ITC GARDENIA A LUXURY COLLECTION HOTEL, Bangalore

Excellent

5.0Couple traveler

Very good experience in staying in ITC gardenia a luxury collection hotel in Bangalore. Location of hotel is very good and service is excellent. Food was very delicious and tasty. I always stay here for comfortable stay.

The rooms was good, Food was poor overall bad stay

2.8Family traveler

I had purchased a meal plan of 2 meals ie, Breakfast & Lunch or Dinner. In addition 2 Major meals in any restaurant was offered during the period of stay 16/5/2017 to 19/5/2017 to me as a part of Inclusions in the package. However, the hotel refused to give me the second meal Lunch or dinner and asked me to use the 2 Major meals offered as inclusions which was actually over and above the normal meal plan of breakfast and lunch or dinner for each day of stay. The hotel having accepted the meal plan as per the voucher of MMT refused to honor its commitments. After I complained to MMT on the hotline on 16/5/2017 they agreed to take up and resolve the issue, however they never got back to me, though MMT assures to resolve issue within 60 minutes. On 17/5/17. I again took up the matter with MMT and after spending the whole day in discussion with the hotel they offered to give the dinner for the third day stay. However I could not get the meal plan on 16/5/2017 & 17/5/2017 and had to use the 2 Major meals offer which was actually over and above the normal meal package. MMT has not responded to my complaints repeatedly from 16/5/2017 to 20/5/2017 in spite of it being a MMT assured booking. Both MMT and ITC Gardenia have defaulted from their commitments. Thereafter MMT is not responding to my complaints for refunding the twice of the package amount in case of any default in terms of the guarantee as per the MMT assured booking.

Fantastic stay. Finest hospitality. Bestest place in Banglore

5.0Group traveler

Awesome place. Beautiful decor. One of the finest hospitality. Staff is suberb. Very kind. Best staff I could say. Starting with Stella. Preet. Shiva Monalisa. Jenny at front desk. Very impressive. 7 stars for the hospitality, excellent staff.

Excellent hospitality

5.0Family traveler

Gardenia is surely one of the best hotels in Bangalore. It has a convenient location with excellent hospitality and commendable service. The stay was fantastic. Great restaurants and amazing service. Happy hour in the evening is fantastic with a good selection of beverages nice to sit outside in the balcony and enjoy the good weather with the amazing room service. Hotel is maintained very well Always a great experience.

Hotel is centre of attraction

5.0Couple traveler

Hotel was very beautiful and location was excellent.. We had been for two days for New Year.. Room was very clean and nice to stay there. And food was very excellent and facilities has been good.. Very happy over all.. Beautiful hotel.. Money worth...