Good Property, Very Bad Service. The bed linens were not changed, I found a blood stain on my side. We were not given fresh towels, had to ask the reception. The Food was not good at all, I had indigestion, I booked for 3 nights but left the property after just one.
Shola Crown Resort - Munnar
Dear Mr.Musa Punjabi ,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations.
We take issues related to cleanliness and guest comfort very seriously. However, after reviewing your stay with our manager, front office executive, and team members, we found that none of these concerns were communicated during your visit. The only feedback conveyed at the time was regarding the weather conditions — unfortunately, the heavy rains are indeed beyond our control.
That said, we deeply regret if anything in your room was amiss. Had we been informed, we would have promptly addressed it to ensure a better stay experience.
We’re committed to maintaining the highest standards and will still use your feedback to reinforce our protocols. If you’d be open to discussing this further, please feel free to contact us directly.
Warm regards,
Sanitha Nair,
Guest Relations Executive
Shola Crown Resort