ITC Gardenia - A Luxury Collection Hotel, Bangalore

Hotel is centre of attraction

5.0Couple traveler

Hotel was very beautiful and location was excellent.. We had been for two days for New Year.. Room was very clean and nice to stay there. And food was very excellent and facilities has been good.. Very happy over all.. Beautiful hotel.. Money worth...

Excellent hospitality

5.0Family traveler

Gardenia is surely one of the best hotels in Bangalore. It has a convenient location with excellent hospitality and commendable service. The stay was fantastic. Great restaurants and amazing service. Happy hour in the evening is fantastic with a good selection of beverages nice to sit outside in the balcony and enjoy the good weather with the amazing room service. Hotel is maintained very well Always a great experience.

The rooms was good, Food was poor overall bad stay

2.8Family traveler

I had purchased a meal plan of 2 meals ie, Breakfast & Lunch or Dinner. In addition 2 Major meals in any restaurant was offered during the period of stay 16/5/2017 to 19/5/2017 to me as a part of Inclusions in the package. However, the hotel refused to give me the second meal Lunch or dinner and asked me to use the 2 Major meals offered as inclusions which was actually over and above the normal meal plan of breakfast and lunch or dinner for each day of stay. The hotel having accepted the meal plan as per the voucher of MMT refused to honor its commitments. After I complained to MMT on the hotline on 16/5/2017 they agreed to take up and resolve the issue, however they never got back to me, though MMT assures to resolve issue within 60 minutes. On 17/5/17. I again took up the matter with MMT and after spending the whole day in discussion with the hotel they offered to give the dinner for the third day stay. However I could not get the meal plan on 16/5/2017 & 17/5/2017 and had to use the 2 Major meals offer which was actually over and above the normal meal package. MMT has not responded to my complaints repeatedly from 16/5/2017 to 20/5/2017 in spite of it being a MMT assured booking. Both MMT and ITC Gardenia have defaulted from their commitments. Thereafter MMT is not responding to my complaints for refunding the twice of the package amount in case of any default in terms of the guarantee as per the MMT assured booking.

Great stay & helpful staff

5.0Family traveler

I was on a short family trip to Bangalore and had a great stay at Gardenia. The hotel staff were very helpful right from the time of check-in to check-out. The guest relations execute Ms, Swati was very helpful in making our stay comfortable. We would definitely come back.

Good hotel and value for money

5.0Couple traveler

Value for money. All the restaurants offer sumptuous food and had good dining experience at Cubbon and Otimo. Even the ambiance is lovely. Rooms were clean and staff Babblu and Velu were hospitable. Will like to stay again in December with my son and celebrate his birthday.