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Review Of Shola Crown Resort - Munnar0123401234

Bodi Hill North, Munnar | 42.3 km from city centre

    User Rating & Reviews

    • everyone
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    4.2
    Very Good

    291 Ratings, 173 Reviews

    excellent
    54%
    very good
    26%
    average
    10%
    poor
    5%
    bad
    5%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 3
    • 5
    • 5
    • 5
    • 5
    • 4
    • 4
    • 1

    Rating Categories

    • Hospitality4.0
    • Facilities3.8
    • Food4.0
    • Room4.1
    • Cleanliness4.1
    • Value For Money3.7
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    Reviews Summary

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    Shola Crown Resort boasts breathtaking views, with spacious rooms offering a picturesque backdrop of lush mountains. Guests rave about its serene location, making it ideal for a peaceful getaway. The infinity pool is a major highlight, providing a stunning panoramic experience. The staff are noted for their friendly and helpful service, enhancing the overall atmosphere. While some guests have pointed out food quality as an area for improvement, the ambiance and hospitality make it a memorable stay for families and couples alike.

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    Positive first
    5.0

    Excellent Stay

    faijaz f.couple

    good experience regarding stay and service only thing small maintenance work required it's not effing the stay only for esthetics

    Travel Month: Sep 2025

    Room: Crown Suite with Balcony

    Shola Crown Resort - Munnar has replied on Tue Sep 16 17:56:03 IST 2025

    Dear Mr.Faijaz Fazz, We are incredibly grateful that you took the time out to leave us a 5-Star review. We will share this with the Shola Crown Team to let them know to keep up the amazing work. We look forward to seeing you again soon !! Sanitha Madhu, Guest Relations Executive.

    3.0

    Average Stay

    jiya s.

    Not value for money the resort badly need a maintenance. It's cannot be considered as a 4 star hotel

    Travel Month: Sep 2025

    Room: Luxury Suite with Balcony

    5.0

    Excellent stay

    suji m.couple

    Awesome ambience… clean and tidy…. Amazinh view Excellent service…. Quality food…. Will visit again…

    Travel Month: Aug 2025

    Room: Luxury Suite with Balcony

    Shola Crown Resort - Munnar has replied on Sat Aug 09 16:25:33 IST 2025

    Dear Suji.M, We are incredibly grateful that you took the time out to leave us a 5-Star review. We will share this with the Shola Crown Team to let them know to keep up the amazing work. We look forward to seeing you again soon !! Sanitha Madhu, Guest Relations Executive.

    5.0

    Good

    abdul b.family

    Very good stay but the only drawback was the lack of an elevator/wheelchair access, overall staff was very friendly

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Duplex Suite|Crown Suite with Balcony

    Shola Crown Resort - Munnar has replied on Mon Aug 04 10:53:52 IST 2025

    Dear Mr.Abdul Basit, We are incredibly grateful that you took the time out to leave us a 5-Star review. We will share this with the Shola Crown Team to let them know to keep up the amazing work. We look forward to seeing you again soon !! Sanitha Madhu, Guest Relations Executive.

    4.0

    Excellent with small suggestions

    couple

    Property is good and location is awesome and also staff is excellent very friendly coming to room if anyone travelling in Mansoon than go for lower floor room since there upper floor rooms sounds heavy with winds flow reaming everything is awesome food is also good

    Travel Month: Jul 2025

    Room: Crown Suite with Balcony

    Shola Crown Resort - Munnar has replied on Wed Jul 23 18:36:05 IST 2025

    Dear Sir, We are incredibly grateful that you took the time out to leave us a 5-Star review. We will share this with the Shola Crown Team to let them know to keep up the amazing work. We look forward to seeing you again soon !! Sanitha Madhu, Guest Relations Executive.

    4.0

    Good Stay

    sangeeth s.

    Food :- 5/5 Location:- 5/5 Facilities:- 4/5

    Travel Month: Jul 2025

    Room: Crown Suite with Balcony

    Shola Crown Resort - Munnar has replied on Mon Jul 14 17:53:02 IST 2025

    Dear Madam, We are incredibly grateful that you took the time out to leave us a 5-Star review. We will share this with the Shola Crown Team to let them know to keep up the amazing work. We look forward to seeing you again soon !! Sanitha Madhu, Guest Relations Executive.

    1.0

    Terrible Stay

    rajeev a.couple

    terrible experience during check out from Mr. Binu who was extremely impolite. the issue stemmed from a broken table glass which was kept in the balcony. the management mentioned it's the responsibility of the guests to take and place tables back into the room due to the wind that is very strong in the balcony. the argument from the management was that the table should be placed inside after use when there was no explicit instruction regarding this while checking in or even inside the hotel. why would someone pay extra for a room with a balcony when there would be no tables in the balcony to enjoy the view. terrible experience during check out from Mr. Binu who was extremely impolite. the issue stemmed from a broken table glass which was kept in the balcony. the management mentioned it's the responsibility of the guests to take and place tables back into the room due to the wind that is very strong in the balcony. the argument from the management was that the table should be placed inside after use when there was no explicit instruction regarding this while checking in or even inside the hotel. why would someone pay extra for a room with a balcony when there would be no tables in the balcony to enjoy the view.

