  • 1 Queen Bed1 Queen Bed
  • BathtubBathtub
"Offers a dining area, a living room and a plush bathroom with a bathtub. "
  • Bathtub

More Details

Room With Free Cancellation | Breakfast only
  • Book with ₹ 0 Payment​
    Book with ₹ 0 Payment​  
  • Free Breakfast
    Free Breakfast  
  • Flexible Rate with breakfast
    Flexible Rate with breakfast  
  • Free Cancellation before ‪28 Aug 02:59 PM‬
    Free Cancellation before ‪28 Aug 02:59 PM‬

    Cancellation Policy

    • Book with ₹0 Payment

    • Pay before 27 Aug, 11:59 PM IST to avoid auto-cancellation

    • Payment can only be done on MakeMyTrip

    100% Refund
    Non Refundable
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    28 Aug02:59 PM
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13,000

+ 2,340 taxes & fees Per Night

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Serviced Apartment 2 Bedroom

  • 1400 sq.ft (130 sq.mt)1400 sq.ft (130 sq.mt)
  • City ViewCity View
  • 1 Queen Bed1 Queen Bed
  • BathtubBathtub
  • Bathtub

More Details

Room With Free Cancellation | Breakfast only
  • Book with ₹ 0 Payment​
    Book with ₹ 0 Payment​  
  • Free Breakfast
    Free Breakfast  
  • Flexible Rate with breakfast
    Flexible Rate with breakfast  
  • Free Cancellation before ‪28 Aug 02:59 PM‬
    Free Cancellation before ‪28 Aug 02:59 PM‬

    Cancellation Policy

    • Book with ₹0 Payment

    • Pay before 27 Aug, 11:59 PM IST to avoid auto-cancellation

    • Payment can only be done on MakeMyTrip

    100% Refund
    Non Refundable
    NOW
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    27 Aug11:59 PM
    28 Aug02:59 PM
    30 Aug02:59 PM
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16,000

+ 2,880 taxes & fees Per Night

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ITC Royal Bengal - A Luxury Collection Hotel Location

location iconLocation rated 4.7 by guests

What guests said

icon

Guests rave about the property's superb location, providing easy access to attractions, major government offices, and the airport. The central position of ITC Royal Bengal is often highlighted as convenient for both business and leisure travelers. Many appreciated the scenic views from higher floors, enhancing the overall experience. Overall, the location is deemed ideal, contributing significantly to guest satisfaction.

Property Rules at ITC Royal Bengal - A Luxury Collection Hotel

Check-in: 3 PM Check-out: 12 PM
  • Primary Guest should be atleast 18 years of age.
  • Unmarried couples are not allowed
  • Passport and Govt. ID are accepted as ID proof(s)
  • Pets are not allowed
  • Outside food is not allowed
  • Optional : Early check-in is available for a fee (subject to availability)|Late check-out is available for a fee (subject to availability)|Rollaway bed fee: INR 2000.0 per night
  • Extra-person charges may apply and vary depending on property policy|Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges|Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed|Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)|This property accepts credit cards, debit cards, and cash|Noise-free guestrooms cannot be guaranteed|Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit|This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Must Read Rules
  • Guest Profile
  • ID Proof Related

ITC Royal Bengal - A Luxury Collection Hotel Photos by Guests

  • +2658 Guest Photos

User Rating & Reviews

  • everyone
  • couple
  • family
  • group
  • solo
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4.5
Excellent

5916 Ratings, 2564 Reviews

excellent
71%
very good
16%
average
6%
poor
3%
bad
4%

Last 10 Customer Ratings (Latest First)

  • 5
  • 5
  • 4
  • 5
  • 5
  • 4
  • 5
  • 3
  • 2
  • 5

Rating Categories

  • Hospitality4.4
  • Facilities4.5
  • Food4.5
  • Cleanliness4.7
  • Value For Money4.4
  • Child Friendliness4.5
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Reviews Summary

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ITC Royal Bengal in Kolkata promises a lavish experience with its stunning architecture and sophisticated interiors. Guests rave about the courteous staff, exceptional service, and an extensive breakfast spread that delights all palates. The spacious rooms boast modern amenities, with many featuring breathtaking city views. The wellness facilities, including a well-equipped gym and serene pool, enhance relaxation. Luxurious dining options serve delicious cuisine, making it a favorite for both leisure and business travelers looking for a truly royal stay.

