First, some feedback: during our three-night stay, we didn't sleep comfortably even once. Our room was stuffy and would get uncomfortably hot at night. After multiple failed attempts to regulate the temperature through our room thermostat, we learnt that the temperature is completely controlled by their staff at the reception. Even after they made some adjustments, it was still not at optimum levels and we wish we could manage it on our own.
Secondly, the property suffers from multiple maintenance issues-- from bathroom nozzle and flush to card key switch. Without these two issues, the stay would have been much more comfortable.
The staff, however, was very helpful, particularly Tahir and his colleagues. When we found hair all over our bed covers (though the room was clean), he had them changed immediately. At breakfast, we were not too fond of fried and oily foods; so he took good care of us and ensured we had better alternatives like fresh fruit. They also upgraded our room for some of the nights.
We also forgot to avail 15% discount on our restaurant bill. So, adding that as a reminder