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Crown Suite with Balcony

    Shola Crown Resort - Munnar

    Dear Mr. Rajeev Abhilash, Thank you for sharing your feedback. We regret that your stay ended on a disappointing note. We’d like to clarify that during checkout our team noticed the balcony table’s glass top was broken (as shown in our records). As per standard hotel policy, guests are responsible for damages in the room, which is why our front office team initially collected ₹1,000 toward the replacement cost. We understand you disagreed with this charge, and to avoid further distress, our General Manager personally intervened and refunded the amount in full on the spot. At no point did any staff ask you to move the furniture inside. The suggestion about moving chairs was raised by you during the discussion, not our team. While we appreciate your point about wanting to enjoy the balcony, the furniture was provided for that very purpose. There was also no unusually strong wind on the day in question that would have caused such breakage on its own. We also note that until checkout you rated your stay as satisfactory in our feedback form. We believe the unfortunate disagreement about damage charges led to the change in perception at the end. Thank you for your understanding.

    5.0

    Excellent Stay

    daivik p.family with 1 kid

    we opted for Crown Suite with Balcony. Room was clean and swimming pool was great. They organised camp fire which was good. Outdoor and indoor games were limited but functional. They also arranged safari (extra charge) which was nice experience. We opted for full board and food options were great and Staff were courteous. Highly recommend

    Travel Month: Jun 2025

    Room: Crown Suite with Balcony

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    Shola Crown Resort - Munnar has replied on Fri Jun 20 18:22:35 IST 2025

    Dear Daivik Padmavathi, We are incredibly grateful that you took the time out to leave us a 5-Star review. We will share this with the Shola Crown Team to let them know to keep up the amazing work. We look forward to seeing you again soon !! Sanitha Madhu, Guest Relations Executive.

    5.0

    Excellent Stay

    madhu m.family with 2 kids

    Property is located at great place. Staffs are polite, helpful, understanding & cooperative. Service was excellent. My kids loved the place.

    Travel Month: Jun 2025

    Room: Duplex Suite

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    Shola Crown Resort - Munnar has replied on Fri Jun 20 18:25:40 IST 2025

    Dear Mr.Madhu Manoharan, Thank you so much for sharing your experience through this review. It is a pleasure to know that we were able to create a memorable stay experience for you. I will surely pass your appreciation to our associates who did their best to create a great experience throughout your stay. -- Sanitha Madhu, Guest Relations Executive.

    2.0

    Don’t Book

    musa p.couple

    Good Property, Very Bad Service. The bed linens were not changed, I found a blood stain on my side. We were not given fresh towels, had to ask the reception. The Food was not good at all, I had indigestion, I booked for 3 nights but left the property after just one.

    Travel Month: May 2025 (3-Night Stay)

    Room: Luxury Suite with Balcony

    Shola Crown Resort - Munnar

    Dear Mr.Musa Punjabi , Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. We take issues related to cleanliness and guest comfort very seriously. However, after reviewing your stay with our manager, front office executive, and team members, we found that none of these concerns were communicated during your visit. The only feedback conveyed at the time was regarding the weather conditions — unfortunately, the heavy rains are indeed beyond our control. That said, we deeply regret if anything in your room was amiss. Had we been informed, we would have promptly addressed it to ensure a better stay experience. We’re committed to maintaining the highest standards and will still use your feedback to reinforce our protocols. If you’d be open to discussing this further, please feel free to contact us directly. Warm regards, Sanitha Nair, Guest Relations Executive Shola Crown Resort

    5.0

    Excellent Stay

    raigan d.family with 2 kids

    Idle spot for vacation hideout for family, #Accessible#Courtesy#Good Rooms#Scenic view#infinity pool

    Travel Month: May 2025

    Room: Duplex Suite

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    Shola Crown Resort - Munnar has replied on Thu May 22 17:29:34 IST 2025

    Dear Mr.Sir, We are incredibly grateful that you took the time out to leave us a 5-Star review. We will share this with the Shola Crown Team to let them know to keep up the amazing work. We look forward to seeing you again soon !! Sanitha Madhu, Guest Relations Executive.

    5.0

    Excellent Stay

    vincy m.

    5

    Travel Month: May 2025

    Room: Luxury Suite with Balcony

    Shola Crown Resort - Munnar

    Dear Vincy Mol, The team here at Shola Crown is thrilled to hear such good feedback, Thank you. It was our pleasure hosting you at Shola Crown Resort. Please visit us again !! – Sanitha Madhu, Guest Relations Executive.

