Sheraton New Delhi

Overall, a good experience

Balaji Kumar Ammu

I've travelled to Delhi on business trip during first week of Jan 2016 and stayed at Sheraton Saket, New Delhi. Its very good experience overall. Nice location, next to Saket mall and just 30 min drive to Nehru place, IIT, AIIMS etc. Rooms are very economic and comfortable. The major disappointment is wi-fi is not free. You need to shell out 1000 more bucks for 24 hours wi-fi access. This is definitely discouraging as such premium Sheraton New Delhi not offering wi-fi for free after charging such exorbitant room rentals. I've noticed wi-fi is free in many such similar luxury Sheraton New Delhis. Next time, I prefer to stay in some 5 star Sheraton New Delhi where wifi is free :). Couple of more things I am not satisfied with : 1) I've booked 2 rooms for two guests (including me) and other guest was to check-in later than me. I gave authorization amount for both the rooms and clearly instructed front-office not to charge the other guest with authorization. But still they charged authorization to another guest also when he checked-in. 2) The toilet door is not tightly fit and coming open even after putting all the latches.

Excellent location but poor service

Alok Bhatnagar

Not at all a comfortable stay. Room AC is bad, front desk, service desk, room service is not good at night 2-5am. No one is picking the call and later they have engaged phone till 5am. Rooms were very suffocated.. We requested for non smoking room but got smoking room as rooms were over booked. - If situation is like that why Sheraton New Delhi is talking bookings? Low preference for booking agents like MMT and we have been treated like coming and looking for free stay in Sheraton New Delhi. Request you to please validate my point and record the whole session while checking in and in Sheraton New Delhi adjustments for MMT clients. We have booked room for 2 Adult and 1 Kid (1-12yrs) with breakfast. But Kid breakfast was not included in the package and have to pay extra for it? So my overall rating is 4/10. The best part is location. Excellent location.

Good Stay

Akanksha Gandotra

I have been to Sheraton many times before for a cup of coffee usually midnight, this time I chose to stay here on 31st night, it was a good experience. I have stayed in many good chains of the Sheraton New Delhis on special occasions the thing I like about Sheraton was its more like a vintage property apart from modern fixtures we see in our home and new upcoming Sheraton New Delhis which is the most attractive point I like in the stay. The food was good, I ordered chicken biryani somewhere around midnight the quantity and quality both were satisfactory. Would like to stay again for sure in the future.

Convenient location and friendly staff

Elena Chervina

Loved the Sheraton New Delhi! Although it is not new, it is maintained in perfect cleanliness and order. Very pleased with the friendly and attentive staff. Special thanks to Shifali - guest relations. Very good restaurant with local Indian and international cuisine. Breakfast is such a varied and rich that it is possible to skip lunch! The convenient location allows you to walk to shopping centre (2-3 minutes, through rear gate). An unpleasant surprise is paid Wi-Fi is not befitting to a 5- star Sheraton New Delhi to charge you extra for it! Thank you for the nice time in Delhi!

Great location

Percy Kutar

The Sheraton New Delhi is very well located at a 5 minutes walk to the Select city mall and PVR cinemas so great for leisure travelers. Room service was great, the room dining menu was exhaustive and included healthy eating options too which a lot of other Sheraton New Delhis don't have. I had the multigrain bread club sandwich which was perfectly made and came with great friendly service. The breakfast was superbly laid out with everything you could possibly want and the staff was super friendly and efficient.
Had a good view and was spacious and well laid out.

Very nice stay after initial hickupps

Praveen

Pros: :Very nice Sheraton New Delhi and location :Got full value from money as it was best rate only on Make my trip app. : make my trip's promptness in solving the initial problem Cons: The only negative thing I faced was after booking on online app. I got the booking confirmation mail but as I called the Sheraton New Delhi to get reconfirmation of booking from there side but they were unaware of booking even after 1. 5 hr. To 2hr of booking. Though things were resolved after few conversation with make my trip customer helpline.

Perfect Sheraton hospitality

Haritha

The Sheraton New Delhi is interconnected to a mall. In the middle of the hustle bustle of Saket district. Lovely rooms, with class facilities and awesome customer service. Check in and check out very smooth. Guest relations officer ms. Sonam was very courteous and surprised us with sweets and a cake in our room which made our 8 year old extremely happy. Swimming pool was big and neat. Breakfast was good, but can work on the varieties. Staff at Delhi pavilion were attentive and extremely customer centric.

Outstanding stay & luxury ambience

Arjun Singh

Everything about this Hotel is Simply Perfect! Ambience/Rooms- This is an old 5 Star Hotel but doesn't look rusty at all, it has a luxury ambience and rooms are Spacious with big bathroom equipped with a Bathtub. Service- I never got to experience such an outstanding level of Service by the staff here, Simply Superb. Chandon and his partner from housekeeping made it sure to redo our room every time we leave the Hotel and made sure everything is at its right place. Enjoyed every Second spent here!