Frequently asked questions about ITC Royal Bengal - A Luxury Collection Hotel

What is the check-in and check-out time at the hotel?

The standard check-in time is 3 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel

Is parking available at the hotel?

How to reach the property?

All 4 answered questions

ITC Royal Bengal - A Luxury Collection Hotel Other Details

Questions & Answers - When Booking ITC Royal Bengal - A Luxury Collection Hotel

Q: How far is ITC Royal Bengal - A Luxury Collection Hotel from the city center ?

A: From City Center its 11.3 kms away.

Q: What are the popular areas to visit nearby ITC Royal Bengal - A Luxury Collection Hotel?

A: ITC Royal Bengal - A Luxury Collection Hotel is situated in Tangra, Kolkata, offering easy access to several well-known attractions and neighbourhoods. Nearby, you can explore popular spots such as 16 in Tangra, and more.

Q: What are the tourist attractions around ITC Royal Bengal - A Luxury Collection Hotel?

A: Popular attractions near ITC Royal Bengal - A Luxury Collection Hotel include : 1175 in Netaji Subhash Chandra Bose Airport, 1147 in Jadabpur Railway Station, 1144 in Majerhat Railway Station, 1132 in Kolkata Railway Station, 1131 in US Embassy Kolkata and more.

Q: What are the Check-In and Check-Out times of ITC Royal Bengal - A Luxury Collection Hotel, Kolkata?

A: Check-In Time: 3 PM
Check-Out Time: 12 PM. Early check-ins and late check-outs are subject to availability

Q: What are the customer ratings for ITC Royal Bengal - A Luxury Collection Hotel?

A: The overall rating for ITC Royal Bengal - A Luxury Collection Hotel stands at 4.5 out of 5, as reviewed by 5700 guests on MakeMyTrip. You can explore in-depth guest reviews and browse through photos shared by visitors directly on the MakeMyTrip platform.

Q: How many types of rooms are available at ITC Royal Bengal - A Luxury Collection Hotel in Kolkata?

A: At ITC Royal Bengal - A Luxury Collection Hotel, we offer 10 room types tailored to meet the needs of every traveler. Check detailed room features, images, and the latest availability. Each room is designed to make your stay unforgettable.

Q: Any options for booking on partner website?

A:

You can explore ITC Royal Bengal - A Luxury Collection Hotel on our partner website www.goibibo.com

Q: Where is ITC Royal Bengal - A Luxury Collection Hotel located?

A: ITC Royal Bengal - A Luxury Collection Hotel is situated at 1 JBS Haldane Avenue, Kolkata, West Bengal - 700046, India, offering convenient access to 1175 in Netaji Subhash Chandra Bose Airport, 1147 in Jadabpur Railway Station, 1144 in Majerhat Railway Station, 1132 in Kolkata Railway Station, 1131 in US Embassy Kolkata and other key locations.

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Planning to Book ITC Royal Bengal - A Luxury Collection Hotel ? Get inspired by Popular Reviews

Hospitality at its peak

Shashank Sahil

5

It was such a great stay. Place is so cozy and welcoming. Staffs are so nice and well behaved , they definitely know hospitality , rooms are really good , clean and well maintained. Coming to food is sooo good. The chefs there are so kind and the food they cook , gracious! While was having my breakfast they helped me select some nice cuisines( trust me when I say list of option is longgg) My goto place to relax when I am fed up with my hustle

Best stay in Kolkata!