    5.0

    Wonderful Stay

    sruthy m.family with 3 kids

    The resort was a perfect place for staty. Good room . Excellent facility . Perfectly maintained . This is the second time we are visiting Shola crown

    Travel Month: May 2025

    Room: Duplex Suite|Luxury Suite with Balcony

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    Shola Crown Resort - Munnar has replied on Fri May 16 17:44:55 IST 2025

    Dear Sir, We are incredibly grateful that you took the time out to leave us a 5-Star review. We will share this with the Shola Crown Team to let them know to keep up the amazing work. We look forward to seeing you again soon !! Sanitha Madhu, Guest Relations Executive.

    4.0

    A+ location far away from busy munnar town

    senthil k.family

    Pros - 1) clean rooms 2) excellent location 3) good breakfast 4. Cons-1) not best place if you have elderly people 2) dinner choices could be better 3) car parking is bit far from rooms if u a person who runs to car for everything 4) swimming pool access time could be longer or earlier.

    Travel Month: May 2025

    Room: Luxury Suite with Balcony

    Shola Crown Resort - Munnar has replied on Mon May 12 18:17:47 IST 2025

    Dear Sir, We are incredibly grateful that you took the time out to leave us a 4-Star review. We will share this with the Shola Crown Team to let them know to keep up the amazing work. We look forward to seeing you again soon !! Sanitha Madhu, Guest Relations Executive..

    5.0

    Excellent Stay

    family with 1 kid

    Location wise it was difficult,as it was quite far away from Munnar. But the hotel itself was very nice with polite behaviour from the staffs and the best part is the food..it was simply amazing..they had a wide range of food in the menu..the view from room was outstanding..

    Travel Month: May 2025

    Room: Luxury Suite with Balcony

    Shola Crown Resort - Munnar has replied on Mon May 12 18:16:44 IST 2025

    Dear Sir, We are incredibly grateful that you took the time out to leave us a 5-Star review. We will share this with the Shola Crown Team to let them know to keep up the amazing work. We look forward to seeing you again soon !! Sanitha Madhu, Guest Relations Executive

    5.0

    Fantastic stay

    supayan d.couple

    Great views Very special swimming pool fantastic staffs Delicious food Had a great time during bonfire along with music Special mention for Faisal and Jithin(chef)

    Travel Month: Apr 2025

    Room: Luxury Suite with Balcony

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    Shola Crown Resort - Munnar

    Dear Sir, The team here at Shola Crown is thrilled to hear such good feedback, Thank you. It was our pleasure hosting you at Shola Crown Resort. Please visit us again !! – Sanitha Madhu, Guest Relations Executive.

    4.0

    Good for 1 night stay, average

    bhushan r.group

    We booked the crown suite (duplex) and the rooms were excellent. Pros : room and view staff friendliness access to main road cons: balcony view could have been better, from our room there was no view property is small, no cycles or proper area to roam/walk inside the property. it feels locked. no lift/elevator vehicle arrival area is too steep, you can't stop comfortably Food is average, nothing special. but you don't have good restaurants nearby so this is the only option swimming pool area needed more outer space and a guide to monitor.

    Travel Month: Apr 2025

    Room: Crown Suite with Balcony

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    Shola Crown Resort - Munnar has replied on Wed Apr 30 19:08:47 IST 2025

    Dear Mr.Bhushan Rao, We are incredibly grateful that you took the time out to leave us a 4-Star review. We will share this with the Shola Crown Team to let them know to keep up the amazing work. We look forward to seeing you again soon !! Sanitha Madhu, Guest Relations Executive

    5.0

    mesmerizing experience

    chandrakant r.couple

    the experience was amazing..we went with family and our stay was great..clean room.fab ambience..food was superb

    Travel Month: Apr 2025

    Room: Duplex Suite|Luxury Suite with Balcony

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    Shola Crown Resort - Munnar has replied on Mon Apr 28 17:35:38 IST 2025

    Dear Mr.Sir, We are incredibly grateful that you took the time out to leave us a 5-Star review. We will share this with the Shola Crown Team to let them know to keep up the amazing work. We look forward to seeing you again soon !! Sanitha Madhu, Guest Relations Executive.

    3.0

    mixed experiences

    venugopal d.business

    Bad food, costly food, no taste. Ambience very good. Location good. Neat and clean rooms very tidy

    Travel Month: Feb 2025

    Room: Luxury Suite with Balcony

    5.0

    Excellent Stay

    vishnu b.couple

    love the overall experience! friendly staffs, nice rooms. infinity pool view is breathtaking. nice food as well

    Travel Month: Mar 2025

    Room: Luxury Suite with Balcony

    Shola Crown Resort - Munnar has replied on Mon Mar 31 17:34:30 IST 2025

    Dear Mr.Vishnu B Nair, We are incredibly grateful that you took the time out to leave us a 5-Star review. We will share this with the Shola Crown Team to let them know to keep up the amazing work. We look forward to seeing you again soon !! Sanitha Madhu, Guest Relations Executive.

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