Good Stay

Arvind Mathur

The staff is very friendly in the lobby, housekeeping as well as in the restaurants. Service is prompt and courteous. The Pan Asian restaurant is excellent. It serves perhaps the best in Delhi. The South Indian Dakshin restaurant is very good too for coastal and South Indian fare. Cleanliness of the Sheraton New Delhi is good. Location is next to the Select City Mall which is very good. Connectivity is excellent. I recommend the Sheraton New Delhi to anyone who has business in South Delhi.

Average place to stay

Siddharth

The stay at this Sheraton New Delhi was not up to expectations. When you book a Sheraton, you think of 5 star luxury instantly. I have experienced it at other sheratons but this stay was below par. The staff was not very prompt. I was initially given a room in an under construction wing but was shifted to another wing, once requested. The room size was also small. Although the Sheraton New Delhi is located at a nice place and offers wide range of facilities.

Great service

Sandeep Mohindra

Nice place to stay and shop in and around one of the best shopping malls in Delhi with Neat and Clean Rooms and great service. The Front desk staff is also very helpful I was taken care of By Mr Sahib and Shefali at the front desk who were beyond expectations during the check in process. The breakfast is very nice with a wide choice for all types of foodies and the staff are very attentive in serving the extras at the buffet.

Comfortable stay

Pavan Sood

I have been staying here quite often and all things are good. Very nice location, very attentive and efficient staff. Had a problem with AC this time but was rectified soon. Check in is always smooth and early check in or late check out is given. Had ordered for specific dish which was not on the menu but the chef managed it. Great service and overall very satisfying and comfortable. Have booked again for month end trip.

Awesome hospitality

Vineet Pathak

It was truly a wonderful stay here at this Sheraton New Delhi. Hotel staff was very impressive and ambiance of the room was also good. North Indian Food served was also good. I stayed with my wife for three days and it was an amazing experience.

Comfortable Stay

Sreeman Etamsetti

Hotel is situated in right location and staff are really friendly and helpful. Will stay in ITC group more often from now. Stay was good and comfort stay. Food was delicious and worth. My 5 days stay was really good.

Excellent Stay

Yash Mishra

Amazing staff and very helpful throughout the stay.

Superb location

Abdul Waheed

One thing I loved about this Sheraton New Delhi is location. There are three malls at walking distance where you can go for shopping or for food. Even metro station is very near to this Sheraton New Delhi. Room service was quite good. Overall it was a very good experience.

Great staff

aman Sinha

Good Sheraton New Delhi in a great location. Great shopping location. Comfortable and service with a smile at it's best. Some rooms need renovation. Good breakfast spread.

Excellent Stay

Rohini Prajapati

Everything was so warm and welcoming.

Relaxed from top to bottom.

Deepali Tanwar

By far ITC group is my favourite and sheraton proved it more correct and true. Room just reminds me of the vintage era, services are 7star, food is delicious m just waiting for my next trip to itc group with my family. Me and my husband had a great time in sheraton. Thanks a ton ITC?

Great experience

Aashish Syal

Awesome great experience, especially with make my trip as it was super reasonable from other sources and Sheraton New Delhi is concerned it was absolutely up to the mark and staff was polite. Location is not at all doubtful.

Excellent Stay

VIJEY SHAKTHI

Well I will come back for another day.
Room boys were courteous and the restaurant was good.

Overall it was good

Simrat Sidhu

Overall it was Good... Not that exciting at all... The Sheraton New Delhi staff is not at all having a pleasant smiling face for Indian Guest, they are all good with the Foreigners... Won't be staying there next time at all... Though it suits my business meetings.. Already looking for new place now.

Great Location and Awesome Rooms

Aayushi Kajla

Great breakfast buffet. They make almost everything at the Live counters. Clean & spacious rooms and bathrooms. Even the gymnasium is better than what most Sheraton New Delhis offer. In room service is also very quick.

Lovely swimming pool and24 Hrs gym.

Raghu Kapoor

Excellent stay. Good room with a nice view. 24hrs gym and lovely swimming pool. Restaurant for dining was very good. Live music is there at lunch time. Staff is very courteaous. Hotel is adjacent to mall. Will love to come again.

Overall satisfactory

Sohanlal Choudhary

We have stayed in triple occupancy, it was well arranged. Staff was very nice. Even view from Sheraton New Delhi room was very satisfactory. Reception staff was very cooperative. Breakfast was very good. Overall ambience was very satisfactory.

Good Stay

Azimushanan Azam

Good stay. The only shocker was that I was being charged for the WiFi, which was subsequently made free.

Excellent stay

SHAILENDRA SINGH BIST

Nice Sheraton New Delhi located near big shopping malls having all good amenities, big size room, neat & clean bathroom, variety of foods in different restuarants, good house keeping with room services. Hope my next visit again stay there. KEEP IT UP.

Superb experience with family.

Girish Palod

Enjoyed the short stay at the Sharaton with good memories. To begin with the welcome and the registration procedure was smoth. The facility is an state of art Infrastructure. The Interiors are good, the space Planning is comfortable. The overall ambience, look and feel, quality and variety of Food are fantabulous. Will visit you shortly.

Must try

Sapana Chand

Awesome Sheraton New Delhi. Lived up to the expectation.

Great stay

Navneet Maheshwari

Everything was up-to mark like a awesome Sheraton New Delhi. Breakfast was huge and awesome. Almost everything and tasty food.