Samreen Talwar

5

Excellent stay with best staff amenities. I was warmly welcomed like always by the most charming and helpful staff - Afsar at front office and he was super kind and delighted my whole experience! Love the lounge vibe and drinks from Arun (mixologist) and Fatima's attention to detail and housekeeping staff for helping me sort things. Chef Ranvijay made sure I am well fed at times at breakfast and Sourav served well. Overall coming back again.

Excellent Stay

Anisha Biswal

5

Had a wonderful stay! The rooms were spacious, clean, and very well-appointed truly comfortable. The location was perfect and the staff went out of their way to ensure a smooth experience. Housekeeping and other services were prompt and professional. The only area of improvement would be the food the taste of both in-room dining and rooftop bar dishes didn’t quite meet expectations. Otherwise, a fantastic stay and would definitely recommend!

Good Stay

Arya Singh

4

I had a good experience only . Though we were celebrating birthday. They told me earlier that they will do something decoration and cake . So i was expecting that but when i got there . There was no such arrangements done . They came to ask if the cake was placed and i said no . And they said they will look into it but later on also no one came for the cake . Otherwise everything else was fine . Got a perfect deal.

Excellent Stay

Anisha Biswal

5

I had a comfortable stay overall. The location is excellent and the rooms are clean and well-maintained. Staff was polite and helpful throughout. However, the in-room dining food and dishes at the rooftop bar were quite underwhelming in terms of taste. This could definitely be improved. Despite that, the property has great potential and I’d consider staying again.

Excellent Stay

Kavita Gandhi

5

it was a very smooth stay.. food was awesome and the staff were also very helpful.. I would like to mention kulsums name..she is a wonderful and helpful person..she deserves a five star rating from my side..ITC is a lovely property. A truly 5 star property 👍👍

Absolutely Marvellous

Saizal Ali

5

I’m actually Out Of Words To Really Describe This Place. It’s Like Living In A Dream,Royal At It’s Very Best. I’m really sorry I can’t explain it perfectly how it felt but believe it’s the best ITC Royal Bengal - A Luxury Collection Hotel I’ve ever been.

Excellent Stay

5

I stayed at ITC Royal Bengal for two nights and had a wonderful experience. The staff were warm and attentive, the room was spacious and comfortable, and the food was excellent. A truly relaxing and enjoyable stay—would definitely return.

Excellent stay at Itc Royal Bengal at Kolkata

Suraj Joshi

5

it was a fantastic stay and breakfast was really good, nice stay at ITC Royal bengal. Would like to visit again

💯

tapan saha

5

best ITC Royal Bengal - A Luxury Collection Hotel , best food & all good Rooms good ,staff prolite kolkata no 1 ITC Royal Bengal - A Luxury Collection Hotel Itc Royal Bengal. Location is good

Excellent Stay

Yash Joyant

5

The property was par my expectation. The people were very helpful and kind. And on top of that the food was amazing.

good

Prakrati Jain

5

Room, location , food , services, amenities, hospitality all were upto thr mark and it was a good stay

nice stay

Kunal Bafna

5

Everything was awesome. Food and stay both were memorable. Enjoyed very much and definitely will recommend.

Excellent Stay

HETESHWAR SINGH RAJ

5

bahut bahut achha hai dinner breakfast all i very enjoy it very very nice room very All staff good behaviour

Excellent Stay

Vikalp Khatri

5

A perfect stay , a great hospitality by ITC , tried Resturant’s like peshawari a must eat indo afgani cuisine , buffet Resturant has more than 300 varieties of food options be it a ce cream or pan Asian food !

Excellent Stay

Sandeep Verma

5

Stay was very comfortable with great food at their restaurant. Suggested for short breaks with family. Pool and spa was awesome.

Excellent Stay

Imran Ul Taz

5

The property was really a luxurious stay and every little detail was on point. The staff were really professional and gentle. You can always come here if you really want something value for money.

it

nasir ali

4

A luxury ITC Royal Bengal - A Luxury Collection Hotel with a good swimming pool staff are polite and food is awesome at the grand pavilion

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