My stay at the hotel was fairly comfortable and offered good value for money overall. However, there were a few issues that could have been handled better. The flush in the bathroom was leaking, which caused some inconvenience, and the towels were delivered quite late after check-in. Apart from these minor problems, the room was clean, the location was convenient, and the staff was polite. With a little improvement in maintenance and service speed, it could be a great stay.
OPO Horizon Stanley has replied on Mon Oct 13 13:16:47 IST 2025
Dear Mr.Ebenezer,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your concerns are very important to us, and we truly regret that we did not meet your expectations.
Please be assured that we are taking your comments seriously and will look into the matter thoroughly to make necessary improvements. Our goal is always to provide our guests with a comfortable and pleasant experience, and we are sorry we fell short in your case.
We value your patronage and would love the opportunity to welcome you again in the future, so we can provide you with the quality experience you deserve.
Regards,
OPO Hotels